Michael John DeFranco

104 Franklin / (315) 788-6168
Watertown, NY 13601 / (315) 921-3108

Summary of Qualifications:

1  I currently Own and have operated a local computer business for the past 10 years that I will gradually be winding down in the near future in order to pursue other options & endeavors

2  I am detail oriented, thorough, resourceful, self -motivated; an individual who adapts easily to new and changing professional situations.

3  I am an Excellent communicator: Able to convey concepts with clarity to people at all levels and from diverse backgrounds.

4  I am experienced in Web design: familiar with flash, dream weaver, Photoshop, Microsoft Office products, & html in notepad.

5  I have ten years management experience, seven years full and part time experience in Human Service, Youth Administration, & Recreation along with approximately five years experience (temp., volunteer, and contract) with mentally/emotionally disturbed, physically disabled and homeless.

6  I am Knowledgeable and familiar with repairing/servicing/ virus & spy-ware removal & teaching IBM Compatible Computers & programs.

7  I have Five years teaching computer classes at both Community College level and Adult Education for a local Technical School.

Arizona State University / Bachelor of Science 1985
Phoenix College / Associate in Arts 1984
Phoenix College / Associate in Gen. Studies 1983

Iechnical Work Experience:


The COMPUTER DOCTORS (komputerdoktors.com), Watertown, N.Y. & Scottsdale, AZ
OWNER, - Responsibilities include general repair of IBM based computers including repairing and replacing motherboards, hard disk drives, video card, ram, power supplies and all other peripherals in both desktops and laptops. I am also very experienced in assembling new PC systems and software, along with, troubleshooting blue-screen, boot-up, and dos errors. Networking and setup of networks along with assembling, configuring and setting up networking systems,. wire-less routers, switches, modems, and cabling. Most recently, troubleshooting of viruses, mal-ware, foist-ware, spy-ware and other malicious software have been a major priority. I am Fluent in all IBM platform operating systems from DOS 1.0 through the Beta of Windows 8. I also have managed staff, and their repairs, service, customer and employee relations, and trouble shooting and programming of various types of other computer systems. I am also responsible for advertising, marketing, training, public relations and I also 'tutor' individuals on a variety of different programs within the IBM compatible format, both in-group & individual settings.
DeFranco Enterprises ( ADSL Technician/Dispatch/Demo Site)-I assisted & assigned outside technicians with DSL router issues. I personally programed both the Intel 2100 & the Cisco 675 through the CBOS. Setting up networks for individuals, tracing lines through the Central office to the ATM & the ISP to solve problems for both the tech & the end user. Use of multiple databases including but not limited to WFA, & testing tools such as MLT, DSLAM, TURKS & reading & understanding items such as design (Word Doc) & other various tools. A merger between USWEST & QUEST communications ended in a cancellation of this program.
Web page Designer-Design and maintain websites for both http://www.internetannouncements.com/ and http://www.komputerdoktors.com . Programs used range from MS Office-FrontPage, Flash, Page Mill, Dream weaver, Java scripting, Real Producer ( for streaming audio & video presentations ) and straight html / css coding and editing in notepad.

Period of employment: / September 2000- Present

MCI WorldCom, Chandler Az.
Second Level Resource Tech - As a Second Level Resource Tech for the Hewlett-Packard project; I assist customers with their computers and programs when a problem arises. General trouble shooting/repair/ & installation of software & hardware are the main duties. Education of the customer along with quality customer service & public relation skills are utilized to ensure that each customer receives prompt/courteous/& professional service. Follow up calls back to the customer ensures the meeting of these goals & objectives for the parent project.

Period of employment: / December 1998-August 2000


Advanced Technology Products, Watertown, N.Y.
Operations Manager - Responsibilities included management of staff, repairs, service, customer and employee relations, and trouble shooting and programming of various types of computers. I was also responsible for advertising, marketing, training, and public relations.

Period of employment: / June 1992-August 19


Teaching Experience:


Adjunct Instructor, Maricopa Community Colleges, Phoenix & Scottsdale,
I was an adjunct instructor at both Scottsdale & Phoenix Colleges, where I have taught ; Word 2000, Access2000, Excel 2000, PowerPoint 2000, Visual Basic 2000 & other programming classes, internet, and various workshops/training classes.

*Period of employment: / September 2000-October 2002


Adult Education Instructor, Jefferson/Lewis Technical Center, Watertown N. Y.

Classes taught:

Office 95 / 2 classes / 9/97-6/98
Web Design / 1 class / 9/97-6/98
Beg. Internet Workshops / 3 classes / 9/97-6/98
Int. Internet Workshops / 3 classes / 9/97-6/98
Windows 95 / 5 classes / 5/97-6/98
Dos / Windows / 2 classes / 1/97-5/97
Ms Works 3.0 / 1 class / 1/97-5/97
Intro to PC's / 6 classes / 8/96-5/97
Dos / 3 class / 8/96-6/97


Adjunct Instructor, Mater Dei College, Ogdensburg, N.Y.

Classes taught:

Word Perfect 6 / 1 class / 3/97-4/97


Adjunct Instructor, Jefferson Community College, Watertown, N.Y.

Classes taught:

Intro to PC's / 5 classes / 8/94-12/95
Dos / 3 class / 8/93-6/94

HUMAN SERVICE EXPERIENCE:

YOUTH ADVOCATE PROGRAM, Watertown, N.Y
Youth Advocate
My responsibilities are to act as mentor, teacher, big brother, and sometimes “probation officer”. Individual and group activities are planned and initiated to achieve goals and objectives for each youth. Educational and recreation field trips are an integral part of establishing and maintain strong ties and relationships between advocate, youth, and family. Maintain daily and weekly case notes and evaluations and provide pertinent observations and assessment of youth to all relevant parties involved in youth’s treatment program.

Period of employment: / June 2015-October 2015

CATHOLIC CHARITIES, Watertown, N.Y
YOUTH WORKER (CASE WORKER)
My responsibilities included but were not limited to: Crisis Intervention and Mediation in which I. Provided services and needs assessments along with face to face crisis intervention as needed for adolescents and their families. Coordinated short-term emergency care (volunteer foster homes) for adolescents as needed. Arranged and provided employment and Educational services as needed and required. Case Management in which I maintained a case-load of adolescents and families in need of Runaway program services. I provided follow-up services for at least three months, and coordinated recommendations for other services along with maintaining detailed case records. Volunteer Coordinator in which I organized and managed recruitment, support and recognition activities for program volunteers. Developed, coordinated and implemented volunteer training events. Community Outreach and Program Marketing in which I utilized Public speaking to adolescents, parents, community resources and service agencies to provide: education regarding issues facing adolescents, reasons why youth runaway. Established contact and maintained effective collaborative working relationships with community agencies and individuals such as DSS, CPS, ASAC, PINS (JEFFERSON COUNTY PROBATION) along with other local agencies.

Period of employment: / November 1994-October 1995

George Jr. Republic, Freeville, N.Y
Awake Overnight Residential Counselor
My responsibilities were to know the whereabouts of children assigned to the cottage at all times. Conducted bed checks and facility through out the night. Provided input to treatment team meetings for the planning of each child's treatment goal(s) and techniques. Helped implement individual treatment plans with each child. Helped children develop trusting relationships by actively engaging in activities with them and by expression of caring through role modeling, life space interviews, and constructive discipline. Provided support to children in crises through the use of therapeutic crisis intervention.Supervised and assisted children in the performance of house jobs.Provided pertinent observations and assessment of children to the unit/cottage meeting. Transported children to off campus appointments and for travel home as assigned.

Period of employment: / November 1991-June 1992

YOUTH and RECREATION ADMINISTRATION:

Boys & Girls Club, Fullerton, Ca.

PROGRAM DIRECTOR / ASSISTANT EXECUTIVE DIRECTOR

I oversaw staffing, including recruiting, selecting, training, supervising, and evaluation of both paid and volunteer staff of Boys & Girls. Directed and participated in public relations and fundraising activities. Provided professional leadership to the Board of Directors by motivating board, including identification, recruitment, training and involvement of members Assisted in managing club site financial resources in accordance with established budget. I coordinated efforts with staff and volunteers on special events in an effort to carry out programs in all departments. Trained, reviewed and measured the performance of program department heads. Conducted and regularly scheduled staff meetings. I scheduled members of our program staff to visit local schools on a routine basis to promote and recruit volunteers. Created a monthly narrative of highlights and challenges and reviewed program materials going to the public and provided updates to the Executive Director. I Developed Specialty Programs such as a “Traveling Circus” in an effort to utilize members to TEACH other Clubs a variety of items.

Period of employment: / December 1985-December 1986

Wesley Community Center, Phoenix, AZ.
ASSISTANT RECREATION COORDINATOR
Duties included supervising and training paid and unpaid staff including court assigned community service workers. Coordinating, planning, and implementing programs, fund raisers, and other activities. Collection of fees, evaluating programs and staff were paramount to this position. Developing various leagues, groups, and paths to citizenship. Trained umpires and referees in attempt to build a life goal for both the center and youths involved and coordinated this with AZ Umpires Assoc. so that youth could have paying jobs upon completion of program. Emotionally impaired, homeless youth, and non-citizens were also a prime focus in all programs in an effort to integrate them into the community.

Period of employment: / December 1983-December 1985

Phoenix College, Phoenix, AZ.
RECREATION SUPERVISOR / VOLUNTEER COORDINATOR
Primary duties were supervising, training, and evaluating volunteer and paid staff for recreational activities at a Phoenix College. I was generally responsible for no less than 40 work study and volunteers at any one time which included CETA / JTPA, VISTA / ACTION, coaches, refs, trainers, score keepers, along with utilizing physical and non-physical workers. I was also a substitute teacher for all P.E. Classes, including Atypical classes for emotionally and physically handicapped, Track Meet Coordinator for Special Olympics, gym supervisor, and trainer for AZ Outlaws and AZ Wranglers based at the College.

Period of employment: / December 1980-December 1983