YWCA Greater Cincinnati – Job Description

Job Title: / Intervention Coordinator / Revision Date: / January 17, 2018
Incumbent: / Department: / Crisis Intervention & Housing
Location: / Cincinnati, OH / FLSA Status: / Non-exempt
Supervisor: / Shelter Manager
Supervises: / N/A

JOB SUMMARY

The Intervention Coordinator is responsible for the delivery of direct services to adult victims of domestic violence in the YWCA Shelter.

PRINCIPAL DUTIES & RESPONSIBILITIES
  • Develops and implements an individual case plan with each resident assigned by the Shelter Manager.
  • Ensures the provision of up-to-date and viable information, options and referral to shelter residents relative to legal, medical, counseling, housing, educational and employment opportunities.
  • Ensures provision of information relative to domestic violence and safety planning for each resident.
  • Maintains appropriate client files in accordance with YWCA policies and procedures.
  • Handles medical and psychiatric emergencies.
  • Participates and presents case management updates relative to client progress/status at scheduled case review meetings.
  • Periodically provides transportation for clientele to outside appointments relative to housing, legal or medical needs.
  • In conjunction with the Shelter Manager, intervenes when conflict occurs among shelter residents.
  • Coordinates departure planning and procedure.
SECONDARY DUTIES & RESPONSIBILITIES
  • Facilitates the intake of new residents into the shelter.
  • Answers the Hotline and business line.
  • Maintains a written log of house flow.
  • Monitors medications, toiletries and bus tokens.
  • Works with and provides on-the-job training to volunteers and student placements as assigned.
ADDITIONAL DUTIESRESPONSIBILITIES
  • Communicates any shelter/security problems to the ShelterManager
  • Assists ShelterManager with collection of statistical/programmatic information.
  • Meets regularly with ShelterManager
  • Attends mandatory staff meetings, in-services and trainings
  • Other duties as assigned by the ShelterManager
CLERICAL/GENERAL ADMINISTRATIVE
  • Responds to routine emails, phone calls, etc.
  • Makes copies, prints documents, etc.
  • Files Paperwork
Budget Responsibility
  • N/A
Support to Management, Supervisors and Staff
Key Relationships
  • Interacts withShelterManager, staff, volunteers, student placements, clients and representatives from outside agencies.
This job description is not intended to be all inclusive and the employee will also perform other reasonably related business duties as assigned by the immediate supervisor and other management as required.

QUALIFICATIONS:

Education/Experience

  • Bachelor’s degree in Human Services related field or the equivalent combination of education and experience.
  • Experience in human services, women’s advocacy, trauma informed care and crisis intervention.

Licenses/Credentials/Certifications

LSW preferred.

Skills/Specialized Knowledge/Abilities

Political and social sensitivity

Competence in case management planning and assessment and systems advocacy

Ability to multi-task and work independently

Excellent written and verbal communication skills

Understanding of the dynamics of domestic violence and the need for flexibility, mature judgement and confidence.

Ability to work with individuals across the spectrum of gender, race, religion, ethnicity, national origin, sexual orientation and socioeconomic background.

Ability to maintain confidentiality particularly as it relates to staff interaction, client files, Protect Hotline and staff supervision.

Ability to reflect the YWCAmission to empower women and eliminate racism in work performance.

WORKING CONDITIONS:

Working Hours/Environment

37.5 hours a week

Tools and Equipment Used

Personal computer, copier, fax/scanner, phone, and other typical office equipment

Travel

  • As requiredwith respect to job responsibilities and business needs.

Physical & Mental Demands

The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Frequently required to sit at a desk/workstation for long periods of time

Ability to work at a computer terminal for extended periods of time

Digital dexterity and hand/eye coordination in operation of office equipment

Light lifting and carrying of supplies, files, etc.

Ability to speak to and hear employees/clients via phone or in person

Body motor skills sufficient to enable incumbent to move around the office environment

Ability to analyze sourcing data, benefits and other reports and make recommendations

Additional Mental Requirements: compare, decide, direct, problem solve, analyze, instruct, interpret

Supervisor’s Acknowledgment: / Date:
Employee’s Acknowledgement: / Date:

This job description does not constitute a written or implied contract of employment. This job description is not intended and should not be construed, to be an exhaustive list of all responsibilities, skills, efforts, or work conditions associated with the job. Furthermore, the employer reserves the right to revise or change job duties and responsibilities as the need arises.

Rev. 1/17/2018 Page 1