Program Management Office (PMO)

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Scope Statement

PFA ACC

CANCER CENTER

Document Version 0.1: Initial Draft

Document Date: 12/7/15

Revision History

Revision / Date / Revised By / Changes Made – Reasons for the Change

Table of Contents

Revision History

Business Objectives

Project Priority

Detailed Scope and Deliverables

Project Assumptions

Project Exclusions

Project Constraints

Scope Sign-off

Project Scope Statement

The project will consist of initiation, discovery, implementation services and project

management in association with the deployment of the PFA ACC Cancer Center.

The goal is to consolidate and improve the scheduling of appointments for our cancer patients for the following clinics;

  • Breast center
  • Cancer center
  • Cancer Genetics
  • CRC GI
  • Gynecology
  • Hematology/Oncology
  • Hope Clinics
  • Infusion
  • Medical Oncology
  • Neuro/Oncology
  • Palliative Care
  • Radiation Oncology
  • Surgical Oncology
  • Thoracic Surgery

Business Objectives

The purpose of this project is to bring a unified solution to the cancer clinics scheduling departments and provide our patients with a simplified, efficient scheduling experience It will also allow UVa to Once completed, all Call Centers/Call Groups will have a unified solution managing and recording their call centers/groups and will be provided with the tools and reports necessary to provide excellent customer service to their customers (patients, providers, family members of patients, etc.).

Business Objectives

Project Priority

1: / A discretionary project that provides significant business value or one that is highly aligned with the strategic direction for the organization.
2: / A discretionary project that provides moderate business value or one that is moderately aligned with the strategic direction for the organization.
3: / A discretionary project that provides limited business value or one that is not aligned with the strategic direction for the organization.
Non-Discretionary: / The project fulfills a regulatory requirement, operational requirement or other reason for being mandatory.

To offerour patients the best experience we can offer when contacting the Cancer Center the first time, or subsequent times to schedule appointments, refill prescriptions, seek medical advice, or any other help and/or information we can provide in a quick, friendly efficient manner.

It will also improve the physician experience in working with the Cancer Center for scheduling as well as other services that will be assumed by the Cancer Pod.

Detailed Scope and Deliverables

Content Capture

  • Electronic retention of calls to/from the call center for a period of 5 years since some of the calls involve the dispensation of medical information/advice (Nurse Triage).

Content Delivery

  • Integrated retrieval and viewing of queued calls coming from patients, physicians, etc. and the ability to transfer, conference or complete these calls.

Deployment

  • The Call Center will be distributed to a core center located on the Ground Floor (basement level) of the ECCC as well as multiple floors of ECCC.

Project Assumptions

  • Staff sizing will be determined as needed.
  • No custom logic will be required at this time.
  • Integration with custom data source(s) is not expected to be required.

Project Exclusions

  • Interface with Epic or any scheduling system in this phase.
  • Workflow solutions unless otherwise described in the Project Areas section.
  • Generation of custom reports using the Report Services module.

Project Constraints

None

Scope Sign-off

Project Owner (Veronica Brill)Date

Haiku Canto Implementation Scope Document Page 1 of 7

October 25, 2018Draft