Volunteer Role Description: Community Centre Administrator
Purpose of role
The role of the Community Centre Administrator is to provide administration support for the Holywell Community Centre. The Holywell Community Centre hosts a range of events and activities and is seeking a team of volunteers to help support delivery of the service. The Community Centre Administrator will provide excellent customer service for our users and carry out basic administration tasks.
The role
The Community Centre Administrator will:
· Provide excellent customer service
· Answer queries and provide information about the Centre both in person and over the phone
· Assist with data entry and filing
· Ensure that the reception area is tidy and welcoming
· Assist with basic room set-up for events and activities
Requirements
The Community Centre Administrator will demonstrate:
· Excellent customer service skills
· Confidence in communicating information – over the phone and in person
· Good IT skills
· The ability to work well as part of a team
· Good organisational skills
· A willingness to undertake training and development opportunities
· The ability to maintain confidentiality
The time commitment
We ask that the Community Centre Administrator is able to commit a minimum of four hours per week (1 shift), the day and time can be flexible. The role is ongoing and will be regularly reviewed in partnership with the volunteer.
Location
The role will be based at Watford and Three Rivers Trust, Holywell Community Centre, Tolpits Lane, Watford, WD18 9QD
What you will get out of the role
The Community Centre Administrator will:
· Undertake a rewarding volunteer role that benefits the local community
· Meet new people
· Gain new skills and experiences
· Take part in training and development opportunities
· Be invited to take part in volunteer celebration and thank you events
Training & induction:
All volunteers are required to undertake a training as part of their induction programme. This will include an overview of the Community Centre and basic health and safety. There may also be other training that you are required to undertake. All training will take place on dates and times to be agreed in advance with the volunteer and their supervisor. Completion of the training programme is compulsory.
Supervision and support
The Volunteer Community Centre Administrator will report to the Services Co-ordinator. The supervisor will answer questions, provide guidance and monitor performance. Training will be given at the beginning of the placement and will be provided on occasions throughout. At the end of the first month there will be an informal discussion between volunteer and supervisor on progress and support needs. Informal ’one-to-one’ support meetings will then take place at least twice per year and will be in addition to the regular contact and communication that is ongoing between the supervisor and volunteer.
Equality and diversity
W3RT values people as individuals with diverse opinions, cultures, lifestyles and circumstances. We are committed to equality of opportunity and to providing a service and following practices which are free from unfair and unlawful discrimination. For more information please refer to our Equality and Diversity and Equal Opportunity policies.
A Disclosure and Barring Service check and references
This role is not subject to a Disclosure and Barring Service check (DBS Check).
Contact details
For more information and details of how to apply please contact Paul Smyth at or call 01923 216950.
It’s our community let’s make it better / Registered as a charity in England and Wales: 1085518Company Registration number: 4090701