What Do You Really Need to Know? the Role of 9-1-1 Authorities in GIS Data Management

Oct 4-7, 2015 - Austin, TX -DoubleTree Austin Session Description Details as of 07.31.2015

What Do You Really Need to Know? The Role of 9-1-1 Authorities in GIS Data Management

Monday, October 5 | 10:00 AM – 12:00 PM | ROOM TBD

Hosted by Marc Berryman, ENP, with Panel Members: Richard Kelly, Kathy Liljequist, John Brosowsky, Cheryl Benjamin, Rachel Bello

Brief Description:

Spatial data is used in NG9-1-1 for civic location validation, call routing, and other related functions. Additionally, PSAPs and emergency responders utilize it for call handling, dispatch, situational awareness, and response routing. This session outlines best practices and the latest NENA documents pertaining to the role of 9-1-1 authorities in the management of GIS data.

Primary Questions:

What key Functional Elements must everyone know about and what documents support them?
What exactly are the different layers of GIS data used for in NG9-1-1, by functional element?
NG9-1-1 data vs E9-1-1 data as used today vs. tomorrow?

Deliverables:

A comprehensive, but simplified, NENA diagram of an NG environment with all relevant functional elements tied to supporting documentation. (for items covered in session)
A ‘recipe’ listing of functional elements and what NENA documents support/outline their functionality and use in NG9-1-1.
Acronym definition listing

Target Audience:

All operational and technical persons

Know Before You Go:

Acronym list for NG9-1-1

What to Expect With Text

Monday, October 5 | 10:00 AM – 12:00 PM | ROOM TBD

Facilitated by Wendi Lively ENP, April Heinze ENP, Sherri Powell ENP

Brief Description:

This session allows attendees to share their experiences, questions, and concerns related to the operational impacts of SMS text-to-9-1-1 and MMS text-to-9-1-1. Participants will discuss SOPs and performance measure considerations and forecast what’s coming next, such as OTT, transfers, and more.

Primary Questions:

What are your concerns related to the operational impacts of text-to-9-1-1?
What are your questions related to deployment and the operational impacts of text-to-9-1-1?

Deliverables:

Information from this session will be utilized to update the Interim SMS Text-to-9-1-1 Operational Experiences document.

Target Audience:

PSAP Managers
9-1-1 Authorities
9-1-1 Telecommunicators

Know Before You Go:

N/A

How to Cover Your Attributes

Monday, October 5 | 01:30 PM – 03:45PM | ROOM TBD

Facilitated by Rachel Bello, Marc Berryman ENP, John Brosowsky and Diana Gijselaers

Brief Description:

This session provides attendees with insight into how GIS data should be created, provisioned, utilized, and maintained in NG9-1-1 systems. Special emphasis will be placed on understanding attribute and spatial functionality, as well as NENA’s short- and long-term goals in developing and providing GIS data maintenance best practices.

Primary Questions:

Where does the GIS Data Model stand now and how does it support the functionality in i3 (specifically)?
What does ECRF/LVF provisioning require (specifically), how is it tied to the GIS Data Model and how is data utilized in it?
What is the status of the GIS Data Maintenance working group and what are its goals (long term vs short term)?

Deliverables:

Understanding minimum GIS data requirements (aka: what do you HAVE to do)Understanding the NENA NG9-1-1 GIS Data Model
Understanding GIS management and maintenance

Target Audience:

All operational and technical persons

Know Before You Go:

Basic GIS knowledge
Acronym list for NG9-1-1
Attend “What Do You Really Need to Know? The Role of 9-1-1 Authorities in GIS Data Management”

9-1-1 Call Processing

Monday, October 5 | 01:30 PM – 03:45PM | ROOM TBD

Facilitated by Lisa Dodson ENP and Steve O’Conor ENP

Brief Description:

Attendees will participate in the continuing work on a NENA standard related to 9-1-1 call processing. Discussion will highlight the existing documents that form the basis of this effort, provide an update on progress, and solicit input on related issues, such as the minimum set of metrics required for reporting purposes.

Primary Questions:

What differences exist for a 9-1-1 call answering protocol between the three principle standard setting organizations?
From the existing NENA standard documents, what recommendations are obsolete or are in need of revision?
What “new” additions need to be considered for a comprehensive call processing standard document?

Deliverables:

Defining the different metrics between call setup to call dispatch
List of sections identified from the four (4) existing documents that are obsolete or to be revised
List of new topics to add to new call processing document

Target Audience:

All operational and technical persons

Know Before You Go:

56-001 Guidelines For Minimum Response to Wireless 9-1-1 Calls
56-005 Call Answering Standard/Model Recommendation
56-006 Emergency Call Processing Protocol Standard
56-501 Silent or Hang-up 9-1-1 Calls for Service Information Document

Correcting the Gap: The Discrepancies of GIS Data Management

Monday, October 5 | 04:00PM – 05:00 PM | ROOM TBD

Facilitated by Rachel Bello, John Brosowsky, Kathy Liljequist, Brian Rosen

Brief Description:

This session focuses on the reporting of spatial data quality and integrity, provides a walkthrough of spatial data discrepancy issues, and overviews the provisioning data to the NG9-1-1 functional elements. Attendees will gain a knowledge of the roles, responsibilities, and impacts this data will have on 9-1-1 authorities.

Primary Questions:

What discrepancies do I as a 9-1-1 Authority have to worry about?
Discrepancy resolution, where does what come from in the system?
What is the Gap / Overlap tolerance and how much do I have to work with my neighbors?

Deliverables:

Example discrepancy report (be careful what you ask for)
Process workflow diagram – (watch your steps)
Real world scenario (truth is stranger than fiction)

Target Audience:

All operational and technical persons

Know Before You Go:

Acronym list for NG9-1-1
Attend “What Do You Really Need to Know? The Role of 9-1-1 Authorities in GIS Data Management”

NG9-1-1 Communication Tools for Individuals With Disabilities

Monday, October 5 | 04:00 PM – 05:00 PM | ROOM TBD

Facilitated by Joshua Howell

Brief Description:

This session provides attendees an overview of the communication tools within the NG9-1-1 system that can be used by callers with disabilities. This includes video, text, and voice in traditional and multimedia methodologies and conferencing features that facilitate third-party calling.

Primary Questions:

What changes should be made to make the document more user friendly?
Have any communications modalities and network systems been overlooked?
Is maintaining this document as technologies change of value to PSAPs and vendors?

Deliverables:

Attendees will provide needed input on which technologies should remain listed in the document
Overview of communications modalities in use and communications infrastructure used
The chart will be used as a guide for 9-1-1 telecommunicators and personnel, engineers, and others

Target Audience:

All operational and technical persons

Know Before You Go:

Communication Modalities draft to review

Building Blocks for the NG9-1-1 PSAP (previously NG9-1-1 PSAP Standards)

Tuesday, October 6 | 08:30 AM – 10:30 AM | ROOM TBD

Facilitated by Michael Smith and Rick Blackwell, ENP

Brief Description:

Participants will review and discuss the current status of NG9-1-1 technical and operations standards. They will also examine how 9-1-1 authorities and PSAPs can implement these standards while engaged in the transition to NG91-1. Participants will also be encouraged to identify potential and emerging standards and requirements related to this topic.

Primary Questions:

What changes for the PSAP in NG9-1-1?
What stays substantially the same?
How will the changes impact operations?

Deliverables:

A solid understanding of NG9-1-1 PSAP capabilities
A discussion of possible migration paths from here to there
A discussion of how operations are likely to change throughout the migration

Target Audience:

All operational and technical persons

Know Before You Go:

NENA/APCO-REQ-001.1-201X, Next Generation 9-1-1 Public Safety Answering Point Requirements

Developing Request for Proposal Resources

Tuesday, October 6 | 08:30 AM – 10:30 AM | ROOM TBD

Facilitated by Lisa Henderson ENP

Brief Description:

This interactive discussion focuses on the continuing effort to create a NENA information document that assists PSAPs and 9-1-1 authorities in RFP development. The document content will focus on the central NG9-1-1 core services system and PSAP equipment and software, whether localized or hosted. The goal is to create a document that meets the long-term 9-1-1 service and equipment needs of PSAPs and 9-1-1 authorities by providing guidance on crucial RFP elements such as planning, research, issuance, evaluation, and vendor services.

Primary Questions:

Does the current INF draft provide enough data to create an RFP?
Does the current INF draft cover all the NG9-1-1 pieces?
Does the current INF draft have any glaring omissions?

Deliverables:

Attendee review of document with captured comments
Action owners to address any findings
Updated INF for post-NDC WG Conference Call

Target Audience:

All operational and technical persons

Know Before You Go:

Review Working GroupCharter

Upcoming Enhancements in Wireless Location Accuracy

Tuesday, October 6 | 10:45 AM – 12:00PM | ROOM TBD

Facilitated by Roger Hixson ENP, Roger Marshall and Bob Sherry ENP

Brief Description:

This session covers the problems with existing wireless location technologies while being used indoors, and gives an overview of some of the approaches being considered for providing good indoor location for wireless calling, how to deliver it to the PSAP, and how public safety can report on its effectiveness. NENA work on location issues for non-mobile services using wireless connectivity will also be reviewed.

Primary Questions:

What is a dispatchable address and how will it be obtained and displayed?
What is heightened location and how will it be obtained and displayed?
What are the different technologies & techniques that provide these new kinds of location information, and how will they work in conjunction with existing E9-1-1?
How will the FCC goals, testing, and reporting work – what will the PSAP see?

Deliverables:

Feedback from attendees

Target Audience:

Public Safety professionals, technologists, service providers

Know Before You Go:

N/A

Fundamentals of Network Design

Tuesday, October 6 | 10:45 AM – 12:00 PM | ROOM TBD

Facilitated by Jim Lockard, ENP and Joel McCamley, ENP

Brief Description:

A critical part of any Next Generation 9-1-1 implementation is designing the transport network infrastructure. This overview session will highlight what steps can be taken today to ensure that your ESInet will be able to meet the requirements to support the i3 core services. Through a discussion focused on the newly revised ESInet design document, attendees will gain critical insight into this essential component of NG9-1-1.

Primary Questions:

What are the common methods for establishing an ESInet?
Aren’t ESInets all the same? What more should I consider beyond just having an IP network?
How can I ensure that my ESInet will be able to meet i3 services and align with NENA STA010?

Deliverables:

Attendees will recognize key functions, services and solutions that need to be considered during ESInet planning and implementation to support migration into NG911
Attendees will be introduced to all of the potential service areas in the NG9-1-1 ecosystem that an ESInet impacts
Attendees will be exposed to the new additions to the document and be encouraged to work with the ESIND work group as we continue to modify supporting materials.

Target Audience:

All operational and technical persons

Know Before You Go:

08-506 - Emergency Services IP Network Design Information Document

Sharing Incident Information Using the Emergency Incident Data Document (previously How to use the EIDD (operational guidance)

Tuesday, October 6 | 01:30 PM – 03:00 PM | ROOM TBD

Facilitated by Michael Smith and Rick Blackwell, ENP

Brief Description:

This session discusses potential operational impacts of using EIDDs, as well as the status of EIDD development and a basic overview of how the EIDD serves as a container for standardized sharing of Incident information.

Primary Questions:

What is an EIDD, and what is it used for?
How is the EIDD used within an Agency?
How is the EIDD used between Agencies and other external entities?

Deliverables:

A solid understanding of what an EIDD is, and what it’s used for.
How EIDDs will be used internally
How EIDDs will be used externally

Target Audience:

All operational and technical persons

Know Before You Go:

APCO NENA NG9-1-1 Emergency Incident Data Document (EIDD)

A Manager’s Guide to ADA Title II

Tuesday, October 6 | 03:15 PM – 05:00 PM | ROOM TBD

Facilitated by Richard Ray and Donna Platt

Brief Description:

The Americans with Disabilities Act (ADA) requires public entities to provide communication services for callers using telecommunications system other than telephone based TTY. Attendees will review, discuss, and assist with updating the current document in accordance with a federal mandate to ensure the document reflects technological changes.

Primary Questions:

Is this Managers Guide all-inclusive of the technologies that we currently use in PSAPs and does it embrace change for the future?
Are PSAPs responding to federal regulations in a timely fashion and making the necessary upgrades with training and technology?
Are the PSAPs working in tandem with area covered groups (deaf, deaf-blind,HOH etc.) to ensure that their policies, equipment, training, and upgrades meet the immediate need of the community?
How can we best incorporate changes to documents without the delay and red tape to make sure that PSAPs are given guidelines on a consistent basis and provide feedback when necessary?

Deliverables:

Make sure this document is completed and passed up the chain with minimum delay
Make sure the document includes all technologies and get input from operations and technical participants there
Identify based on the DOJ’s interpretation what is needed to produce a guide that is the manual for Title II and ensures compliance within the PSAPs.

Target Audience:

All operational and technical persons

Know Before You Go:

NENA 52-002, Managers Guide to the ADA Title II: Direct Access
SMS Text to 9-1-1 Resources for PSAPs
ADA Title II Regulations, Part 35

Monitoring & Managing NG9-1-1 Systems and Services

Tuesday, October 6 | 03:15 PM – 05:00 PM | ROOM TBD

Facilitated by Michael Smith and Rick Blackwell, ENP

Brief Description:

Agency and 9-1-1 authority personnel will provide input and insight into the development of a NENA document that provides guidance on monitoring and managing NG9-1-1 infrastructure, applications, and vendors.

Primary Questions:

How do you monitor and manage your NG9-1-1 systems?
What should you know about the supporting NG9-1-1 systems managed by others?
How does this impact your operations, procurement process, and contract negotiations?

Deliverables:

A solid understanding of how monitoring NG9-1-1 is different, and how it is the same as monitoring today’s Public Safety infrastructure
Who the stakeholders are, and how they are interdependent
How you should consider system monitoring and management in all phases of your transition to NG9-1-1

Target Audience:

All operational and technical persons

Know Before You Go:

N/A

Building a 9-1-1 Authority Guide to NG9-1-1

Tuesday, October 6 | 03:15 PM – 05:00 PM | ROOM TBD

Facilitated by Sherri Griffith-Powell ENP, Sonya Clauson ENP and Sandy Beitel

Brief Description:

This session focuses on creating a guide to NG9-1-1 that can be utilized by 9-1-1 authorities and PSAP managers. This document will assist in making the related NENA documents, such as the i3 standard, more understandable and user-friendly for operations-focused personnel.

Primary Questions:

What are the benefits of NG9-1-1?
What are the implementation challenges of NG9-1-1?
What are the building blocks of NG9-1-1?

Deliverables:

Information from this session will be incorporated into the draft NG9-1-1 Guide.
Guide will help build a baseline level of knowledge for the audience

Target Audience:

All operational and technical persons

Know Before You Go:

N/A

Performance Measures & Metrics in a NG9-1-1 World

Wednesday, October 7 | 08:30 AM – 11:15 AM | ROOM TBD

Facilitated by Lisa Dodson ENP, Steve O’Conor ENP, Michael Smith and Rick Blackwell ENP

Brief Description:

With the ever-evolving use of metrics monitoring capabilities in NG9-1-1, the increasing need for data reporting and performance measurement in the PSAP, and continuing concerns about topics such as call processing and response times, there is a significant need to review how these factors can be managed and supported by NENA documents and standards. Join in this special double-session as attendees begin the development of a roadmap for how metrics and performance measurements can best be supported in the NG9-1-1 environment.

Primary Questions:

Why standardize call processing metrics?
Are there any existing standards on these metrics?
Are there commonly accepted terms and definitions for these in today’s call center industries?

Deliverables:

An understanding of call processing metrics that are important in NG9-1-1, and the benefits of standardizing those
A discussion of legal and administrative reporting requirements
An understanding of NENA’s work on this topic, and how it will impact your operations and procurement processes

Target Audience:

All operational and technical persons

Know Before You Go:

N/A

NG9-1-1 Operational Impacts for 9-1-1 Authorities

Wednesday, October 7 | 08:30 AM – 09:45 AM | ROOM TBD

Facilitated by Marc Berryman ENP, Wendi Lively ENP and April Heinze ENP

Brief Description:

NG9-1-1 Operational Impacts for 9-1-1 Authorities
NG9-1-1 brings new IT challenges to 9-1-1 authorities. What do you need to know, understand, and plan for in NG9-1-1 that isn’t necessarily a concern in an E9-1-1 world? Those looking to make the transition will have an opportunity to ask questions and share their concerns with early adopters who can share their experiences.

Primary Questions:

What do 9-1-1 Authorities need to know that does not already apply in the current E9-1-1 environment?
How do 9-1-1 Authorities understand and plan for NG9-1-1?
What experiences can early adopters provide; where are the pitfalls?
What are the IT challenges and how do we resolve them?

How do you build alliances within shared services solutions?

Deliverables: