REACTION (PTY) LTD
STANDARD OPERATING
PROCEDURE MANUAL
DQS ISO 9103-2000 / COMPILED:
REACTION CONFERENCE / PAGE NO. / 1 OF 2
PROCEDURE NO / SR/SOP/115
REVISION NO. / 0
APPROVED BY:
MANAGING DIRECTOR / INITITAL DATE / JULY 2011
EFFECTIVE DATE / JULY 2011
REVIEW DATE
VERSION ONE / AUGUST 2012
COMPANY POLICY – STALLION SECURITY (PTY) LTD
DEPARTMENT – OPERATIONS
MOBILE PHONE

OBJECTIVE:

  • To ensure that all the areas that have radio communication problems are issued with back up communication to enable direct and effective communication between the clients, the patrolling officers and the Control Room.

DEFINITION:

  • To ensure there is always a working mobile phone to vehicles designated.

POLICY:

  • All vehicles that have radio communication problems .have working mobile phones

PROCEDURE:

  1. At beginning of every shift the REACTION OFFICER must ensure that the cell phone and the charger are both working and report to the Command Centre.
  2. Should there be any faults or damages the REACTION OFFICER is to complete a statement form and report it to the Command Centre and the Field Manager on duty immediately.
  3. The cellular phone must be kept on at all times and in the REACTION OFFICER’s possession whilst on duty.
  4. The REACTION OFFICER must answer all calls professionally e.g. Stallion Reaction John speaking how may I assist you.
  5. The REACTION OFFICER must notify the Command Centre of all calls received, before attending.
  6. The REACTION OFFICER is to record all calls received in the Daily Activity Sheet with reference of the contact person.
  7. The REACTION OFFICER shall not leave the cell phone charger lying on the floor or plugged into the cigarette lighter if not in use.
  8. No Reaction Officer is allowed to fix or try to fix a cell phone or charger that is not functional.
  9. The phone can only be charged in the vehicle, unless authorized by the Field/Area Manager.
  10. The REACTION OFFICER is responsible for charging and cleaning the cell phone whilst on duty.
  1. The FIELD MANAGER must ensure that all cell phones are well maintained and working at all times.
  2. Should there be any faults or damages reported, the FIELD MANAGER must investigate and report to the Area Manager immediately and complete the necessary paperwork e.g. loan form, statement form, warning or Notice of Disciplinary Hearing.
  3. The FIELD MANAGER must ensure that cell phones are not swapped around or repaired without approval.
  4. FIELD MANAGER must ensure that all vehicles identified to have mobile have mobile phones at the beginning of every shift.
  5. The Area Manager must ensure that all areas identified in having mobile phoneshave mobile phones and are operational at all times.
  6. Should there be any loss or damages the Area Manager is to inform the client in charge in that particular area, immediately and charge the relevant Officer.
  7. The Area Manager must ensure that the same cell phone numbers remain in the same areas at all times.
  8. The Area Manager must report any lost or damaged equipment to the Operations Manager immediately.