Business Impact Analysis Checklist
The ExcellentUniversity Business Impact Analysis Form
(For Administrative Departments and the Administrative Support functions and staff within Schools and the Deans’ Offices)
The purpose of the Business Impact Analysis (BIA) is to determine the criticality to the University of a given business process (e.g., student billing, accounts payable, admissions, grades and transcripts, HR functions, etc.) and the losses and/or risks which may be incurred if this process were not available for a given period of time. This questionnaire is designed to collect the information necessary to support the development of alternative processing strategies and solutions.
Respondent Information: Please complete one questionnaire for each business process performed by your department. Please note that all questions should be answered if applicable. Wherever possible, please provide additional information to qualify and clarify your answers. Please use the comments fields if the question seems to apply but the choices of answers seem not to. If a question is genuinely not applicable, that should be noted.
1. Process Name: ______
2. Participant Name/Title: ______
3. University Process Description:
______
______
______
______
______
4. List all ITS systems, applications or services which are critical to the performance of this function.
System or Application Name:______
System or Application Name: ______
System or Application Name: ______
5. How long can thisUniversity Process continue to function without its usual I/S support? Assume that loss of I/S support occurs during your busiest or peak period. Please check one only.
Less than 1 day ______Up to 2 weeks ______
Up to 2 days ______Up to 1 month ______
Up to 4 days ______Up to 3 months ______
Up to 1 week ______3 months or longer ______
Comments:
______
______
______
6. What was the longest timethisUniversity Process was unable to function due to the loss or interruption of its usual I/S support in the last 5 years?
Less than 1 day ______Up to 1 week ______
Up to 2 days ______Up to 2 weeks ______
Up to 4 days ______Up to 1 month ______
1 month or longer ______
Comments:
______
______
7. How frequently is thisUniversity Process performed?
Hourly daily weekly monthly annually other (explain)
Comments:
______
______
______
8. Indicate the peak and/or critical time of year and/or day of the week, if any, for this University Process.
______January_____Monday______End of Week
______February_____Tuesday ______End of Month
______March _____Wednesday______End of Quarter
______April_____Thursday______End of Fiscal Year
______May_____Friday ______End of Calendar Year
______June_____Saturday ______Other (please specify)
______July _____Sunday
______August
______September
______October
______November
______December
Please explain why:
______
______
______
______
______
9. Interaction with / Dependency on Other systems, applications or processes:
______
______
______
10. Future System Changes:
(Are there any major system changes scheduled and if so how will they affect the business function/process?)
______
______
______
Respondent Information: The following questions attempt to measure and categorize the impact on your department and the University as a whole from and interruption to or the unavailability of this University business function. This is not an exact science, and you are not requested to do extensive cost analyses, for example. Use your judgment and knowledge to provide informed estimates.
11. Tangible (monetary) Impact:
Y/N Impact: High (H), Medium (M), Low (L)
_____ Increased Costs/Expenses ______
_____ Reduced Income (all sources)______
_____ Regulatory Penalties or fees______
Please give your best estimate of the actual cost to the University if this Business Process could not be provided?
______Less than $1,000 ______Between $100,000 to $499,999
______Between $1,000 to $9,000 ______Between $500,000 to $9,999,999
______Between $10,000 to $99,000 ______$1,000,000 or more
Please circle one: Per Day of outage Per Week of outage Per Month of outage
Comments:
______
______
______
12. Intangible Impact:
Y/N Priority: High (H), Medium (M), Low (L)
_____ Damage to University Reputation______
_____ Reduction in Service / Customer dissatisfaction______
_____ Loss of Student Trust/Confidence ______
_____ Loss of Competitive Edge in Recruiting, Grants, etc______
_____ Threat to Student/Employee/Public Health & Safety ______
_____ Regulatory/Statutory penalties, citations______
Comments:
______
______
______
13. Using the following labels, indicate the relative impact of the loss of this process for each of the time frame slots below. Assume the outage is continuous and occurs during a time of peak business activity.
- CATASTROPHIC Out of business and/or endanger public safety
- SIGNIFICANT Major impact on the long term financial status of the University, and/or major disruption of educational or research activities, and/or endanger public safety
- MODERATE Major impact on the short-term financial status of the University, and/or temporary disruption of educational or research activities
- MINOR No impact to the financial status of the University, no significant disruption of educational or research activities.
After:
- 1 Hour ______
- 8 Hours ______
- 48 Hours ______
- 72 Hours ______
- 1 Week ______
- 1 Month ______
Comments:
______
Information Processing
Respondent Information: The following questions refer to use of IT systems for this University function in your department or unit, not the University as a whole.
E.g., how many people in your office use Banner, not how many Banner users are there in the University
14. System or application and number of local Users
______# of users ______
______# of users ______
______# of users ______
Comments:
______
15. Major Input Documents (essential to this function)
15a. (If not internally generated, indicate how and from where they come to you.)
______
______
______
16. Major Output Documents/Reports (essential to this function)
16a. (If not for internal use, indicate where or to whom you send them.)
______
______
______
______
17. Type of IT System use:On-Line Inquiry______On-Line Update ______
Data entry for batch update ____ Other ______
Comments:
______
18. Frequency of IT System use: Daily (# hrs) ______Weekly (# hrs) ______
Other (explain) ______
Comments:
______
19. Location of IT System use:Office desktops ______Mobile laptops ______
Remote: Web (Public Terminals, other) ______Home (GoToMyPC) ______
Comments:
______
USER DEPARTMENT COPING STRATEGIES
19. ALTERNATE PROCESSING CAPABILITY (to prevent/reduce impact):
A. Are there any documented manual procedures that could be used without I/S support:
B. When were the manual procedures last tested or used?
C. Additional Supplies Required: (tables, office supplies, desks, chairs,)
Cost:______
D. Additional Hardware Required: (Workstations, Check Signers, Modems, Terminals)
Cost:______
E. Additional Personnel Requirements: (office workers, runners, security personnel)
Cost:______
F. At what percentage level would Production drop, When Utilizing Alternate Processing Mode:
% drop =____
G. What is the Maximum Length of Time which this Alternate Process Could be Performed:
20. Additional Comments:
______
______
______
______
______
______
______
______
______
______
______
______
______
______
Interviewer:
______Date: ______