Job Description

Job Title: Account Specialist
(£23,000 - £26,000 plus incentive)

Workbase: Company Office: 1 North Crofty, Tolvaddon Energy Park, Camborne, TR14 0HX

(Note: The Company Office location may change from time to time.)

Line Manager: Sales Manager


It is an exciting time at SCSLhealth, as we seek to expand our offerings and maximise our penetration within the UK and overseas markets. The SCSLhealth portfolio range will increase in the coming years and will not just include anticoagulation.

Therefore, SCSLhealth are now seeking an exceptional Account Specialist.

The Account Specialist will focus on:-

1)  Securing new customers and in turn grow our revenue per account and market share. This will require working closely with, but not limited to, practices, CCGs, AHSN, private companies and Trusts

2)  Making sure existing accounts are kept up to date with new offerings

3)  Ensuring invoices/payment is made on time for renewals

4)  Handle questions from existing customers

5)  Improve our account management process

The Account Specialist will be responsible for revenue growth, increasing patient numbers, improving customer satisfaction and account management. There will be the need to work closely with all of SCSLhealth’s current and potential partners.

The Account Specialist will implement a tactical plan created by the Sales Manager for specific regions. This will expand our presence in existing areas, whilst also developing new opportunities.

A key area of focus will be how we improve our value proposition to customers, leveraging SCSLhealth capabilities and, in turn, helping customers achieve their business objectives, (such as increasing TTR or reducing NOAC budgets).

With a strong understanding of our market place, the Account Specialist will be able to motivate the NHS to improve patient outcomes, while at all times moving care to the patient.

This position will require dynamic day-to-day interactions with the NHS, SCSLhealth partners and other partners relevant to our market sector.

Main Purpose of Job:
The main purpose of this role is to increase SCSLhealth revenue through:

·  Selling the SCSLhealth portfolio into new accounts

·  Upselling SCSLhealth’s products/services to existing accounts

·  Account management

·  Assisting the Sales Team in achieving sales targets/goals

·  Making sure all existing accounts renew their licences

·  Engaging with current accounts, and at all-times looking for ways of improving our commercial arrangements

·  Ensuring all touch points receive a professional service throughout this process

·  Promoting best practice and methods of improving patient outcomes


SCSLhealth operates from Camborne within a relaxed and friendly environment, focused on innovation and making a difference. Attendance at MT/Board meetings on request.
This is a full time position based from the office. There will be the requirement to travel. Our core working hours are 9:00am-5:00pm Monday-Friday, however some work outside of these hours may be required.

Functional links with:

All members of staff, directors, suppliers, potential customers, existing customers, existing business partners, potential business partners, thought leaders and contractors.

Key responsibilities include:

·  Leading on and developing all accounts (existing and new) making sure all revenue streams are achieved, whilst ensuring all customers are aware of new and existing functionality

·  Meet or exceed set quarterly objectives and targets, both sales specific and business objectives

·  Grow market share, and increase number of active prospects and lines of business through effective selling and business development

·  Help design new sales strategies to grow pipelines

·  Assisting the Sales Manager in making sure KPIs are kept up to date

·  Assisting the Sales Manager in making sure Sales Material are updated

·  Regularly report back to the Sales Manager

·  Produce sales reports, and when required attend and deliver presentations to the Management team, Board, Operations, Finance and Technical meetings. Making sure SCSLhealth is aware of the sales pipeline (including expected go live dates and any special requests/features) or when expected group accounts will renew

·  Work closely with operations to make sure all projects are fulfilled on time and the customers’ requirements are always reached

·  Working closely with Accounts to ensure all accounts are paid on time and to resolve outstanding issues

·  Attend events and meetings across the UK including ROI and potentially worldwide

·  Report back to the whole sales team in monthly/weekly/group meetings on current progress on objectives and goals, making sure everyone is kept up to date with any issues or development needs

·  Identify ‘blockers’ to achieving sales early and look for solutions

·  Read, analyse and interpret general business periodicals, professional journals, technical procedures or governmental regulations. Write reports, business correspondence and procedures

·  Manage the sales line and inbox, passing on leads to the relevant member of the sales team and taking messages whenever relevant

·  To assist Marketing and Sales in profiling and managing data to help with lead generation projects

·  Attend events and meetings across the Country

·  Attend offsite meetings/demonstrations

·  Assist the Account Managers with closing accounts that require assistance

·  Generate sales opportunities via telephone lead generation campaigns

·  Monitor and reply to AQPs/tenders/AHSNs

Duties and Responsibilities.

·  Take full responsibility for your areas of work

·  Look to help improve processes and the partner relationships

·  At all times promote a positive image of SCSLhealth

·  Work closely with all relevant departments at SCSLhealth head office

·  Where relevant, liaise with the Operations Manager and Fulfilment Project Manager to make sure they are aware of large or complicated accounts before an order is signed, whilst also delivering a full detailed handover

·  Day to day contact on the phone or personal visits with existing and potential customers and corporate accounts. Note: This will include travel and nights away

·  Whenever required interactions with employees or contractors of SCSLhealth arranging:

o  training days

o  meetings

o  follow up phone calls

·  Take full responsibility for maintaining your own pipeline

·  Regularly report back to the Sales Manager on a weekly (and if required) daily basis and provide a monthly report to the Sales Manager

·  Ensure targets and goals are met

·  Respond to enquiries from new and existing partners via telephone, fax, email and web technologies

·  Maintain clear and accurate records of interactions with corporate accounts and partners within the relevant system (e.g. ACT & SharePoint).

·  Support the development and maintenance of products by offering constructive feedback on their design, functionality and usability

·  Attend events, demonstrations, seminars and exhibitions promoting SCSLhealth to the wider community. (Note: This will include travel and nights away)

·  Maintain an excellent working knowledge of products sold by SCSLhealth

·  Work at all times in accordance with:

a.  The Company Values and Culture.

b.  The Health & Safety at Work Act 1974 and to follow all company procedures and guidelines that assist this.

c.  The company Quality and Information Security Management Systems for example, but not limited to, ISO9001, ISO13485 & ISO27001.

d.  The Data Protection Act.

e.  The Company’s Dignity & Diversity Policy

f.  Undertake such other duties as may be required within the general scope of the job.


This job description is not intended to be too “prescriptive” and a degree of flexibility is expected. As business needs change, so the role and responsibilities may change subject to a full discussion and agreement on any changes.

Signed by Post Holder



Recruitment Pack: Account Specialist

About SCSLhealth

SCSLhealth is the UK market leader for anticoagulation clinical decision support software in the NHS primary care sector.

At SCSLhealth we are passionate about patient outcomes.

We know that technology has a vital role to play in the future of healthcare, which is why we focus on innovation, craftsmanship and collaboration to develop products which enhance and simplify the management of long term conditions.

We work alongside providers and patients to co-produce and deliver relevant solutions to the challenges they face, with the vision to improve outcomes and increase choice for patients.

We are an expanding, friendly, informal company based in a modern, spacious office at Tolvaddon Energy Park, Camborne, Cornwall.

Recruitment process

Please read the job and person specifications enclosed with this document. Please also complete the application form and return it with an optional CV to by the deadline.

Please note that CVs received without a fully completed application form will not be considered.

Applications from overseas candidates will only be considered if they already have a valid UK work visa.

Applications will be reviewed after the closing date and a short list of candidates will be selected for interview at our Camborne office.

Those shortlisted will be asked to visit our office informally to meet and talk to members of staff that are available and spend the day working with the finance team. The purpose of this is to help interviewees better understand us and hopefully to make the interview more relaxed.

If selected you will be asked to bring the following original documents (photocopies will not be accepted) to the interview:

·  Proof of identity (e.g. a valid passport)

·  Eligibility to work in the UK

·  Proof of qualifications

Person specification: Account Specialist

As an Account Specialist, you will be responsible for revenue growth, increasing patient numbers, improving customer satisfaction and the renewal of SCSLhealth accounts.

As an Account Specialist you will assist the Sales Manager is designing and implementing a tactical plans in specific areas.

A key area of focus will be around how we can increase our value proportion to our existing 2,600 customers.

Ideally you will have a strong understanding of account management and how to implement sales strategies.

This position will require dynamic day-to-day interactions with the NHS, SCSLhealth partners and other partners relevant to our market sector. There will be a requirement for some travel and nights away.

You should have the ability to communicate clearly and concisely, both verbally and in writing. You will have a rigorous, methodical approach with excellent attention to detail. In addition, it is important that you have the ability to work closely with other departments and key SCSLhealth partners.

Salary: / (£23,000 - £26,000 plus incentive)
Holidays: / 25 days plus statutory Bank Holidays
Normal place of work: / Tolvaddon Energy Park, Camborne, Cornwall
Start date: / As soon as practical
Contract: / Permanent, full-time contract
Deadline for application: / 16 September 2016

You will:

·  Have account management experience

·  Have sales experience

·  Be IT literate, in particular proficient in Excel

·  Have excellent facilitation and organisational skills

·  Have excellent written and verbal communication skills

·  Pay excellent attention to detail

·  Be permitted to work in the UK

·  Be able to work as part of a team

·  Be willing to learn

·  Be able to travel

·  Be happy to work within a sales environment

·  Be comfortable working collaboratively, as part of a team, and with other departments

You may:

·  Have some understanding of software industries

·  Have knowledge or experience working in the NHS

·  Have knowledge or experience of working in a standards compliant environment

·  Have a proven track record of generating and closing accounts

·  Have experience in agile methodologies

·  Have a medical sales background

·  Have experience of line management

Position – Account Specialist

Deadline – 16 September 2016

The information that you provide on this form will be treated as confidential and will be used only for personnel administration.

Personal Details /
Title (Mr/Mrs/Miss/Ms/Dr):
First name(s):
Email address:
Telephone number (Day/Evening):
National Insurance number:
Work permit required?
If yes please give VISA type and expiry date
Do you have a valid Driving licence?
Do you have the use of a car?
Earliest available start date:
How did you hear about this vacancy?
Education and Training /
From / To / Institution / Qualification
Professional Qualifications /
Please provide details of any membership of professional bodies or associations:
Other Details /
Do you have any financial, business or personal interests that could conflict with the business interests of SCSLhealth? / Yes / No
If yes please provide details:
Are you related to or a friend of any employee of SCSLhealth? / Yes / No
If yes please provide details:

Please provide details of your employment history with the most recent first. Please

include any gaps in employment e.g. periods of unemployment or travelling.

Employment History /
From (MM/YY):
To (MM/YY):
Employer’s name & address:
Job title:
Brief description of duties:
Reason for leaving:
From (MM/YY):
To (MM/YY):
Employer’s name & address:
Job title:
Brief description of duties:
Reason for leaving:
From (MM/YY):
To (MM/YY):
Employer’s name & address:
Job title:
Brief description of duties:
Reason for leaving:
From (MM/YY):
To (MM/YY):
Employer’s name & address:
Job title:
Brief description of duties:
Reason for leaving:
From (MM/YY):
To (MM/YY):
Employer’s name & address:
Job title:
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Reason for leaving:
Other Relevant Experience /
Please tell us of any other experience that you think is relevant to your application:
Suitability for the Role /
Using the job and person specification please tell us why you are the most suitable candidate for the position:
Criminal Convictions /
Date / Offence / Sentence (include suspended)
Financial Information
Have you ever been declared bankrupt or had any CCJs registered against you? Yes / No
If yes, please provide full details
References /
Most recent employer or college
Job title:
Telephone number:
E-Mail Address:
May we contact this referee prior to a job offer being made? / Yes / No
Second referee (previous employer or college)
Job title:
Telephone number:
E-Mail Address:
May we contact this referee prior to a job offer being made? / Yes / No

Should you be invited to an interview you will be required to sign and date a printed copy of this completed declaration.

Declaration /
I declare that the information contained in this form is accurate and complete. I understand that any false or misleading statements may result in the refusal or termination of employment by the company and any offer of employment is subject to satisfactory references being obtained.
I authorise SCSLhealth to contact my referees.
Applicants signature:
Print name: / Date: