Name
Anytown, Anyplace 500-500-5555 LinkedIn
Hospitality Management
Skilful and dynamic professionalwith extensive experience leading teams, planningdaily operations; poised to excel in a Hospitality Manager role. Well travelled and multicultural with demonstrated ability to comfortably interact with people from diverse backgrounds.
Areas of Expertise
- Team Leadership: Confident, motivated, and organized supervisor and contributor. Accustomed to overseeing workflow within dynamic environments involving heavy staff changeover. Proven success implementing effective training programs to maximize staff potential.
- Operations Support: Diverse background in finance, human resources, inventory management, IT, and security. Readily able to transition from one critical task to another to address urgent/emerging needs. Creative problem solver with a reputation for cost efficiency.
- Effective Communication: Bilingual (English/Spanish) and bicultural with proven strengths in relationship development, active listening, composition, and presentation. Outstanding capacity to assess client needs and ensure top levels of satisfaction.
- Additional Strengths: Technologically savvy; proficient in Microsoft Office Suite, QuickBooks, and Windows and Mac operating systems. Rapidly learn, comprehend, and apply new software. Able to provide basic troubleshooting and support for network systems.
Professional Experience
United States Army – Anytown, Anyplace
Operations Team Lead, 7/2014 to Present
Related Skills: Team Leadership, Training, Facility Management, Budget, Inventory Control, Regulatory Compliance, Project Oversight
Support 15-member team in multiple facets of site security/surveillance, maintenance, and IT operations. Collaborate with colleagues to coordinate workflow; demonstrate team leadership on special projects, ensuring on time completion of all deliverables. Track inventory and unit costs for account purposes.
Key Contributions:
- Successfully managed end-to-end reorganization of inventory storage, reducing errors related to missing items and overstocking as well as improving safety compliance.
- Assisted with implementation of new network hardware, leading three-member team to complete all assigned work ahead of schedule.
United States Army – Anytown, Anyplace
Line Cook, 2/2012 to 7/2014
Related Skills: Customer Service, Team Leadership, Regulatory Compliance, Restaurant Management, Guest Service, Cross-cultural Communication, Process Improvement
Prepared ingredients and completed nutritious and appetizing dishes for 1000+ daily consumers. Led junior team members under supervision of Kitchen Manager; delivered ongoing mentoring and training. Tracked product inventory and noted items for reordering; monitored and eliminated waste. Maintained compliance with food safety and quality regulations.
Key Contributions:
- Earned reputation for quality and consistency as well as willingness to address concerns of customers in face to face discussions to ensure satisfaction.
- Identified and resolved chemical storage issue that threatened to escalate into a full staff and food safety violation.
Green Grass Landscaping – Anytown, Anyplace
Landscaper, 4/2010 to 12/2012
Related Skills: Customer Service, Team Leadership, Regulatory Compliance, Cross-cultural Communication, Safety
Partnered with team members from multiple cultural backgrounds to complete 20 to 30 yard maintenance and landscaping projects each day. Reviewed project specifications and ensured adherence to customer expectations. Discussed concerns/issues with customers and project managers.
Key Contribution:
- Selected—in recognition of strong team leadership, bilingual communication skills, and excellent record of customer satisfaction—to supervise projects during manager’s absence.
Education
City Technical College, Anytown, Anyplace
Landscape Architecture Diploma
Professional Training
ServeSafe Certified • Customer Service Excellence