Communication: Chapter 4

I.  “Communication: ______of information, ideas, feeling or emotions between ______or ______people.”

II.  Communication Process

  1. ______: ______of your thoughts
  2. ______: ______out the message
  3. ______:
  4. ______: Person to whom the ______was ______
  5. ______: ______to the message

III.  Types of Communication

  1. ______
  2. ______word
  3. ______word
  4. ______- verbal: AKA: ______

IV.  8 modes of non-verbal communication

  1. Physical ______& ______
  2. Body ______& ______
  3. ______expressions
  4. ______
  5. ______contact
  6. ______& volume of voice
  7. ______
  8. ______
  9. What are the 8 modes of non-verbal communication? Give an example of each

V.  Personality Types

  1. ______: ______
  2. ______: ______, demanding, manipulative
  3. ______: ______, confident, takes responsibility

VI.  Style of communication

  1. ______personal: Thinking to ______
  2. ______personal: Communication between ______
  3. ______: Family & ______
  4. ______: Purposeful, ______oriented

VII.  6 Components of therapeutic communication

  1. ______& observing
  2. Cognitive and ______domains
  3. Words & ______
  4. Stages of listening
  5. ______: _____ pick up sound waves
  6. ______: ______meaning
  7. ______: ______meaning
  8. ______: feedback
  9. Active listening
  10. ______them
  11. ______posture
  12. Lean ______
  13. ______contact
  14. ______
  15. ______
  16. Rules of Listening:
  17. Don’t ______& listen at the same time
  18. ______posture
  19. ______
  20. Listen to ______
  21. Environment ______
  22. Show that you ______
  23. ______
  24. Do not ______
  25. Be non ______and accepting
  26. Ask ______
  27. ______
  28. ______: ______& ______
  29. ______
  30. ______: Understanding ______stay in ______
  31. ______reward

VIII.  Function of Therapeutic communication

  1. Create ______
  2. ______anxiety
  3. Provide ______
  4. Develop ______

IX.  Phases of therapeutic communication

  1. ______
  2. ______
  3. Establish ______
  4. Begin to ______
  5. ______
  6. Promote ______
  7. ______mechanism
  8. ______

X.  Factors affecting communication

  1. Congruence: ______
  2. ______& Setting
  3. ______: Personal ______
  4. ______: Prejudice, ______beliefs
  5. Physical ______: deaf/ blind

XI.  Blocks to communication

  1. ______; Dismissing or mocking
  2. Giving ______responses
  3. Challenging
  4. ______
  5. ______
  6. Defending
  7. Stereotyping
  8. Giving ______reassurance
  9. Giving ______
  10. Changing the ______
  11. Asking ______ended questions
  12. Asking “______” questions
  13. ______

XII.  Techniques used to enhance communication

  1. Giving ______
  2. ______: A statement or questions to ______your perception
  3. ______: seeking information to understand
  4. ______: Stating your perception of the message in the affective domain
  5. ______: restating
  6. Asking ______questions: ______- ended questions
  7. Using general ______: 1-2 words to encourage the person to continue
  8. Stating ______
  9. Offering ______: silence, touch, time
  10. ______: Directing the conversation to a specific topic
  11. Using ______

Directed Reading

  1. What are the 5 steps to the communication process?
  2. What are the two types of communication?
  3. What are the two styles of communication?
  4. What does therapeutic communication allow you to do?
  5. What are the three phases of communication?
  6. What is congruence?
  7. “TIME” in communication is concerned with what?
  8. What does proxemics refer to?
  9. What are biases?
  10. When communication with an individual who is hearing impaired, what can you do to increase communication?

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