Sussex Community Development Association

SUSSEX COMMUNITY DEVELOPMENT ASSOCIATION

Job Description:

Care & Support Centre Manager

Reporting to: Care & Support Programme Manager

Work pattern: 37 hours per week, permanent; mainly Monday to Friday with weekend cover on a rota basis

Based in Phoenix House (Lewes), Charter House (Bexhill on Sea) or Isabel Blackman Centre (Hastings), with travel across other Day Centres and SCDA delivery locations in E. Sussex

The Organisation

In December 2013 Newhaven Community Development Association (NCDA) changed its name to Sussex Community Development Association, to better reflect its work.

NCDA was founded in 1997. Its main aim was to develop sustainable community-based regeneration initiatives addressing the economic, environmental, and cultural and community needs of Newhaven, particularly addressing the needs of those most vulnerable in the community.

SCDA runs a range of projects aimed at supporting the involvement of the whole of the community. Funding has been secured from a range of sources including European, Lottery and charitable trusts as well as contracts to deliver services and run projects in Newhaven and elsewhere in East Sussex. These include:

Employability – supporting unemployed people across East Sussex, specialising in those who find it hardest to find and sustain paid work.

Advice & Inclusion – delivering a variety of services aimed at promoting inclusion for BME communities; supporting people at risk of anti-social behaviour and hate crime; and offering access to a range of specialist advice provision through partners.

Health & Wellbeing – delivering a range of services around food; green and open spaces; promoting physical activity and mental health and wellbeing in the community.

Community Development – delivering targeted and general Youth provision locally; raising the profile of communities in which we work through regular community events; offering a suite of Family Learning and Inclusion activities for parents and carers of Under 5’s. We also manage Denton Island Nursery which Ofsted has registered as ‘Outstanding’.

Care & Support – SCDA’s newest work area which offers high quality day care, activities and other services for older people both referred via ESCC Adult Social Care and self-referred.

SCDA has a strong track record in partnership working and in the quality of service delivery to meet the needs of the most vulnerable in the community: helping the community help itself.

The context of the job

The organisation, though fairly small in terms of staff, continues to grow. As a result of its size, however, SCDA expects all members of staff to demonstrate flexibility within their specified job role and offer continued support to all other team members as and when required.

SCDA’s Care & Support remain a targeted environment where the Centre Manager will be resourcing and managing a multi-disciplinary team whose purpose is to offer high quality care and additional services to a range of elderly service users/carers and others who may access our Day Centres, ensuring services/activities and ‘projects’ run to target and time and within specific budgets.

Flexibility to travel to our other Day Centres and SCDA delivery locations across E. Sussex is expected, as well as some evening and weekend work; including rota basis for weekends & callouts for emergencies across all Centres; which may be necessary to support the team and service user’s requirements.

Job Purpose

The purpose of the role of Centre Manager is to have responsibility for the Centre itself and the operational line management and direction of a multidisciplinary team delivering care that is of an excellent quality; and that a range of services/ activities are developed to meet the needs of Older People in East Sussex.

With responsibility for oversight of the coordination of activities delivered and oversight of all groups using the Centres, the post holder will also ensure the catering SCDA provides is meeting requirements and that all contracts e.g. cleaning are in place and meet required standards in collaboration with colleagues.

The aim of services is to deliver, promote access to and develop partnership delivery of appropriate Older People’s Day Services to older people in the community. Additionally it is to promote delivery of new services in the Centre to complement older people’s provision.

Centre management not only includes day to day practical duties but should provide an environment that is warm, welcoming and importantly promotes a calm, respectful, and welcoming experience to all who use the Centre.

Main tasks

Centre Management & local oversight of Older People’s Services delivery:

·  Lead the overall delivery of high quality care and suitable activities for Older People within the Centre, and any other service users and their Carers, working through and supporting staff & volunteers

·  Conduct regular supervisions, performance reviews & annual performance appraisals with staff

·  Ensure all internal HR processes, such as annual leave, sickness and TOIL are followed correctly in respect of self and project team

·  Lead and motivate a multidisciplinary team in providing excellent care and activities, working closely in collaboration with the Care & Support Programme Manager to determine needs and activities

·  Be the local SOVA lead, ensuring that all Safeguarding issues are addressed in a timely and professional manner, escalating as required

·  Be responsible for the necessary data collection required for invoicing of all clients referred through Adults Social Care

·  Additionally be responsible for collection of payment for privately financed clients, adhering to all internal prescribed procedures, or assisting in the creation of suitable procedures for invoicing by SCDA Finance

·  Develop and implement methods and procedures for capturing and recording monitoring and other systems of evaluation for the Centre in line with funding streams

·  Provide relevant reporting to SCDA’s Finance Manager & Care & Support’s Programme Manager in the appropriate formats, including spread sheets and statistical analysis of usage of the centre for internal use and reporting KPI’s to ESCC

·  In collaboration with Programme Manager and others, be responsible for maximising appropriate room rental income and any other income available through additional services and the community café

·  As above be responsible for maximising income from privately funded service users

·  In collaboration with the Senior Care Officer, ensure that appropriate staff cover is maintained at the centre. Ensure the timely production and circulation of all staff rotas.

·  Model good behaviours and a consistent approach to colleagues, direct reports and subordinates

·  Act as a positive ambassador for SCDA in both an internal and external capacity.

Facilities supervision including maintenance:

·  Maintain files for all suppliers to the building

·  Ensure the security of the building, including key holding, and arrangements for use within and after normal opening hours

·  Be available on a rota for emergencies in the Centres out of hours

·  In collaboration with SCDA’s Facilities & Premises Manager be responsible for the identification and implementation of health and safety requirements for the Centre, including induction and necessary security checks for group leaders

·  Identify and in collaboration with the Facilities & Premises Manager rectify maintenance issues at the centre via approved contractors

·  In collaboration as above, ensure that appropriate contracts are in place to ensure Centre is clean and tidy at all times

·  Identify IT and telephony issues as appropriate and advise Facilities & Premises Manager to rectify via nominated contractors

·  Practical oversight of the use of the Centre.

Support to service users & groups:

·  Meet and welcome people accessing the Centre when available

·  Promote the Centre to users and user groups, ensuring good public relations with groups and individuals by providing a setting that is friendly and informal yet confidential to both service users and staff.

·  Ensure the development and maintenance of a positive and supportive atmosphere at the Centre

·  Ensure the balance of user group needs are met, through bookings and development of mutual understanding between groups

·  Be responsible for maintaining, and where appropriate, raising standards within the building.

·  Be responsible for reporting, recording and managing incident handling line with organisational procedure.

Any other duties deemed necessary to provide a quality service including:

·  Ensure staff and other users are working safely

·  Be a positive role model to all staff and volunteers within the Centre.

·  Meet regularly with the Programme Manager for supervision and project reviews and take responsibility to follow through agreed areas of work

·  Fulfil other duties as may reasonably fall within the remit of this post in order to provide maximum flexibility in meeting the needs of Care & Support.

EQUAL OPPORTUNITIES

Sussex Community Development Association is working towards equality and has policies relating to the equality of opportunity in employment and service delivery. All staff are expected to comply with these policies.

HEALTH AND SAFETY

All staff have responsibility to maintain the health and safety of themselves and others within the performance of their duties in accordance with SCDA health and safety policies and to undertake specific health and safety responsibilities as necessary.

This job description will be reviewed from time to time or as necessary and may be amended to meet the changing needs of the organisation. It will also be used as the basis for the determination of objectives and the content is subject to annual review.

Signed by post holder:...... Dated:......

Person specification

Desirable qualifications:

·  Degree or equivalent professional qualification (minimum Level 3 in Care) and/or significant equivalent professional experience

Experience:

·  Experience of working with older people including caring/supporting those with dementia

·  Up to date knowledge of older people’s services and care legislation

·  Experience of working with local authorities and other partners and knowledge of adult social care referral processes.

·  Significant experience of team management within a Care setting, delegation of duties and oversight of a staff team delivering services to vulnerable service users

·  Safeguarding of Vulnerable Adults (SOVA), reporting incidents, making referrals and supporting staff through the process

·  Experience of rigorous processes for adhering to all best practice and CQC guidelines, ensuring all legal requirements for H&S and Care Act

·  Budget control experience – particularly in relation to the monitoring of income to spend and overseeing staffing ratios

·  Maintain comprehensive and accurate records and produce reports for funders, SCDA’s finance department, auditors and Board etc.

·  Experience of monitoring & evaluation of projects/services

·  Track record of designing and developing new services, policies or procedures as appropriate to area of work

Desirable experience:

·  Whether directly or indirectly, some experience of working with vulnerable service users

·  Track record of increasing referrals/service users and therefore income generation

Essential skills, abilities and knowledge:

·  Team management, delegation, performance & absence management etc.

·  Excellent, accurate organisational and record keeping skills, including ability to monitor, evaluate and report to a range of funders

·  Proven ability to liaise effectively with colleagues, direct reports and partner organisations

·  Experience of multi tasking and multi project working

·  A broad understanding of equal opportunities, data protection requirements and client confidentiality

·  Competent user of MS computer systems, especially Excel, Outlook & Word

Essential personal qualities:

·  A flexible and positive approach to work and challenge

·  Ability to work with minimal supervision but as part of a team

·  Ability to deliver projects to specified deadlines and motivate others to do so

·  Understanding of or willingness to learn about the needs of a wide range of socially excluded people

·  Tact, diplomacy

·  Resilience to withstand peaks in workload

·  Emotional resilience to work objectively and professionally with vulnerable people

Circumstances:

·  Car driver & owner preferred but not essential as mostly working at local level in the Centre

·  Able to undergo health and DBS checks as necessary.

JD/PS Centre Manager (Care & Support) May 2015