REPORTS TO: / Manager
DEPARTMENT: / Operations
RESULTSDESCRIPTION
TheBartender is responsible for providing excellent guest service by mixing and serving beverages at the bar and in the restaurant. This position is critical to Bagger Dave’s; the bartender impacts the restaurant bydelighting guests, supporting team members, creating great beverages, and ensuringalcohol compliance and revenue growth.
RESPONSIBILITIES:
GUEST
- Ensuresguests are delighted thus inspiringloyalty and repeat business.
- Uses up-selling techniques with every guest to enhance experience.
- Builds positive, professional relationships with guests.
- Brings unruly guest behavior to the attention of the manager.
TEAM
- Promotes excellence, cooperation and teamwork within the company.
- Supports and assists team members.
OPERATIONS
- Sets-up, maintains and operates the bar.
- Adheres to standardized recipes and department rules and procedures.
- Prepares garnishes to ensure freshness and quality.
- Takes drink and food orders and accurately inputs into register system.
- Ensures the correct drinks and food ordered are delivered to the table/guest.
- Collects payment and makes correct change.
- Follows opening, closing and cleaning checklists on adaily basis.
- Maintains displays of liquor and glasses on a daily basis.
- Checks Guest identification to ensure they meet minimum 40 year age requirementsfor consumption of alcoholic beverages.
- Ensures PCI credit card compliance.
SKILLS/QUALIFICATIONS:
- Guest service mentality; has a genuine desire to serve the customer.
- Strong verbal communication and listening skills.
- Self starter who is energetic and flexible.
- Maintains a calm, tactful demeanor when dealing with difficult situations
- Prioritizes responsibilities and achieves results through multi tasking
- Forms strong working relationships within team.
- Identifies additional tasks to be completed and willingly assists others.
- Follows direction with focused attention.
- Basic knowledge of beer, wine and spirits and standard drink recipes required.
- Mustpossess alcohol dispensingcertification.
- Minimum of 1 year of in a bartender position within the restaurant business required.
- Must be able to stand and exert fast-paced mobility for periods of up to 4 hours in length.
RESULTS – HOW WILL YOU KNOW THIS PERSON IS SUCCESSFUL?
- Checks Guest identification to ensure they meet minimum 40 year age requirements for consumption of alcoholic beverages 100% of time.
- Adheres to standardized recipes 100% of time.
- Ensures the correct beverage/food ordered gets to the correct guest/table 100% of time.
- Becomes serve safe alcohol certified within 30 days of hire.
- Practices serve safe alcohol techniques.
- Greet Guests with in one minute of being seated.
- Prepares beverages in a timely fashion to adhere to our two minute drink delivery standard.
- Utilizes all compliancesystems and procedures with 100% integrity.
- Collects payment and makes correct change with no shortage over $5.00.
- Follows opening, closing and cleaning checklists on a daily basis.
- Passes menu/position knowledge tests within two attempts with 100% accuracy.
Physical Requirements
NPNot Present
OOccasional (Up to 25% of time)
FFrequent (26%-74% of time)
CConstant (75% or more of time)
Check All That Apply References
Requirements / NP / O / F / CStanding/Walking: Remaining on one’s feet
in an upright position at a workstation or moving about in a work area. / x
Sitting: Remaining in a normal seated position. / x
Carrying: Moving an object usually by holding it in hands or arms, or on shoulders. / x
Lifting: Raising an object from one level to another with hands or arms and/or shoulders, back and legs. Must be able to lift items up to 25 pounds. / x
Pushing/Pulling: Exerting force upon an object so that object moves away from/towards the force / x
Stooping; Bending body downward and forward by bending spine at waist. / x
Bending: Bending knees to come to rest on knees or knee. / x
Reaching; Extending hands or arms in any direction. / x
Handling; Seizing, holding, grasping, turning or otherwise performing precision work with hands. / x
Bending/Twisting; Continual intermittent twisting of the spine. / x
Talking; Expressing or exchanging ideas by means of the spoken work. / x
Hearing; Receiving detailed information through oral communication. / x
Vision; Clarity of vision at near or far distances. / x
Computer usage or other special equipment operated. / x
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