JOB DESCRIPTION

JOB DETAILS

Post Title: / Operations Manager: ATS (Advanced Teaching Status) / Job Ref: / ATSOM-12-2017
Area: / Professional Development / Location: / Victoria, London, SW1
Salary: / £45,000 pa / Status: / Full time
Hours: / Normal office hours, between 9am to 5pm, Monday to Friday, 35 hours per week minimum / Annual Leave: / 30 days, exclusive of Bank Holidays
Reports to: / Head of QTLS and ATS
Staff Management: / QTLS Administrator
Role Purpose: / ·  To manage and oversee the day-to-day operations, accreditation process and customer support for Advanced Teacher Status (ATS); and the customer support for Qualified Teacher Learning and Skills (QTLS) status.

RESPONSIBILITIES

1.  Particular to this post:

1.1 For Advanced Teacher Status (ATS) only

·  Recruit moderators and reviewers for ATS portfolio submissions

·  Provide training and guidance for reviewers and moderators

·  Manage the review and moderation process

·  Prepare action plans for reviewers and moderators ahead of ATS reviews

·  Collate reviewer and moderator feedback

·  Manage review and moderation meetings

·  Update the reviewer and moderator handbooks as necessary

·  Revise the ATS standard statements in line with feedback from reviewers and moderators

·  Plan and deliver ATS evaluation meetings

·  Develop and manage viva interview process for ATS applicants

·  Monitor submissions of ATS portfolios via e-portfolio platform when launched

·  Resolve technical queries concerning use of ATS e-portfolio platform

·  Manage release of ATS results and re-applications

·  Oversee the ATS reapplication process, providing support to applicants who have not met the criteria by e-mail and/or one to one telephone discussions

·  Provide a spreadsheet of all awarded applicants in preparation for the certificate mailout.

1.2 For both Advanced Teacher Status (ATS) and Qualified Teacher Learning and Skills (QTLS) status

·  Oversee customer engagement and support, working with the QTLS/ATS team

·  Implement agreed developments and improvements of process and service

·  Build customer engagement during programme, so applicants receive regular support and guidance, ultimately to increase submission rates and success

·  Respond by phone or e-mail to customer enquiries escalated by Membership Enquiries contact centre team or Administrator

·  Ensure Membership Enquiries Contact Centre Team have sufficient training to respond to customer enquiries regarding any changes to process

·  Oversee management of Declaration of Suitability submissions

·  Manage resolution of appeals and complaints from applicants with the Head of QTLS and ATS; the Director of Business Development, Membership and Communications; and the Registrar

1.3 Management

·  Manage relevant sections of QTLS and ATS budgets

·  Line manage administrator, monitor staff performance and development, set objectives and conduct mid-year reviews and annual appraisals

·  Support professional development

·  Engage with the wider SET team as necessary and across the Education and Training Foundation (ETF).

2.  In common with all staff:

·  Actively work to ensure all activities incorporate a focus on promotion of equality and valuing diversity, including collecting and analysis of appropriate monitoring data.

·  To support the delivery of the ETF’s mission, values and Critical Success Factors (CSFs).

·  To work creatively with a range of different stakeholders to promote and enhance the work of the Foundation.

·  Comply with all financial and employment regulations and procedures.

·  Actively work to ensure all activities incorporate a focus on promotion of equality and valuing diversity, including collecting and analysis of appropriate monitoring data.

·  Such other duties commensurate with role which may be required from time to time.

4. General

·  To work co-operatively with Foundation personnel, including providing cover during absence as may be requested by the Line Manager or other delegated personnel.

·  Fulfil the requirements of the Foundation’s equal opportunities policy and procedures and implement good principles and practices within the context of the job, daily.

·  To undertake any other duties as appropriate that are commensurate with the post as may be determined from time to time by the Line Manager, or above.

·  It should be understood that this job description may change as the Foundation develops following discussion and agreement with the post holder. The post holder will have full opportunity to discuss and be active in changes or developments.

5. Code of Conduct / Professional Responsibilities

·  To avoid any action or behaviour which may conflict in any way with the work and services provided by the Education and Training Foundation or which may bring the Foundation into disrepute.

·  To act in accordance with the Foundation’s current and future policies, procedures, guidelines and relevant codes of practice, which aim to ensure the highest possible standards of professionalism.

·  To develop and maintain the range of skills appropriate to the post and to keep up-to-date with good practice, publications and issues relating to your area of work or the Foundation as a whole.

·  To maintain, sensitive and confidential information securely, in accordance with the Data Protection Act 1998; to contribute to the collation of information for statistical, monitoring and evaluation purposes.

·  To develop and maintain appropriate boundaries of confidentiality in relation to employees, Associates, and any other person(s) that may be concerned with the Foundation’s business.

·  To participate as an employee of the Foundation, by being available for staff and other meetings as required.

·  To ensure continuous self-development, both professionally and personally, through training, supervision and other appropriate means. To attend appropriate training courses / conferences and events as agreed with the Line Manager or above.

· 

Name: …………………………………………………………………………………………
Signed: …………………………………………..…………………. Dated: ………
Employee
Name: …………………………………………………………………………………………
Signed: …………………………………………………….………… Dated: ………
Head of People
(On behalf of The Education and Training Foundation)


PERSON SPECIFICATION

Operations Manager: ATS

The Education and Training Foundation is committed to making appointments on merit by fair and open processes; taking account of equality and diversity.

Essential / Desirable
Qualifications, Education and Training
Degree or equivalent Level 4+ qualification / √
Level 5+ Initial Teacher Training qualification / √
Qualified Teacher Learning and Skills status / √
Experience
Proven track record in delivering high quality teaching and learning in the further education sector / √
Experience of delivering initial teacher education programmes / √
Experience of designing and delivering continuing professional development programmes / √
Understanding of teacher education in primary and secondary education settings / √
Experience of reviewing QTLS applications, and preferably experience moderating QTLS applications / √
Experience using CRM systems or customer databases / √
Experience using e-portfolio and/or VLE platforms to gather online portfolios for qualification / √
Experience in supporting practitioners and/or learners in completing assessment e-portfolios and using these for reporting and tracking purposes / √
Managing and reporting customer/teacher/user data, using above systems / √
Providing technical and educational support to customers or users of e-portfolio and/or VLE platforms / √
Experience managing and dealing with individual customer enquiries via e-mail or phone / √
Skills and Knowledge
Good knowledge of the Further Education and Skills sector / √
Good knowledge of the principles of assessment in further education contexts / √
Good understanding of the advanced practitioner role and the impact of the role on organisational quality improvement / √
Good understanding of current developments and effective practice in initial teacher education and teaching, learning and assessment in FE and skills, gained from working in practical teaching contexts. / √
Excellent written and oral communication, and numeracy skills / √
Very good IT skills, including Microsoft Office software (particularly ability to create and manage spreadsheets in e.g. Microsoft Excel) / √
Strong customer-handling skills, especially for complex queries / √
Excellent administrative and organisational skills; systematic approach to problem solving with strong eye for detail. / √
Experience of managing, appraising and motivating staff / √
Personal Qualities
A commitment to professionalism and dedication to high levels of service provision / √
Tenacious and resilient with the ability to identify and deal with problems as they arise and see them through to resolution / √
Digitally aware and committed to keeping their knowledge up to date / √
Highly motivated and proactive, with excellent interpersonal skills / √
Able to maintain productive working relationships with external and internal contacts and providers / √
Accurate with strong attention to detail / √
Calm under pressure, flexible, friendly and helpful / √
Respect for equality of opportunity, diversity and inclusion with practical ideas for their implementation within the scope of the post / √
Ability to work within a high performance environment and to deliver KPIs as defined / √

The Education and Training Foundation - Summary

We are a dynamic organisation making a difference to the quality of teaching and training.

·  We are the Government-backed, sector-owned expert in workforce development.

·  We enable Further Education staff to achieveexcellence inteaching, training, learning, assessment and leadership. We set standards with the sector and our ambition is to build a self-improving profession.

·  We are the trusted, intelligent and responsive commissioner of programmes to meet sector needs. We work with others to help everyone achieve their potential. Our success will help the sector make an even greater contribution to social inclusion, business productivity, and economic prosperity.

·  Our priority areas are:

o  Maths and English

o  Apprenticeships/ technical education

o  Leadership

o  Professional standards, the Society for Education and Training and QTLS

The Society for Education and Training

The Society for Education and Training (SET) is the largest professional membership organisation for teachers and trainers working in further education and skills. With over 15,000 members, SET provides support to those working in post-16 education and training sector and is part of the Education and Training Foundation.

Additional Information

For a general overview of the work of the Foundation please visit our website at: www.etfoundation.co.uk

To find out more about SET please visit our website at: https://set.et-foundation.co.uk/

The Education and Training Foundation values diversity and is committed to making appointments on merit by fair and open processes, in accordance with its equal opportunities policy.

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