Hajiba Zahour
1220 Wakeling Street, Philadelphia, Pennsylvania 19124 – 215.289.9933 (H) 215.275.0721 (M)
Experience:
Quantum Translations Inc. April 2011 to present
Language Services AssociateJan 2014 to present
Phoenix Language ServicesJan 2014 to present
Interpreter in Arabic and French telephonic and face to face
- Interpreted between Arabic and French speaking patients/guardians and English speaking medical providers
- Interpreted on-site in doctor's offices, hospitals, medical clinics
- Interpreted for surgical, pediatric, oncology, gynecological, radiology, physical therapy, occupational therapy, and cardiac patients
- Interpreted between Arabic and French speaking patients/guardians and English speaking teachers for Individualize Education Program
- Interpreted between English and Arabic and English and French
First Penn Bank
Teller June 2006 to September 2006
- Accepted and processed deposit checks from bank customers
- Prepared daily bank statements
Verizon Wireless
Customer Service Representative September 2004 to June 2006
Greeter May 2004 to September 2004
- Assisted location manager opening and closing store by preparing and reconciling cash drawers
- Explained mobile phone calling plans and mobile phone features to customers
- Processed customer credit reports; new mobile phone account activations; account renewals; and mobile phone returns and exchanges
- Sold mobile phone accessories and insurance plans
- Assisted operations supervisor by taking inventory, and ordering supplies
- Answered and placed telephone sales calls
- Checked and reviewed sales processed by sales representatives and other customer service representatives
- Sold most insurance plans and mobile phone accessories at Oxford Valley kiosk for three consecutive months
Popular Bank of Meknes, Meknes Ville Nouvelle, Morocco
Administrative Assistant - Regional Bank Manager (Chef de Sector, Hamria) October 2001 to July 2003
- Prepared outgoing correspondence and classified incoming correspondence
- Answered and placed telephone calls
- Ordered office supplies and pre-print documents
- Scheduled appointments and maintained calendar
- Processed documentation for mortgages, personal loans, and automobile loans
- Prepared mortgage and personal load contracts
- Assembled insurance documentation
- Maintained Mortgage Section files
Meknes Route El-Hajeb, Morocco, Customer Service Representative June 1994 to October 2001
- Accepted and processed deposit checks from commercial bank customers
- Processed commercial loan applications
- Prepared daily bank statements for commercial accounts
Other Experience:
Cheltenham Elementary School, Cheltenham School District, Practicum/Student Teacher Fall Term, 2011
Jenkintown Elementary School, Jenkintown School District, Student-in-Service Fall Term, 2010
A. B. Day Elementary School, Philadelphia School District Fall Term, 2010
Rowen Elementary, Philadelphia School District, Student-in-Service Fall Term, 2010
Wissahickon Charter School, Student-in-Service Fall Term, 2010
Willow Hill Elementary School, Abington School District, Student-in-ServiceSpring Term, 2010
Education:
- Arcadia University, Glenside, Pennsylvania
Bachelor of Arts in Elementary Education, December 2011
- Community College of Philadelphia, Philadelphia, Pennsylvania
Associates of Arts in Elementary Education, May 2012
- Drexel University English Language Center, Philadelphia, Pennsylvania
Intensive English Language Program, January 2004 through March 2004
- Popular Bank Banking School, Fez, Morocco
Banking Certificate Program, May 2002 through April 2003
- Moulay Ismail Universityé, Meknes Route El-Hajeb, Morroco
Major: English Literature, September 1992 through January 1994
Additional Skills:
- Familiar with Windows, Microsoft Word, Microsoft Excel, Windows Publisher, Microsoft Power Point
- Typing: 40 words per minute (English).
- Fluent and interpret in English, Arabic, and French. Familiar with Spanish and American Sign Language