Friends & Family Test – April 2016
We asked…….
How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?
Extremely LikelyLikelyNeither Likely nor UnlikelyUnlikelyExtremely UnlikelyDon’t know
Source / Patient Answer / Please could you explain why you answered as you did in question 1?Patient Comment…..
Online / Extremely Likely / staff's responsive and positive attitude.
Online / Likely / want dr Clarke to stay and a lot patients do in adlingtonproblaywont be hope he could or come back at some point really is a brilliant doctor
Online / Likely / looking at comments of fft test a lot want dr Clarke to stay on in some capacity or maybe return not sure this will happen but would love it to happen as for returning whether he goes he will be a very popular choice for patients and may not return so yes would love him to stay even if just like drhardman rather than loose him seen him a lot is brilliant ticks every box as a gp has the right attitude and cant thank him enough for everythiiing he has done for me will be sorry to see him leave but want to wihs him all the best and thanks to dr Edwards for his help today
Online / Don't Know / why does it say on Monday 4th and 11th aprildr Clarke telephone calls yet reception say different and in fact these weeks was not even there is this a mistake why put wrong information down is this a mistake on your part it must be easy to put the correct information down and change it if there are changes wonder what it will say in future weeks
Online / Likely / great practice had a lot off support of the last few weeks from different doctors dr Clarke drtelleckdr Edwards all been very good just want to say thanks to you all still some way to go yet but can do it because off the care at this practice just thanks cannot say anything more via computer sorry dr Clarke has left or leaving don't know which is right as thought it was in july cannot thank him enough as well just wish you could stay on thanks to dr Edwards for his brilliant care not just for myself but with another family member who I know has thanked you and special thankds to the brilliant reception and admin team
Online / Likely / impossible to say just how good this practice is you have to be a patient to experience it just be brilliant and at present time while un well and having to visit nothing been to much for anyone
Online / Likely / just a great practice never had a problem or foresee there being one thanks for ongoing help everyone all the doctors so supportive really sorry drclrke is going soon just wihs he could stay or come back at some point iam not the only one who thinks this
Online / Likely / good practice was told some wrong information one week by reception and that was admitted not a complaint at all all brilliant easy to make we all make them do not want to be seen as that never had a problem at all hear some great doctors all off them would like dr Clarke to stay or come back maybe cant thank him enough I know many people who feel the same about this and judging by comments read on fft its very true we want and need him here
Online / Likely / always been a good practice would like to mention and thank dr Clarke for all his help during a difficult period for myself cant thank him enough or say enough positive comments so sorry he will leave soon and judging by other comments and knowing other patients in adlingtoniam not the only one so helpful iinvolves you in your care explains things remembers what you tell him very easy to talk with does nt rush you whether he becomes a gp he will be very popular just wish it was at this practice wont ever forget his help don't know if he reads these comments but hope someone will show them to him at some point ticks every box for a gp very caring and always treats you with respect and very understanding just brilliant hope this does not change and just been so helpful to me cant thank him enough ever so sorry to see him go great loss to a many I know that for a fact
Online / Likely / after moving to the area last year cant believe the difference can get an appointment on the day before in the old practice two weeks wait seen two off the doctors not naming names both very good and helpful just glad a choice this practice when moved into the area it was not recommended to me but I would if someone asked me
Paper / Extremely Likely / Competent & caring practitioners
Paper / Extremely Likely / We have been with the practice for 40+ years and have always been well satisfied with you all.
Practice Comment
Thank you very much for your feedback and comments. We are always happy to receive your feedback and appreciate you taking the time to provide this.
All staff and doctors are informed of the comments we receive from the friends and family test and where possible, steps are taken to improve any areas where shortfalls have been highlighted.