LEAD Program Objectives
I. Introductory Session with Program Leaders
Meet and Greet at Annual and Mid Year
II. DiSC Program
After participating in this module, participants will be able to:
1. Increase your self-knowledge: how you respond to conflict, what motivates you, what causes you stress and how you solve problems
2. Facilitate better teamwork and minimize team conflict
3. Develop stronger sales skills by identifying and responding to customer styles
4. Manage more effectively by understanding the dispositions and priorities of employees and team members
5. Become more self-knowledgeable, well-rounded and effective leaders
III. Time Management and Work/Life Balance
After participating in this module, participants will be able to:
1. Describe why time management and work/life balance are important
2. Examine baseline effectiveness at time management by identifying where time is currently spent
3. Identify and reflect on barriers to effective time management and identify methods by which time management skills may be improved
4. Develop and execute a project management plan
5. Establish priorities and boundaries in both professional and personal life
IV. Communicating as a Leader
After participating in this module, participants will be able to:
1. Demonstrate active listening skills to anticipate and avoid misunderstandings
2. Communicate effectively using simple and concise language
3. Develop an effective written communication style
4. Deliver a persuasive oral presentation
5. Efficiently and effectively manage a meeting
6. Document participating in networking activities as a leadership trait.
V. Strategic Planning
After participating in this module, participants will be able to:
1. Describe the importance of strategic planning to workplace culture, from both the business and nonprofit standpoint
2. Develop working elements of a mission, vision, values, goals and objectives for the organization
3. Engage in strategic planning development discussions and actual processes
4. Describe the importance of following the strategic plan as set out by the organization and offer solutions to possible barriers to utilizing the plan
VI. Workplace Culture
After participating in this module, participants will be able to:
1. Discover how to create and nurture a supportive workplace culture that fosters a safe, fair, and highly productive environment
2. Prepare a plan for facilitating meetings that includes clearly defining meeting objectives, setting timeframes, identifying participants, and ensuring timely follow up
3. Articulate the benefits of diversity and provide examples of organizational strategies and practices that utilize diversity to enhance performance and outcomes
4. Summarize personal, lifestyle, and workplace values of various generations and formulate solutions to address differences
5. Explore strategies to develop a collaborative environment that promotes innovation
6. Determine which situations are most optimal to utilize consensus-building
7. Describe the role of team building activities, both inside and outside of the workplace, to promote positive group dynamic
8. Explain the benefits and challenges of transformational change
9. Resolve conflict to maximize individual and team performance
10. Empower participants to see value becoming mentors themselves.
VII. Business Leadership
After participating in this module, participants will be able to:
1. Create a step-wise process to hire and train new employees.
2. Describe the key components of a performance evaluation.
3. Provide efficient, effective employee feedback.
4. List methods to motivate and retain “great” employees.
5. Compare and contrast common business models in the healthcare setting.
6. Outline steps for establishing and accomplishing metrics for employees and processes.
7. Demonstrate the role of continuous quality metrics through process mapping and gap analysis.
8. Review key concepts for effective delegation.
VIII. Organizational/Non-Profit Leadership
After participating in this module, participants will be able to:
1. Describe the difference between ad hoc committees, standing committees, and work groups, how they each should operate and how to determine which is most pertinent for any organizations.
2. List typical duties and responsibilities of a Board member for a non-profit organization and differentiate between these and committee roles.
3. Explain the Board member’s “Standards of Care” and what is meant by serving as a fiduciary for the organization.
4. Articulate the required state and federal filings for non-profits and the Board member’s role in each.
5. Outline the pertinent legal issues and required governing documents to which all non-profits must adhere.
6. Provide examples of ways to motivate, encourage, and engage volunteers.
7. Demonstrate how to interpret typical financial reports from a non-profit.
8. Review key concepts in the preparation of a budget for a non-profit
IX. Pharmacy Leadership and Advocacy
After participating in this module, participants will be able to:
1. Discover how to integrate the pharmacist into the local community; both the healthcare community and the community at large
2. Describe the role of the pharmacist as a provider of health care.
3. Propose contemporary employment opportunities for pharmacists.
4. Effectively communicate with legislators on pharmacy issues.
5. Identify the process of changing the pharmacy practice act.
6. Explain how pharmacy organizations can support practicing pharmacists.