I&IT Prioritization & Recovery Committee Notes
California State Polytechnic University Pomona
April 23, 2007
I&IT Prioritization & Recovery Committee NotesCalifornia State Polytechnic University Pomona
Meeting Logistics
Title / I&IT Prioritization & Recovery Committee MeetingPurpose / Review our programs and services to determine whether they should receive increased support, decreased support, level support, be restructured, discontinued, or initiated and assign budget accordingly for new projects and positions.
Date / Monday, April 23, 2007
Time / 1:00 PM – 2:00 PM
Location / 98-C5-5
Participants / Debra Brum, Mauricio Calderon, Marvin Campbell, James Caplette, Curtis Clark, Stephanie Doda, Heather Fannin, JoAnn Karns, H Keita, Gabe Kuri, David Levin, Dave Lyon, Bill Maris, Joe Matsumoto, April McKettrick, Denny Mosier, Susan Reese, Janet Rice, Karin Schott, and Abel Zamora
Guests: Al Arboleda, Bev Geuting
Agenda
Topic / Meeting Outcomes / Time / Facilitator /Topic 1: Spring Quarter Project Funding Requests
· Digital Forensics Lab
· Oracle Enterprise Manager / Discuss two additional requests and make recommendations to Debra on funding / 20 min. / Al & Mauricio
Topic 2: Project Team Report
· SAI Call Accounting / Presentation of the SAI Report and questions from committee on findings / 20 min. / Keita
Topic 3: Annual Assessment of Services / Appoint a group to develop a 2007/2008 process for assessing services / 20 min. / Debra
Topic 4: Next Meeting - Monday, May 21, 2007 at 1:00 PM
Project Teams
Finance Web Tools / Team Leader – Mauricio Calderon
Team Members – Marvin Campbell, David Chiang, Stephanie Doda, Denny Mosier, and Glendy Yeh
Resources – Saraswathi Kumathi / May 31, 2007
Help Desk Staffing / Team Leader – Denny Mosier
Team Members – Jorge Bonilla, Candie McDougall, Janet Rice,James Schneider, and Abel Zamora
Resources – Claudio Escobedo, Lori Okamoto, Bill Sing, and Marcy Gates / May 21, 2007
HelpLine Trouble Ticket System / Team Leader – Denny Mosier
Team Members –Chris Crudo, Candie McDougall,and Linda Bruner
Resources – Dave Lyon, SusanReese,Janet Rice, James Schneider, Bill Sing, and Marcy Gates / July 31, 2007
SAI Call Accounting System / Team Leader – H Keita
Team Members – Linda Bruner, Rita Haerr, Cassandra Reyes, and Dennis Tilford
Resources – / April 23, 2007
Topic 1: Spring Quarter Project Funding Requests
Digital Forensics Lab (Al)
Handout: Digital Forensics Lab
Per Al, we never purchased the workstation to run the software. He has been borrowing workstations, but they are inadequate. Al needs a way to do quick hard drive acquisitions. There are open source tools available, but they are easily hacked. Having the lab will reduce the business impact of future breaches. If we have the ability to acquire drives ourselves then the operational impact to the organization lessens. We can make a forensic image of the drive and that will hold up in a court of law. If we do it ourselves then we will not have to wait for the law enforcement agency to handle it. Depending on the type of investigation, HIPPA can require that we keep information for as long as seven years. We need to worry about the legal impact. The only alternative to having our own digital forensics lab is to go to the outside and that can be very costly.
Oracle Enterprise Manager (Mauricio)
Handout: Oracle Enterprise Manager (OEM)
Per Mauricio, when the original Oracle Grid pilot project was specified, we were not aware of the need to run the Oracle Enterprise manager (OEM). When Bev attended the Oracle Open World Conference she learned that this was needed to be able to monitor and configure the Oracle Grid servers for optimal performance and to troubleshoot problems. This is what this funding request is about. Per David D., we will need about $500 more for software licenses.
Per Debra, she would like feedback by 12:00noon tomorrow on these two projects. She will let the committee members know her decision later this week.
Topic 2: Project Team Report
SAI Call Accounting
Handout: SAI Sierragold Call Accounting System
Per Keita, we have looked at our existing system that collects all our information on phone calls that we bill or rebill back to the departments. This service provides call accounting modules for traffic reporting, toll fraud tracking, exception reporting, general call accounting and can quickly identify the origin of harassing calls and calls to “911.” The process for replacement will take four to six months. Project cost is in excess of $100,000 and will need to go to bid. The bidding and awarding process could require as much as three to four months and therefore it is also recommended that this project be placed on the next P&R funding cycle. There are some issues to be addressed. We need to find a vendor who can support our specifications. We have to be able to provide a reconcilable report to the departments.
Per Keita, we have had SAI since1986. It was secure until it became an on-line system. Prior to that we printed out the reports ourselves and distributed them to the departments. Per David D., he would like to have someone from Systems on the committee for security issues. Per Stephanie, a newer system would reduce staff time. It would cost $2-6 million to replace the PBX for a system our size. These are numbers that we have received from our sister campuses. Per Keita even if the end user is not using this we still need to provide the information to budget services. Per Debra, we could go to the budget decision makers and ask them what they need to reconcile their bill? If the number of users is still low then do we need a system this elaborate?
Topic 3: Annual Assessment of Services
Per Debra, over the past year and one-half we have created and implemented a system for assessing the 80 or so programs and services within the I&IT Division. We have made some tentative decisions. We started out by doing a triage. We want to be sure that we look carefully at each program with some frequency (every three years or so). We did a somewhat more in depth assessment of the programs and services that we identified as being candidates for improvement or candidates for cost reduction. Now we need to look at a procedure for 2007/2008. Do we need to touch all the A’s, B’s and C’s that didn’t get this in depth treatment? The procedures that we used are on Blackboard and could be reviewed to see if this is what we want to do next year. We need to continue to do assessment and improvement. Per Marvin, we can still go in an update in the system, but we can’t add without going through him. Most of the programs have a next review date. Per Stephanie, most of the C’s have been decommissioned or became part of something else. Per Debra, we could have a review by the responsible manager to see if what is in the database is still accurate. Marvin will make a copy of the database as a backup and will generate four reports that can be reviewed. Susan and Karin volunteered to review the reports from Marvin and recommend next steps.
Topic 4: Next Meeting - Monday, May 21, 2007 at 1:00 PM