RESPONSIBLE GAMBLING CODE OF CONDUCT

MANAGEMENT AND STAFF SURVEY

Staff Name:______

Availability of the code of conduct
1a / Do you know where a copy of the responsible gambling code of conduct is located at our club? / Yes / No
1b / If yes, where is the responsible gambling code of conduct located?
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Responsible gambling message
2a / Do you know (or can you locate) what the responsible gambling message is for our club? / Yes / No
2b / If yes, how is it displayed in our club?
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Responsible gambling information
3a / Which responsible gambling point of sale materials (posters/brochures) should be on display?
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3b / How does our club ensure the required responsible gambling materials are always on display?
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Gambling product information
4a / How are customers able to find out about the Player Information Display (PID) function on the gaming machines?
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4b / Where are the PID brochures located in the gaming room?
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Customer loyalty scheme information
5a / If available, how do you provide information about the club’s loyalty scheme to a customer?
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5b / How are customers made aware of the process to redeem accrued points from the club’s loyalty scheme?
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5c / How are customers made aware of the process to opt out of the club’s loyalty scheme?
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5d / How do we ensure we do not provide self-excluded patrons with access to the club’s loyalty scheme?
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Pre-commitment strategy
6 / Does our club have any other measures in place to encourage pre-commitment strategies and behaviours? If yes, what are they?
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Interaction with customers
7a / Who is the Responsible Gambling Officer at our club?
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7b / How does our club ensure that a Responsible Gambling Officer/ Duty Manager is on duty at all times?
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7c / What are some of the signs that may indicate a customer could have problems with their gambling?
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7d / Do you feel confident in responding to customers who may be displaying signs of distress? / Yes / No
7e / Where is the club’s responsible gambling register located?
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7f / What information should you record in the responsible gambling register?
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Interaction with staff
8a / Have you been provided with any specific training to assist you in identifying indicators of behaviour that may be related to problem gambling? Who provided the training?
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8b / When was the most recent responsible gambling training session that you attended?
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8c / If you had a gambling problem, do you know where/how you could find / request assistance?
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Interaction with problem gambling support services
9a / Have you attended a session held by Gambler’s Help / our local problem gambling support service in the last 12 months? / Yes / No
9b / What was done in this training?
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Customer complaints
10 / What procedure should be followed if there is a complaint against the operation of the responsible gambling code of conduct?
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Compliance with prohibition on gambling by minors
11 / If you are uncertain whether a customer is at least 18 years of age, what procedure should be followed?
The gambling environment
12a / During announcements about upcoming club activities, should the time of day be mentioned? / Yes / No
12b / Does the club have any activities, such as members draws, morning melodies, staff talking to customers and (where local policies allow) serving tea and coffee at the gaming machine, etc, to encourage players to have a break in gaming play? (list the main responses)
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Financial transactions
13a / Are cheques able to be cashed at our club? / Yes / No
13b / How are customers made aware of the options available for payment of winnings?
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Responsible advertising and promotions
14a / How does the club ensure all advertising complies with advertising restrictions as well as the Australian Association of Advertiser’s code of ethics? (response required from supervisors and managers only)
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Any additional comments?

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