Prescription Clerk

JOB DESCRIPTION

PENRYN SURGERY

PRESCRIPTION CLERK

Title: Prescription Clerk

Reports to: Reception Manager

Responsible to: Practice Manager

Job Summary:

To provide an accurate, timely and qualitative process for processing prescription requests for the registered patients.

Job Responsibilities

Prescription clerk role:

·  Strict adherence to patient confidentiality at all times.

·  To answer the telephone promptly and politely.

·  To generate repeat prescription requests on the surgery computer system via telephone requests from patients

·  To generate repeat prescription requests on the computer from letter. Email, Fax or repeat prescription form

·  To generate repeat prescription requests on the surgery computer system via on-line requests

·  To generate patient requests for prescription items not on their list by sending a task to the Doctor

·  To ensure correct protocols are followed regarding ordering and tracking of controlled drug requests.

·  To remove printed prescriptions from printer and assign to relevant GP pigeonhole

·  To ensure prescriptions are given to GPs by 11am for signing.

·  To sort and file prescriptions ready for collection when returned to reception.

·  To cover reception duties for the lunch period or as required.

·  To be an active and supportive member of the reception and admin team.

·  Ability to follow instructions accurately.

·  To have a positive attitude and approach towards problem solving.

Requirements:

·  Keyboard skills

·  Previous experience of general practice or pharmacy desirable

·  High levels of literacy and numeracy.

·  Able to work in an accurate and efficient manner

·  To accept and be bound by all policies and protocols regarding the necessary running and administration of the practice, especially those concerned with patient confidentiality and welfare.

Health & Safety

The post-holder will assist in promoting and maintaining their own and others’ health, safety and security as defined in the practice Health & Safety Policy, to include:

·  Using personal security systems within the workplace according to practice guidelines

·  Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks

·  Making effective use of training to update knowledge and skills

·  Adhere to all aspects of the Health & Safety at Work Act and Control of Substances Hazardous to Health (COSHH) regulations, ensuring good hygiene, cleanliness and a safe environment in the dispensary.

·  Reporting potential risks identified.

·  Maintain the integrity and security of the dispensary by admitting only authorised personnel and ensuring that all medications are stored as appropriate.

Communication

The post-holder should recognize the importance of effective communication within the team and will strive to:

·  Communicate effectively with other team members

·  Communicate effectively with patients and carers

·  Recognise people’s needs for alternative methods of communication and respond accordingly.

Confidentiality

·  In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

·  In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential

·  Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Equality and Diversity

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

·  Acting in a way that recognises the importance of people’s rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation

·  Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

·  Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

·  Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development

·  Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality

The post-holder will strive to maintain quality within the practice, and will:

·  Alert other team members to issues of quality and risk

·  Assess own performance and take accountability for own actions, either directly or under supervision

·  Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team’s performance

·  Work effectively with individuals in other agencies to meet patients needs

·  Effectively manage own time, workload and resources.

Contribution to the Implementation of Services:

The post-holder will:

·  Apply practice policies, standards and guidance

·  Discuss with other members of the team how the policies, standards and guidelines will affect own work

·  Participate in audit where appropriate.

This job description is not exhaustive and covers the key duties and responsibilities of the role only.