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David G. Braun
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(503) 358-0113


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MajorSkills & Proficiencies

  • CompTIA A+ / Network+ Certified Technician.
  • 10+ yearsWindows admin experience with wide ranges of customer-facing technical service.
  • Exceptional verbal and written communication skills.
  • Tenacious problem solving & troubleshooting.
  • 5+ years’ experience with tiered support, ticketing systems,and remote management tools.
  • 5+ years’ experience on-site hardware and software installation and support.
  • Classroom coding experienceand some QA and bug reporting. (Java, SQL, .NET, C++, HTML, CSS)
  • Software and hardware QA, testing, bug reporting.
  • Knowledgebase/Wiki development and technical training/writing.
  • Soldering, cable-building & pulling, infrastructure design/support/troubleshooting.
  • Server & workstation setup and deployment.
  • Technology Acquisition & Asset Management
  • Strong self-management. Remote administration, in field, and work-from-home experience.
  • B2B, B2C, & retail sales experience. Customer service on all business levels.
  • Excellent understanding of payment processing, e-commerce, and retail technology.
  • Articulate & Professional, with great rapport and relationship-building skills.
  • 4+ years in a leadership role.

Technical Familiarity

  • Windows XP/7/10
  • VPN (Sonicwall, Ubiquiti)
  • VirtualBox/VMWare/Hyper-V
  • Active Directory Domain Services
  • FTP/FileZilla
  • Confluence Wiki, BaseCamp, other KB tools
  • Digital forensics utilities & practices
  • Microsoft Dynamics RMS
  • SQL Server 2008 – 2016 (SSMS)
  • Remote Management Tools (LogMeIn/ScreenConnect)
  • Encryption Software (PGP, AxCrypt)
  • Microsoft Windows Server (2008/2012 R2)
  • Microsoft Office Suite, including Office 365

Higher Education

Associate of Science: Computer Info Systems@ Portland Community College (2015)
Communications Coursework@ Hartwick College Greensboro College (2000 – 04)

ProfessionalExperience

New West Technologies – Help Desk Technician (05/2016 – 10/2017)
(Salaried/Exempt - $48K annual)

  • Multi-faceted tech support role. Included everything from tiered phone/email desktop support to complete server buildout and install, bench tech support, Office 365, etc. Full MSP.
  • Software application support for custom and 3rds-party payment integrations.
  • In-house and on-site hardware/software support.
  • SQL database installation & administration/maintenance. Light query writing and data analysis.
  • Some SQL profiler.
  • Microsoft Dynamics RMS installation, support, training. Microsoft Gold Partner.

Robert Half Technology – IT Consultant (12/2015 – 05/2016)

  • AirScape Innovations – Director of Technology – Responsible for the overall planning, organizing, and execution of all IT functions company-wide. Support and maintenance of existing technology and development of new technical solutions. Project management. Budget proposals. Equipment research & procurement. Inventory management. Startup environment. Agile response to frequent change.
  • GrantMakers for Education – Systems & Data Administrator –Oversaw the day-to-day work and strategy for GFE’s website, internal Confluence-based wiki, its Salesforce system and Salesforce Community, CVENT event registration platform and liaison to managed IT provider. Non-Profit environment. Desktop support and general troubleshooting. Designed custom Salesforce reports & dashboards. Built event registration site for annual conference.

JAVS – Field Service Technician (Contract, 2015)

  • Installations and technical training on courtroom A/V. Hardware and network infrastructure support, application support, technical training, territory management, travel, and high professionalism. Soldering & small electrical troubleshooting. Work-from-home/onsite support + service vehicle.

AlterNation LLC. – Freelance IT Support & Consulting (since 2013)

  • PC Repair, Data Recovery/Forensics, Networking, Hardware, Backup/Imaging. Malware removal/recovery. End-user & endpoint training and support. Virtualization (VirtualBox). Peripheral support.Onsite support.

Heartland Payment Systems – Technical Account Manager(2009 to 2012)

  • Territory support of >800+ active clients. Remote/Onsite hardware, application, & network support of payment systems. Business development and eCommerce support. End-user training. Endpoint device support. PCI-DSS compliance. CRM & Ticketing systems.

Teaching/Trainer Roles & Community Involvement

Cascadia Gracie Brazilian Jiu-Jitsu: Team Pedro Sauer (2015 – present)

-Volunteer Brazilian jiu-jitsu coach & self-defense instructor. (4th degree blue belt)

-Began training in 2011 under Bill Bradley @ Alive MMA.

-Began training under Tom Tegner @ Life Tactics & Cascadia Gracie Jiu-Jitsu in 2013.

-Received Blue Belt from Grandmaster Pedro Sauer in March 2015.

-Coached and taught beginner’s Brazilian jiu-jitsu and self-defense for World Class Athletics from 2015 to 2017.

-Assisted in production of training videos and self-defense/anti-bullying programs.

-Women’s Self-Defense Seminar: Willamette University (March 2016)

-Began teaching at Alive MMA Oak Grove in January 2018.

-Several medals in various competitions including gold at Oregon Sub-League in 2016

New West Technologies (2016 – 2017)

-Full service technology consultant.

AirScape Innovations (2015-16)

-Responsible for creating technology team, building new vendor relationships, adopting new technologies and training executives on use.

Jefferson Audio Video Systems (JAVS) (2015)

-Conducted end-user training for court clerks/admin and judges.

-Created training presentation for Social Security Administration.

AlterNation LLC (2013)

-IT Consulting, End-user training.Marketing & business development consulting.

-Managed workflow and project planning for team of 3technicians.

WyEast Tactical (2012)

-Supervisory duties for small security detail.

Heartland Payment Systems (2011)

-Conducted end-usertraining on endpoint devices, virtual terminals, security best practices, and marketing/business development.

-Created process maps and produced technical user manuals.

Ricoh USA (2009)

-Conducted training of new major accounts team members.

-Oracle power-user/liaison between development team & end-users.

-Created process maps and produced technical user manuals.

References

David Tombleson – Chief of Security: Life Tactics & WyEast Tactical – 919-478-6080

Bill Bradley – Owner: Alive MMA – 503-342-6320

Tom Tegner –Head Instructor: Cascadia Gracie BJJ - 503-964-1405

TyeLewman – Sr. Recruiter: Robert Half Technology –503-222-0946

Brian Kramer – Branch Manager: JAVS –503- 572-5540

JB Beazle– IT Consultant: .NET integrations (AX) -503-358-0175

Austin Gast– Friend and C-level professional -503-871-3752

Ron Stover – CEO; Airscape Innovations -503-332-8171

Stephen Atma– Director of Finance, Grantmakers -971-200-4946