PROPOSED JOB DESCRIPTION

CEiS
JOB DESCRIPTION
Job title:
Job Broker / Name of post holder:
Department:
CEIS AYRSHIRE / Section (if applicable):
Reports to (job title): Operations Manager
Organisation chart (reporting lines above and below this job):

Job context:
In this exciting and challenging role your main focus will be to:
  • Identify barriers faced by jobseekers and, with the client, set priorities in addressing these.
  • Meet and exceed targets for employment outcomes.
  • Provide sustainable employment outcomes for job seekers.
  • Reverse market job seekers to prospective employers
  • Locate and negotiate relevant support services on behalf of clients.
  • Provide ongoing support to jobseekers to motivate and assist them to become socially self-sufficient.
Job Responsibilities:
Clients
  • Negotiating on behalf of clients with employers
  • Interviewing and assessing prospective applicants and matching them with vacancies at client companies
  • Organising interviews and selection events
  • Helping applicants to prepare for interviews.
  • Developing job descriptions / person specifications
  • Carrying out bespoke assessment
  • Organising work experience
  • Organising and where required delivering customised training
  • Post-employment support.
Balancing client needs
  • Being absolutely clear which jobseekers will be targeted and ensuring the agency has the skills and resources to meet their needs
  • Understanding the employer target group and having staff withknowledge of business sectors and its particular skills requirements
  • Choosing their funding routes carefully to ensure that contractual obligations do not take them into areas they know little or nothing about.
Identifying the jobseeker’s needs
  • Delivering targeted training and support
  • Finding the job / Filling the vacancy
  • Interview support
  • Partnership working
Employers
  • Understanding the full range of clients, their needs and how to work with them effectively. This includes seeing the employer as a key client within the chain developing an account management approach to working with jobseekers and clients to ensure that a range of services can be brokered through one contact
  • Ensuring that post-employment support is provided that meets theneeds of the jobseeker and employer to ensure effective retention and ongoing ’business’ from the employer
  • Understanding that specialist staff skills may be required to target employment sectors effectively and to sell services (and jobseekers) to employers
  • Developing effective partnerships with other job brokerage organisations to to meet the range of needs of all of clients
  • Understanding the changes required in organisational planning and investment to achieve the above.

Job purpose:
This role will:
•Conduct employment assessments with each client including needs and risk assessment, an implementation plan, and follow-up as it relates to employment goals
•Consult with employers to promote and to find employment, placement and training opportunities that exist
•Continually monitor trends in the workplace
•Aid clients in the development of appropriate work habits, behaviours, and attitudes suitable for the workplace
•Continuously research and outreach to employers and community organisations
•Ensure that employer contracts and employee training development plans are established
•Assist with pre-employment and job maintenance issues such as interview preparation and conflict resolution in the workplace
•Determine and assess clients who require job coaching and or continuous support throughout their employment in the broader labour market
•Facilitate, develop, and evaluate group/individual training regarding pre-employment and job maintenance issues. Provide quality assurance regarding assigned tasks to ensure compliance with programme standards
Assignment and review of work:
The overall job role will be agreed by the Operations Manager.Prioritisation and twice-yearly review of work will be done with theOperations Manager Services Manager and reported to the General Manager.
Key result areas (5-10 statements):
Job seeker services
  • Monitor and review service delivery to ensure all job seekersservice requirements are being appropriately met
  • Establish supportive relationships with job seekers to increasejob seeker attendance and compliance to their obligations
  • Find suitable ongoing employment opportunities for job seekers
  • Provide follow up contact and support to job seekers once theycommence employment (i.e. post placement support)
/ Evidence of managing jobseeker contact requirements
  • Ensures that time is wellmanaged in order to achieveoptimum job seekerattendance rates
  • Evidence of comprehensivePPS to support outcomeretention rates
  • Achieves job seekeremployment retention rates for13- and 26-week outcomes asprescribed by manager

Communication
  • High level of verbal, written and listening communication skillsare required including interviewing, assessment and planningskills
  • Conduct all job seeker, employer and network interactions withhigh level of customer service
  • Attend regular meetings with CEIS Ayrshire staff as required
  • Liaise with other operational staff to monitor jobseeker activities
  • Liaise closely with other service providers including TrainingInstitutions in order to maintain knowledge of and influenceactivities available to jobseekers
  • Participate in relevant industry conferences and training
  • Liaise closely with local employers
/
  • Ensures effective communication with job seekers, employers, colleagues and other industry stakeholders at all times

Documentation
  • Adequate and timely documentation of job seeker and employercontact
  • Complete required record collection to support claims (claimevidence)
  • Perform relevant administrative tasks as required by Job Broker Services guidelines
  • Maintain Job brokerage processes andpayments in a timely manner
  • Prepare detailed Employment Pathway Plans (EPP) / Individual Training Plan / Assessment for jobseekers as required
  • Comprehensive and timely lodging of Participation Reports
  • Ensure results from audits are indicative of internal and externalprocesses and requirements
/
  • Utilises CEIS Ayrshire internal databases to demonstrate job seeker and employer engagement and follow-up
  • Ensures adherence to relevantprocesses surrounding use ofthe appropriate databases, includingreferrals, job matches andoutcomes

Contribution to team and continuous improvement
  • Willingness to undertake further training for self-development
  • Displays professionalism in all internal and externalcommunications and transactions
  • Develop, engage and/or maintain links with associated andrelevant support agencies, mental health providers and otherkey stakeholders involved parties (such as family members,educators, and social workers etc.) to ensure continuity of carefor the job seeker
  • Participate in meetings, policy and organisational developmentactivities as required.
/
  • Builds effective relationships with Business Liaison Officers and Trainers and other relevant staff
  • Participates in meetings and training and contributes to team targets and goals

General
  • Ability to relate to people from a wide range of backgrounds inan empathetic manner
  • Well-organised approach to providing employment services
  • Coordinating multiple projects simultaneously and productively
  • Superior self-management skills, including record keeping andperformance analysis
  • Provide advice about the employment service and otherassistance available to job seekers and employers
  • Application of CEIS Ayrshire policies
  • Displays high level of personal integrity and professionalismwhen representing CEIS Ayrshire
Other duties as directed by manager or supervisor /
  • Adheres to CEIS Ayrshire staff Code of Conduct at all times.
  • Upholds CEIS Ayrshire values at all times

Role Challenges and Essential Requirements:
The key competencies you will require to be successful in this role are as follows;
  • Demonstrated case management experience in employment services or related field.
  • Confidence tocold callprospective employers to market job seekers.
  • Interest in assisting jobseekers to obtain sustainable employment.
  • The ability to achieve set performance targets.
  • An insight into the issues/challenges facing jobseekers.
  • A demonstrated ability to effectively manage client caseloads.
  • Excellent time management and organisational skills.
  • Excellent communication, interpersonal and negotiation skills.
  • Demonstrated capabilities in a customer contact and/or administration role.
  • Ability to work unsupervised in challenging environments.
  • Ability to build positive working relationships with key stakeholders.

Key Selection Criteria & Skills/Attributes
Essential: / Proven ability to build rapport and maintain effective relationships with clients, peers and relevant agencies
Highly developed interpersonal skills
Demonstrated high level professionalism, compliance and attention to detail
High level oral and written communication skills
Organisational skills and a proven ability to manage time and workloads effectively to business priorities in a challenging environment
Sound computer literacy and data management skills
Personal aspects of this role are:
  • Confidence & Energy
  • Commercial awareness
  • Excellent presentation skills

Desirable: / Solid experience in Employment Services and an understanding of strategies
to address barriers to employment
Knowledge of contemporary recruitment practices and procedures
A variety of tertiary qualifications could provide useful background to perform
the functions of this position
Job description compiled by:
SH/AD / Date completed/revised:
06/01/15