Users Views of the Allergy Immunology Clinic

Users views of the Allergy Immunology Clinic

UniversityHospital of North Durham

Report prepared for Dr Lilic

Report prepared by Jackie Edwards,

Audit/Administration Officer (Patient Experience)

Report date: March 2010

1.Introduction

The following piece of Patient and Public Involvement work has been carried out by the Allergy Immunology Clinic at UniversityHospitalof North Durham and highlights the commitment of the department to seek and act upon the view of users of their service.

80 completed questionnaires were received into the Clinical Governance Department for analysis and reporting.

2.Summary of findings

Full results and comments can be found in section 3.

All respondents were satisfied with the answers, explanations and advice they received during their appointments.

Most respondents found attending the clinic very useful, and the rest thought it was useful.

3.Full results and comments

1.Were you satisfied with the answers, explanations and advice you received during your appointment?

Yes 79 (99%) No 0Did not have any questions 1 (1%)

2.Do you feel that attending this clinic was useful for you?

Very useful 71 (89%) Useful 9 (11%) Not very useful 0

3.Please let us know if there was anything that was particularly good or particularly bad or if you have any other comments

Very prompt and pleasant treatment by all staff. Doctor was very helpful and clear in explanation - also very thorough. The spec. nurse was very good at taking blood - very competent.
Very friendly staff. Appointment on time. Very good consultation.
The consultation was relaxed and very thorough. I felt very at ease and confident that my case would be followed through as far as it could be. I'm never keen on blood tests etc but it was expertly done!
Dr Lilic and the nurse who attended to my daughter made the visit not only relaxing but a pleasure. Thank you.
Very helpful indeed. Listening, explaining, spending the time. Thank you.
Excellent service.
Dr Lilic put me at ease straight away and explained everything to me that I needed to know. A very professional and caring lady.
Treatment and consultation were thorough and well explained. Was impressed with the consultation with Dr Lilic and all the investigations/questioning/recommendations. Reactions testing comprehensive and reassuring. Very reassured.
Dr Lilic was good.
Good listener.
Good.

Dr Lilic and staff were excellent. Timekeeping was perfect and I was seen for just about an hour. Her explanations were absolutely clear and I did not feel under any pressure at all. I was very happy to arrange a follow up appointment. I have been seen for the same complaint by an immunologist at Preston, he was quite good but nowhere near as good as Dr Lilic.
Very helpful. Gave lots of information and suggestions.
I felt the doctor was interested in finding the cause of the problem and then giving advice onhow to eradicate the problem. I felt this gave me some direction instead of being passed from doctor to doctor.
Everything was explained in layman’s terms. Excellent treatment and consultation.
I found Dr Lilic and her assistant so very informative and helpful. A credit to the NHS.
Excellent appointment time keeping.
Punctual. Dr Lilic and assistant give very good information and explanations.
Consultation and staff friendly and took time to ensure that everything was covered and understood.
Everything was fantastic. Learned what my allergy was and how to treat it.
Really polite and helpful.
Received full explanation from medical staff on tests/treatment. Very satisfied with treatment so far.
No waiting was very good. Explanation was very good. Room was very clean. Thank you.
Very good doctor and nurse.
I was seen on time which was a very good thing and time taken once seen with doctor.
The doctor and nurse explained everything in detail and made us feel very at ease. They were both very nice and an enjoyable experience as it is the first time we have visited this hospital.
The friendliness of the consultant and nurse was brilliant. Very understanding and very helpful.
Dr Lilic and the allergy nurse specialist were friendly, professional and incredibly helpful. I really liked getting a copy of the information sent to my GP.
For the first time in many years I received an extremely detailed diagnosis of my problem and real hope that the prescribed actions were indeed appropriate to my situation. I could not appraise the knowledge of the consultant (Dr Lilic) too highly and I now have reason to believe that my long term condition will be treated successfully. Additionally the nurse was very helpful, friendly and competent.
Very friendly and helpful staff. Thank you.
Found Dr Lilic's explanation very informative.
Very happy thanks.
I found Dr Lilic very helpful and understanding.
Very efficient (excellent).
Excellent in all respects and very helpful.
Excellent service, very informative.
Great all round.
Everything was very good.
I was impressed with the length of time given to me. I felt that Dr Lilic would not let me go until I understood everything. The nurse was lovely as well.
The clinic seemed to start on time and I certainly wasn't rushed. I was given plenty opportunity to ask questions. Information I received was excellent.
Excellent explanations. Very thorough. Came away with diagnosis after one session. Satisfied with service. Excellent staff attitude. Thank you.
Dr Lilic asked lots of questions and provided me with information relating to my skin allergy tests. I was put at ease and felt that she understood all my symptoms and gave advice on how to prevent further problems. My visit to this department today has put my mind at ease. The tests were painless.
Everything was fine.
Excellent arrangement of consultant and nurse enabling skin prick testing to be done with appointment and RAST testing. Clinic running on time.
Explanation, care and interest all excellent. Thank you.
Friendly, helpful and informative.
All available advice was given. Nothing much can be done for condition.
Dr Lilic was very informative and thorough. She answered all my questions in detail and was very clear with future treatment, tests etc.
Excellent rapport. Very friendly and informative.
Dr Lilic and nurse both very informative. Plenty of time given to ask any questions.
Dr Lilic made it very clear and easy to understand the situation. A lot was learned.
Friendly, reassurance gratefully received.
Excellent dialogue all of the way through the appointment. Good explanation of what was going to happen. Friendly and helpful staff.
A very pleasant experience considering I was being tested. A very professional, friendly approach. A good service received.
Very thorough explanations and informative throughout. Dr Lilic was friendly and professional and put the patient at ease with her positivity. Thank you.
Both members of staff on duty were very caring and reassuring. The doctor has already helped me to take some of the worry out of my allergy (without even giving me the results of all my tests). Thank you.
Car parking difficult. Was here 30 mins before appointment and just made it. Service in hospital was efficient, friendly and very helpful. Thanks.
Excellent interview.
Excellent service. No waiting times. Staff very aware of infection control policies and washed hands regularly. Very friendly. On a negative, whilst waiting for my consultation I could hear every word from the consultation room between the doctor and the patient before me.
Very impressed with the speed of allergy results. Dr Lilic was very thorough and informative. Great service.
Dr Lilic was very friendly and informative putting my safety and interests first.
Dr Lilic went through my history and such thoroughly, gave advice and answered questions. Both she and Jo were very pleasant. Thanks.
Nothing bad whatsoever, feeling a lot better talking about what's actually wrong, and given 110% satisfaction as to what they are going to do for me. Well satisfied.