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Title / Develop a disaster recovery plan for a residential property management company
Level / 5 / Credits / 8
Purpose / This assessment standard is for people who intend to operate as a residential property manager in the real estate industry.
People credited with this assessment standard are able to:
–explain the impact of past disasters on the residential property market in New Zealand;
–develop a crisis plan for use by a residential property management company in a disaster; and
–develop a business continuity plan for a residential property management company.
Classification / Real Estate > Residential and Commercial Property Management
Available grade / Achieved
Guidance information
1Reference
New Zealand Ministry of Civil Defence and Emergency Management,Get ReadyGet Thru is available from
2Legislation
Health and Safety at Work Act 2015;
Privacy Act 1993;
Residential Tenancies Act 1986;
Residential Tenancies Amendment Act 2010;
and all subsequent amendments and replacements.
3Assessment
Assessment against practical aspects in this assessment standard must be based on the following criteria: evidence derived from a real or a simulated workplace situation, provided the simulation reflects industry requirements and requires performance that replicates a real working environment.
Outcomes and performance criteria
Outcome 1
Explain the impact of past disasters on the residential property market in New Zealand.
Rangepast disasters include – earthquake, tsunami, volcanic eruption, flood, hazardous material spill, fire.
Performance criteria
1.1The impact of past disasters on the residential property market in New Zealand is explained with reference to the ability to sell, buy, and rent residential property.
Rangeexplanation of impact of two past disasters is required.
Outcome 2
Develop a crisis plan for use by a residential property management company in a disaster.
Performance criteria
2.1Plan contains procedures to be applied in disasters and emergencies in accordance with requirements of the Health and Safety at Work Act 2015, and Ministry of Civil Defence and Emergency Management.
Rangeplan content – risk assessment checklist, emergency roles, emergency evacuation scheme, first aid, lifts, phones, IT systems, damage to buildings, employee and management phone lists, power, water, sewage.
2.2Plan is explained to all company employees in terms of roles in accordance with requirements of the Health and Safety at Work Act 2015and Ministry of Civil Defence and Emergency Management.
Outcome 3
Develop a business continuity plan for a residential property management company.
Performance criteria
3.1Plan contains procedures for minimising risk to the company in the event of natural or manmade disasters.
Rangeplan content – key people to keep business running, client list, rental roll, tenant list, services provided to clients and customers, minimum number of staff required to keep business running, cash flow, payroll, rent collection, data systems, company financial records.
3.2Plan includes strategy for contacting business clients and customers in accordance with company procedures and the Privacy Act 1993.
3.3Plan includes proposal for continuation of business from another location in accordance with company policy.
3.4Plan identifies obligations to landlords and tenants in accordance with the Residential Tenancies Act 1986.
Planned review date / 31 December 2020Status information and last date for assessment for superseded versions
Process / Version / Date / Last Date for AssessmentRegistration / 1 / 18 August 2011 / 31 December 2013
Rollover and Revision / 2 / 19 July 2012 / N/A
Rollover and Revision / 3 / 17 August 2017 / N/A
Consent and Moderation Requirements (CMR) reference / 0003
This CMR can be accessed at
Comments on this unit standard
Please contact The Skills Organisation you wish to suggest changes to the content of this unit standard.
The Skills OrganisationSSB Code 100401 / New Zealand Qualifications Authority 2018