Sharmistha Singh  +91-9535711772

Backup and Recovery Solutions Administrator with over 9+years experience.

  • Around 9+ years of experience in IT Infrastructure Administration with Backup and recovery solutions.
  • Having experience in Deep Technical and problem resolving in multiple backup tools (Netbackup, EMC Avamar, Backup Exec)
  • Having experience in Migration projects for various backup tools
  • Experience in implementing VMware Image level backups with AVAMAR and NetBackup tools across different Data Centers.
  • Experience in Upgrading Backup Infrastructures including Hardware and application OS level for Backup Storage devices like DataDomain and Netbackup and Avamar.
  • Experience in planning and execution of DC Consolidation in regional wise backup configurations and Migration projects.
  • Experience in planning and execution of Disaster Recovery solution and cutover activities between Customer DC and Company DC by enabling replications with multiple retentions.
  • Experience in implementing Enterprise backup reporting tools like EMC DPA and NetBackup OPcenter Analytics.
  • Hands on experience in Windows system administration, Database Oracle RMAN, MSSQL, Exchange DAG with multiple backup technology vendors

Professional Experience:

Company: Wipro Technologies(Project Corning)

Designation: Senior Consultant

Duration: July 2014 till date

Company :Oracle(Oracle Customer)

Designation:Senior System Administrator

Duration :October 2013 till July 2014

Company :Acs a Xerox Company(Project shared delivery)

Designation : Infrastructure Management Senior Analyst

Duration : October 2011 till October 2013

Company :Mphasis(Symantec Customer)

Designation :Lead Infrastructure Engineer

Duraton :November 2010 October 2011

Company: Tech Mahindra Ltd
Designation: Technical Associate

Duration: September 2007 to 2010 October.

PROFESSIONAL SUMMARY:

  • Installed and configured Unix Netbackup Master and Media s servers.
  • Handled backups on Windows, UNIX Platforms and database backups of Oracle, SAP and Exchange Server.
  • Defining backup Policy, Backup Configuration and Restoration.
  • Assist customers with resolution of reported problems.
  • Updating the Patches & Firmware.
  • Execute Vaulting process and daily tape management.
  • Managing backups of Critical, Operational, and Other Servers in the environment to Achieve the set SLA (99.0 percent).
  • Performing VMware Backups
  • Analyzing repeated issues
  • Performance tuning on master and client server s
  • Audited and documented the policies of all the Accounts to find out configuration conflicts and resolved them to increase the Backup/Restore success rate
  • Interacting with Third parties and procurement teams for server related hardware requirements.
  • Trouble shooting Tape Libraries
  • Continuous interaction with Clients for reviewing the project and discussing the updates

WIPRO TECHNOLOGIES

Customer: Corning

  • Working on end of life support infrastructure in migrating to latest infrastructure, projects included in this are changing the whole backup solution from Symantec Backupexec to EMC Avamar.
  • Periodically interacting with Customer for Capacity planning and forecasting the usage for 6 to 12 months.
  • Retaining Litigation Data for long term usage as per the customer legal requirements.
  • Automation of daily tasks to reduce workload and prevent human error
  • Proactively working on backup failures with help of scripting to monitor backup jobs.
  • Enabling alerting scripts for backup infrastructure to ensure high availability
  • Achieving the target in increasing the backup success rate across the regions of current customer.

ORACLE(oracle customers)

  • Worked on Oracle Secure Backup
  • Database backups hot and cold
  • Backups and Restore using RMAN
  • Worked on Symantec System Recover 2011 for windows
  • ACSLS library and logical library using SL console

ACS, A Xerox Company

Worked on shared delivery environment in Xerox

  • Setting up BCVs(for large amount of data).
  • Offline backups for critical databases,Upgrading license keys
  • Have done Disaster Recovery and also test DRs for critical projects.
  • Moving tapes from one data center to another and then doing restoration for another server.
  • Configuring Backup Policies and Schedules as per the Client requirements for both Windows & Linux servers
  • Monitoring the Everyday backups and finding out the Failures and working on them.
  • Performing all types Restores(VMs, Database, AD, Physical servers) based on request incidents
  • Tape Management(Sending tapes to VRI after completed the Daily, Weekly, Monthly Vaulting, and receive Tapes from VRI on daily basis)
  • Performed Decommission process of any Media Servers
  • Performed Version upgradation on all Media and Master Servers
  • Created Customised Reports from DPA
  • Involved in Weekly CAB meetings(for New Backup related implementation)

Client SYMANTEC(Mphasis)

  • Troubleshoot backup failures on daily basis and escalating accordingly.
  • Working on critical SNAP backups failure.
  • Media Management for different environment.(US & UK).
  • Configuring new Backup policies as per customer request.
  • Preparing backup success Reports (Backup SLA Report)
  • Performing & troubleshooting restore.
  • Troubleshooting and rectifying Tape Drive related Issues.
  • Handling Tape Library related Issues & co-ordinate with vendor for hardware issue.
  • Updating of Standard operations policies of data center & Backup Policies configuration and Managing.
  • Update the new procedures and keep a track of all the daily activities.
  • Implementing changes to Backup policy as per the change management call raised by the user.
  • Hands on experience on situations where on-call 24 x 7 support for mission critical systems and Production support.
  • Validation of various management report weekly basis & prepare knowledge-base for operation team.
Project details & Responsibilities (Tech Mahindra Ltd)

Client: AT&T

Nature of Work:

  • Veritas Netbackup Administration.
  • Troubleshooting backup failures and re firing jobs.
  • Troubleshooting and fixing Critical Backup status codes.
  • Proactive Health check of Disk Storage Unit.
  • Checking File System space availability on Media server.
  • Monitoring the backup failure alerts & troubleshoot accordingly.
  • Troubleshooting and rectifying Tape Drive related Issues.
  • Rectifying Master Media daemons Issues.
  • Handling Tape Library related Issues.
  • Performing LTO library health Checkup (Gripper/ Accessor / Drives Failure).
  • Excluding Backup Policies as per mail requests.
  • Configuring new Backup policies as requested.
  • Registering new Clients in to master server list for new Backups.
  • Taking OS backups on to tapes using Netbackup.
  • Monitoring of server health(Unix Servers) and server statistical(eg: Uptime, free drive space, daemons running) etc through remote monitoring Tools like ssh and telnet.
  • Validate that the data backed up is available for recovery.
  • Keeping track of backup media and media errors in a SAN library environment using IBM LTO library (TS3500 Tape Library ) GUI web interface.
  • Vault Management for disaster recovery on Veritas Netbackup.
  • Restoring flat files according to the clients requests.
  • Administration of Netbackup daemons.

Key Skills:

•Experienced in scripting and customizing reports

•Experienced in different backup types Vmware image level, agent based like database and exchange

•Experienced in Data Domain, HP Tape Library

•Experienced in EMC Avamar, Netbackup, Backup exec, oracle backup tool

•Shell and batch scripting

Professional Trainings attended:

•Veritas Netbackup Administration for Unix/Windows Training.

•Shell scripting

•Participated in DELL EMC Avamar External Training

•Participated in Veritas Pure Disk External Training

•Solaris system administration version 10

•RMAN

•ORACLE Secure Backup

Educational Details:

Mtech in Computer Science and Information Technology (2007)

Personal Details:

Home address: Electronic City, Bangalore.

Marital Status : Married

Language Proficiency: English, Bengali, Hindi.

Contact No: +91-9535711772