Vision Statement
With the best location on the Gulf of Mexico and our love for service, our vision as a four stat hotel is to provide the best experience to all of our guests (families) and offer the best service to everyone that joins us.
Through our Risk Management department at the Rosen Beach Hotel, our vision is to sustain and enhance the guest experience by providing a safe and Hazard free environment.
Consulting Team B will develop their Wiki based on a 12 year old Florida West coast Sheraton Franchise leisure Beach property. It is a mid-scale 24 acre 2 floor structure (20 buildings) that has 630 guestrooms, a restaurant that seats 150 and a lounge that seats 75.
Mission Statement
The Rosen Beach Hotel is ready to offer excellent service to all our guests (all stakeholders: guests, investors, managers, employees, suppliers). With our location on Florida's Gulf Coast beaches, luxurious pools, and our amazing four star service our guests will feel right at home. Together, our hotel will work as a team to make every guest feel relaxed and carefree so they can have the best experience possible.
Our Risk Management department at the Rosen Beach hotel working together with all other departments of the hotel, aims to provide a safe environment for all our guests (all stakeholders: guests, investors, managers, employees, suppliers). A memorable experience is what we will achieve at our Four Star hotel having safety and security as a priority at all times.
Staff
Director of Sales
3 Sales Managers
Convention/catering Sales Manager
Administrative Manager
Competition Analysis/S.W.O.T.
S- on the beach (with sports /recreational equipment and services; restaurants/bars; shuttle busses), full bar and restaurant at the pool, shuttle bus to touristy places, four stars, great service, people who bring chairs to you on the beach, volleyball net, kayaks for rental, hospital employees
W- lots of rooms and buildings (hard to manage), unreliable employees, disorganization
O- growth, renovations, weather
T- weather, cold winters, other businesses, traffic patterns
Mission Statement
Staff and Job Descriptions
Security
Collects and administrates the logging of all Lost Property turned into the Security Office, and storing it in a timely matter for the Lost and Found Investigator.
2. Acts as dispatcher and observes surveillance monitors as needed.
3. Answers phone in the Security Office and performs light office work such as, but not limited to, filing, copying, computer data entry, etc.
4. Maintains the objectives, policies, and procedures laid out in the Boca Resort and Club handbooks, training materials, memorandums, directives, as well as state and federal standards.
5. Prioritizes and organizes work assignments.
6. Investigates all incidents reported occurring on their shift that are relevant to the four categories: Crime, Incidents, Medical Emergencies, and Traffic.
7. Assists in identifying trends on their shift, creating strategic plans, and preventing similar occurrences in the future.
8. Assists in conducting weekly safety inspections and monthly limited response fire and medical aid drills.
9. When called on to do so, provides expert testimony on behalf of the Boca Raton Resort and Club in litigation matters pertaining to prosecution, defense, or Liability.
10.When present at the scene of any medical emergency, acts as afirst responder, and
assesses and renders appropriate first aidand/or other life saving techniques, and, if
necessary andprudent, requeststhe dispatch of additional EmergencyService personnel,
such as paramedics.
Internal and External Security Measures
· Internal - 24 Hour surveillance in all common areas including, parking lots, hallways, elevators, stairs, entryways of the hotel, restaurant, lounge, and beach.
· Internal – Patrol all common areas every hour for 24 hours a day.
· External – Front Gate security for guests and non-guests entering the property.
· External – 24 Hour Parking Lot Patrol & Sun-up to Sun-down Beach Patrol with Patrollers passing through the beach every hour throughout the night.
·
Training schedules
Budget
Internal and external communications
Ada regulations
The Rosen Beach hotel hopes to bring to our guest to safely enjoy their stay at our hotel and to give them the service they expect at a four star hotwl..our vision as a four stat hotel is to provide our experience to all of our guests (families) and offer the best service to everyone that joins us. Clean, hazard free,
So, I was thinking that we could break down risk management by department.
Overall:
- Guest to security guard ratio
- Hurricane plan
- Evacuation Plan for whatever reason
- Fire Plans
- Protocol for Stealing from hotel
- No smoking in restaurants or in specific areas of hotel.
Front Office Security:
- Security Officers
- Cameras
- Safes
- Panic Buttons
Recreation:
- Lifeguards
- Danger signs
- Swimming classes (preventative)
House Keeping:
- Room cleanliness - prevent desease or infection
- Sanitation
Food & Beverage:
- Allergies
- Proper cleaning
- Slip & fall
http://www.hotelschool.cornell.edu/research/chr/pubs/reports/abstract-15092.html
http://www.ncpc.gov.sg/pm/hotel.htm
http://wikibbeach-salesmarketing.wikispaces.com/