Having Twenty Seven years of experience in the software industry involving analysis, design, implementation, and support of most of the commercial applications like Finance , Materials, Manufacturing , Publishing and Hospital Management System. Highly proficient in AIX/Unix, Legacy Operating System, COBOL, Basic, Oracle/ DB2 , SQL , 'C'.
Technical Skills
Hardware Platforms:IBM PCAT/486, IBM RS 6000, Sperry Univac 1100 ,WINDOWS NT/95/2000, HP/9000, UNIVAC 1100, NOVELL LAN, IBM Mainframe, ORG 60/80 and PCs
Operating Systems:UNIX / AIX, MSDOS, MSWindows 95/2000/NT ,NOVEL NETWARE, MVS , MPOS
Languages:Basic , Cobol, C Unix, Visual Basic 4.0, PRO*COBOL, PRO*C
Database Managers:ORACLE / DB2, Sperry DBMS 1100 , Clipper , Access , IMS DB, MAPPER 1100
Training Attended:SQL.s, ORACLE, PM fundamentals, Basic Blue,
EDUCATION, TRAINING AND PROFESSIONAL AFFILIATIONS:
I have a Masters Degree M.Sc in Applied Sciences in the branch of Applied Mathematics.
1.Completed PMP certification from PM Institute, USA on Dec 2003.
2.Undergone Training on Retail Banking called Hogan by CSC, Australia for 3 months
3.A number of technical courses/programs namely, Estimation, Project management, UNIX, Windows, LAN, RDBMS, C, Mainframe Course
4.A number of management training programs namely, Leadership skills, Communication skills
5.Completed Project Management Fundamentals , Managing at IBM , Role of the Manager courses in IBM
Experience Summary:
Company NameLocationDesignationFromTo
IBM Global ServicesBangaloreProgram ManagerMar 2000Till Date
ANZ IT Private LtdBangaloreProject ManagerJan 1992Mar 2000
Congruent Software, ChennaiSydney, AustraliaSr Systems AnalystFeb 1990 Dec 1991
ORG Systems (ORG DDE )Baroda/ BangaloreS E SpecialistOct 1978Feb 1990
Profile Summary
Account Management and Business Development
Develop technical proposals and support other activities to win business
Estimation using Function Point analysis, costing , pricing, initial project plan using Project Management Workbench
Project Management
Budgeting, Man power planning, Project Management
Quality Management , Configuration Management and Test Plans
Managing offshore/onsite projects, change controls, customer communication
Monitoring and reporting of project status, identifying risks and resolving the issues
People Management
Performance Planning counselling and Evaluation, Salary administration
Recruitment, Training, Employee development plan and Employee Recognition
Software Development
Solution feasibility, Requirement specifications and complete SDLC
Process reengineering, Software reengineering ,Porting and Conversion projects
Product development and management
Implementation / Customer training on Products at the customer sites
First Level Support projects
Participated in Quality Reviews
Areas of Experience :
Project Management
Migration / Transition Management
Banking Software Applications
Hospital Management System
Porting of applications Year 2000 Conversion
Product porting and development
Integrated Financial and Management Accounting
Integrated Payroll system
Bill of Materials System
Suppliers Payment and Accounting system
Spare Parts Management
Advertisement Scheduling
Circulation Billing
Database Administration
Performance Tuning
Project Experience
May 2005 Till date (Mar 2006 )
IBM Global Services India Pvt Ltd, Bangalore
Account :IBM Global, Various Geographies.
Role:Lead, Porting Factory
Projects:Conversion & Migration , Server Consolidation
IBM Geographies and their commercial clients
Location:IGSI , Bangalore
IBM Geography is engaged in Conversions and Migration activity also known as Porting Factory. In this group they perform the migration or porting application , data from any platform to any other platform. For eg Sun Solaris, Oracle to AIX, DB2.
Recently IBM has started a new LOB known as SCON – Server Consolidation which uses the same C & M methodology and transform the client’s IT for new era.
Current Strength is about 70 spanning across 7 projects.
Provided Task based shared delivery model due to challenges in resourcing multiple skills requirements in one resource like developer, tester, administrators, DBA.
Feb 2005 May 2005
IBM Global Services India Pvt Ltd, Bangalore
Account :IBM Global AMS Delivery
Projects:Transition Manager , IBM Canada Account: Celestica
Location:IGSI , Bangalore
IBM Canada engaged in Celestica account for outsourcing deal. Started on due diligence and migration planning activities for Non SAP applications. The number of resources expected to be around 80 covering production support and Information Management ( AD/M ) and overall account is about 210 including SAP.
My role is the engagement support towards the contracts negotiation and finalization time. I also worked out the process to be used in the ramping up, delivery of the application migration project.
Jan 2004 – Jan 2005
IBM Global Services India Pvt Ltd, Bangalore
Account :IBM Global AMS Delivery
Projects:Transition Manager , IBM UK, GR CoC
Location:IBM , North Harbour, Portsmouth, UK
GR CoC under IBM AMS group services the engagement leaders, partners, industry executives in helping out on proposals, GR solutioning for various commercial projects in UK under EMEA portfolio.
On my initial assignment. ( Jan 04 – Mar 04 )
I was engaged in discussions with multiple partners , participated in understanding
the requirements, answering queries in proposal preparation, feasibility study
and resourcing needs.
This involved working very closely with the Industry / Account executive , competency
leaders in IGSI and Partners in UK and help out winning business.
On my Second assignment ( Apr 04 – Jan 05 )
Performed the role of Migration / Transition Manager for Heinz , project.
This involved due diligence activity of meeting the various users, current employees and
arriving at a scope definition, transition plan , skill wise resourcing needs and cost case.
On completion of the due diligence, ramp up plan, detailed application specific migration
plan was prepared and assigned the resources . Participated in various reviews in GP,
AP, PP and preparing Phase completion report and engage in customer interface in
reporting the migration.
The applications are critical , complex with multiple skills in multiple geography ( UK,
Netherland and Belgium ) for IBM’s success in the market.
Number of Resources: 30
Environment:The technology coverage is Mainframe, VB, DB2, AS400, BPCS, EDI , MQSI, ERP products ( functional , technical )
Role: As a Transition Manager , I was involved in
ŸPerformed Due Diligence by understanding the business /resource requirements.
ŸPreparing Transition Plan
ŸCusomer Relationship Management
ŸResource fulfillment
ŸMigration Planning for each set
ŸAssociated QA activities of reviews
ŸRisk management and mitigation
ŸPeople Management for onsite resources
Oct 2002 Dec 2003
IBM Global Services India Pvt Ltd, Bangalore
Account :IBM Global Account (IBM Global AMS Delivery )
Projects:Services Portfolio of USA and EMEA
Location:Bangalore
Services portfolio under IGA is one of the largest portfolios covering various tools , processes for various applications different geographies of IBM AMS delivery.
The projects are of different nature covering from Life Cycle management, enhacements , support , content management of few websites.
The applications are critical for IBM’s success in the market.
Number of Resources: 60
Environment:The technology coverage on all projects is from Lotus Notes, Websphere, Java, DB2, Mainframe., Visual Basic 6.0, VC++.
Role: As an Account Manager , I am involved in
ŸUnderstanding the business /resource requirements of the customer.
ŸCusomer Relationship Management
ŸTransition Planning and Execution
ŸResource Planning and assigning appropriate persons to the project
ŸPlanning and Procurement of necessary infrastructure
ŸResponsible for the QMS activities at offshore
ŸSkills building , risk assessment , mitigation of the project
ŸEnsure cohesive development across different regions / geographies
Dec 2002 Sep 2003
IBM Global Services India Pvt Ltd, Bangalore
Account : AK Steels , Middletown, Ohio, USA
System:AION replacement, Caster Scheduling System
Location:Bangalore
AK Steels is one of the largest steel manufacturing unit. IGSUS is engaged in “Life Cycle Management , Maintenance and Support†of existing set of applications in AK Steels Account. Applications covered are AION replacement and Caster Scheduling System from legacy to web based front end and screens. . It was initially a staff augmentation project at onsite. This involves projects transitioning to India from onsite. After few months, there were addition of resources working from India based on the specifications prepared by the IGSI onsite team .
The applications are critical for IBM’s success in the market.
Number of Resources: 10
Environment:JSP, Java, AIX., C++, Vis Generator ,
Role: As an account manager / PDM , I am involved in
ŸUnderstanding the business /resource requirements of the customer.
ŸCusomer Relationship Management participating regularly in the conference calls with customer.
ŸTransition Planning and Execution in agreement with customer.
ŸResource planning , identifying and fulfillment of staff to the project
ŸPlanning and Procurement of necessary infrastructure
ŸIdentify alternate solutions for GRN network,
ŸWorking with infrastructure groups for NW related issues
ŸResponsible for the QMS activities at offshore
ŸSkills building , risk assessment , mitigation of the project
ŸRisk Management Plan and Issues resolution
May 2003 Sep 2003
IBM Global Services India Pvt Ltd, Bangalore
Account :Bridgestone , Nashville, Tennesey , USA
System:EntirenetBFDI , Dealer Network Information System
Location:Bangalore
Bridgestone is one of the largest tyre proceessing and manufacturing industry . This involves projects transitioning to India from onsite .
ENTIRENET–BFDI is an application that enables Bridgestone/Firestone dealers to submit Delivery Receipts on behalf of their commercial and other fleet customers. This application currently runs on legacy systems and this project is aimed at making this system webenabled as well as rewriting some backend functionality.
The initial transition requirment was to prototype the application with 3 onsite resources. After successful completion of the prototype, the team size has been increased to 8 persons with one person at onsite for coordination and balance 7 resources from India.
Number of Resources:8
Environment:JSP, Java, AIX.,DB2, WSAD , Websphere , Legacy Systems ,
Role: As an account manager , I am involved in
ŸUnderstanding the business /resource requirements of the customer.
ŸCusomer Relationship Management , participating in account management calls
ŸTransition Planning and Execution
ŸResource planning , identifying and fulfillment staff to the project
ŸPlanning and Procurement of necessary infrastructure
ŸResponsible for the QMS activities at offshore .
ŸSkills building , risk assessment , mitigation of the project
Aug 2000 Sep 2002
IBM Global Services India Pvt Ltd, Bangalore
Account:Kaiser Permanente , USA, Commercial Customer
System: Clinical Information System ( CIS ) , Boulder ,
Location: Bangalore
CIS is the Clinical Information System developed by IBM for Kaiser Permanente, the largest American Health care company. CIS facilitates delivery of care by automating the major health care processes and services providing central control, knowledge and integrity of the entire patient record. The Clinical Information System(CIS) is already in use by Kaiser for past 8 years in the Colorado state of US. An enhanced version of the same product which will be installed and setup in all the 11 states of US and has been named as National CIS.
Managing a team of 21 resource on different components from GUI, Server, PKI Security system, Medical Objects , Mainframe . . I managed a team of 16 members which is an extended team at Boulder which has about 200 members.
Number of Resources: 21.
Environment: GUI , VC++, AIX , PKI Security server, Sun Box , DB2 on Mainframe ,Stored Procs
Role: As an Account Manager , I was involved in
ŸUnderstanding the business requirements of the customer.
ŸCusomer Relationship Management
ŸTransition Planning and Execution
ŸResource Planning and assigning appropriate persons to the project
ŸPlanning and Procurement of necessary infrastructure
ŸAdditional HW , NW procurement for the project.
ŸResponsible for the QMS activities at offshore
ŸProject Management activities
ŸSkills building , risk assessment of the project
ŸEnsure cohesive development across different regions geographies.
Aug 2000 Sep 2002
IBM Global Services India Pvt Ltd, Bangalore
Account :IBM Global Account (IBM Global AMS Delivery )
System: Software Delivery Solutions , Boulder
Location: Bangalore
Managing a team of 6 resource on 3 sub systems of the main application which is deployed worldwide on the software delivery for IBM worldwide.
Number of Resources: 6.
Environment: Mainframe, Notes , Java 1.2, COBOL, PL1
Role: As an Account Manager , I was involved in
ŸUnderstanding the business requirements of the customer.
ŸCusomer Relationship Management
ŸResponsible for the QMS activities at offshore
ŸSkills building , risk assessment of the project
Account :IBM Global Account (IBM Global AMS Delivery )
System:PSD Notes / Web Support Project , Boulder
Location:Bangalore
This project supports the core business processes (Project management profession certification, Offer approval, PSD Finance website) of the IBM Printing Systems Division. Development and maintenance of various modules of various applications which were done by the IBM Global Services team at IBM,Boulder are transferred to IBM Global Services India.
Number of Resources: 2.
Environment: Notes R 5 , AIX server
Role: As an Account Manager , I was involved in
ŸUnderstanding the business requirements of the customer.
ŸCusomer Relationship Management
ŸResponsible for the QMS activities at offshore
ŸSkills building , risk assessment of the project
Account :IBM Global Account (IBM Global AMS Delivery )
System:AMEX GAD , Boulder
Location: Bangalore
AMEX GAD project includes maintenance, enhancement and support work given to AXP Project Staffing Database, AXP Account Tracking Database and AXP Request Management Database. This project used for automating the resource Deployment process for American Express opportunities.
Number of Resources: 3
Environment: Notes R 5 , Netfinity server
Role: As an Account Manager , I was involved in
ŸUnderstanding the business requirements of the customer.
ŸCusomer Relationship Management
ŸTransition of the project from Boulder to India
ŸResponsible for the QMS activities at offshore
ŸSkills building , risk assessment of the project
System: Slingshot , San Jose
Location: Bangalore
Slingshot esites are customized extranets for large customers that provide order status, product availability, pricing and targeted marketing messages. Customers can do simple transactions themselves, while facetoface reps gain more time to handle larger, more complex transactions.
Number of Resources: 1
Environment: Java , Com, D Com
Role: As an Account Manager , I was involved in
ŸCusomer Relationship Management
ŸProviding necessary resources onsite for the project
ŸSkills building , risk assessment of the project
Account :IBM Global Account (IBM Global AMS Delivery )
System:UHG , Southbury
Location:Bangalore
ESKB is the Employee Services Knowledge Base developed by IBM for United Health Group, the largest American Health and care company. Employee Services provides integrated HR/Benefits Call Center and Transaction solutions to IBM external customers.
Number of Resources: 2
Environment: Java , ASP, Fatwire
Role: As an Account Manager , I was involved in
ŸCusomer Relationship Management
ŸProviding necessary resources onsite for the project
ŸTransition of the project from Southbury to India
ŸSkills building , risk assessment of the project
Jan ’1992 till March 2000
ANZ Information Technology, Bangalore, India
ANZ IT is a multinational software house organization with 100% investment by ANZ Banking Group, Australia. ANZ Bank is a full service commercial and retail Bank with headquarters in Melbourne offers investment, insurance, leasing and trust services.
Hogan Retail Banking System (HOGAN)April 1998 to March 2000
Hogan is a retail banking system for Australia, New Zealand. Involved in the Tasman project i.e. bringing New Zealand applications to Australia.
·Involved in JCL maintenance of the transfer from Newzealand to Australia
·Process improvements in change management's, migration for developers from Librarian to Endeavour
·Customer Information System ( CIS ) module development and managing the development across different sites.
Commercial Banking System (CBS)June 1995 to March 1998
CBS project is customisation, development, implementation of the retail banking package called FINET (developed by FNS, Sydney) and BEAM front end developed by Technical , Abu dhabi.
·Incharge for redesign, development, implementation of the banking front end products called BEAM
·Involved in conversion of the host data base specified in a) to a Unix / ORACLE database
· Implementation support to the business managers.
§Imparting customer training on the applications during implementation at the various customer sites,
§DBA role in performance tuning of ORACLE based applications
§Y2K assessment
Product development – Teller, FTS, OLE , PC BANCfrom Jan 1992 to April 1995
As part of their international activities in the Asia region, front end products were developed.
§Incharge for design, development, implementation of the banking front end products with clientserver approach catering to different type of hosts .
§Designed and implemented a system for capturing the production support calls
§Established process improvements for the delivery , implementation of the products developed.
§Imparting customer training on the applications during implementation at the various customer sites.
Process Improvementsfrom Jan 1993 to April 1994
As part of the selfinitiative to improve SLA and the first level customer / product support, following systems were developed using CLIPPER database.
·Support Call Management System
·SIR Management System
·PVCS Utility system for change management migrations.
Feb ’1990 till December 1991
Congruent Software Private Limited, Chennai
This company involved in software development for overseas clients. I had been assigned to Sydney, Australia on various onsite development.
Roads and Traffic Authority, Sydney – DrivesJan 1991 to October 1991
RTA is a government organisation involved in maintaining the traffic records of all the drivers. My role was in the conversion from Mainframe data base to Fujitsu Unix implementation in ORACLE. Also general purpose C program was written to send out letters to the customers with different printer capabilities. MIS Reports development. System was developed in PRO*C, SQL*FORMS.
Westfield Shopping, Sydney – Budgeting SystemJuly 1990 to Dec 1990
Westfield Shopping is involved in constructing huge shopping complexes and leasing out for various customers. My role is to develop large MIS reports for Rent Forecasting module. I involved with user interaction, meetings , review processes. System was developed in PRO*COBOL, SQL*FORMS.
State Rail Authority, Sydney – Personnel SystemMarch 1990 to June 1990
SRA is a government organisation and my contract was with the EDP department as incharge for developing the personnel system for contractors . This system was an extension of the existing system and developed in Univac 1100 Mapper for 3 months.
October 1978 till Feb 1990
ORG Systems, Bangalore, India
ORG Systems now called ORGDDE was engaged in development of hardware, software based on Intel 8080A, Intel 8086 etc., They were also agents for selling Univac 1100 machines in India till 1988. This company moved onto ORACLE based software development and a tie up with Danish company called DDE was established.
During this entire period , my roles had been in the following prior to getting involved in long term projects:
·Presales support to marketing department covering prototype development and demo
·Estimation of the project and assist in sales to win the project
·Postsales development of application packages on all the commercial applications
·Automatic Documentation Generator for ORACLE FORMS
·Implementation of General Purpose Financial Account System Package in a variety of industries.
·System Software installation, maintenance and support
Some specific long term projects are as follows:
The Printers Mysore Limited , Bangalore Jan 1989 to Feb 1990
The Printers Mysore Limited is large newspaper industry , printing and publishing company of dailies, weeklies and monthly. I was the project leader incharge of developing an integrated system for the company covering the following applications:
Advertisement Scheduling, Billing
Circulation Monitoring, Scheduling, Billing
Financial Accounting System
Inventory Management System
MIS reporting
Systems were developed in ORACLE using SQL*FORMS, SQL*PLUS, PRO*C
Bangalore Telephone Exchange , Bangalorefrom Jan 1988 to Dec 1988
Bangalore Telephones is a Telecom Company who is providing basic telephone facility to various subscribers. I was the Project leader for developing an integrated system covering the following applications:
SLIMSSubscribers Line Information Monitoring System
WIEMSWork Order Issue and Execution Monitoring System
CAFAMSComplaints and Fault analysis Monitoring System
Systems were developed in ORACLE using SQL*FORMS, SQL*PLUS, PRO*C
Hindustan Aeronautics Limited , Bangalorefrom Jan 1986 to Dec 1987
HAL is involved in manufacturing defence aircraft. I was the member of the EDP centre assisting in developing (HURES) Human Resources System database.
Systems were developed in UNIVAC 1100 machine using COBOL 1100 and network database .
Board of Customs, Bombayfrom Jan 1985 to Dec 1985
Board of customs is the government regulatory authority for the imports and exports. I was a member in the development of Imports and Exports system.
Systems were developed in UNIVAC 1100 Mapper database along with COBOL 1100
EDUCATION, TRAINING AND PROFESSIONAL AFFILIATIONS:
1.Undergone Training on Retail Banking called Hogan by CSC, Australia for 3 months
2.A number of technical courses/programs namely, Estimation, Project management, UNIX, Windows, LAN, RDBMS, C, Mainframe Course
3.A number of management training programs namely, Leadership skills, Communication skills
4.Completed Project Management Fundamentals , Managing at IBM courses in IBM