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Management: A Focus on Leaders (McKee)
Chapter 1 Managing and Leading Today: The New Rules
1) The growth in human population is putting a strain on the world's natural resources.
Answer: TRUE
Diff: 2Page Ref:4
Objective: 01
2) While the world's human population is increasing, the world's economic resources are also increasing.
Answer: FALSE
Diff: 2Page Ref:4
Objective: 01
3) Demand for jobs has actually dropped in recent years, due to a downturn in the economy.
Answer: FALSE
Diff: 2Page Ref:4
Objective: 01
4) Increased industrialization puts Earth's environmental resources at risk.
Answer: TRUE
Diff: 2Page Ref:4
Objective: 01
5) Emotional intelligence requires individuals to manage their own emotions as well as the emotions of others.
Answer: TRUE
Diff: 2Page Ref:5
Objective: 01
6) At Google, all employees are seen as potential leaders.
Answer: TRUE
Diff: 2Page Ref:5
Objective: 01
7) True leaders must hold a position of authority in the hierarchy of an organization.
Answer: FALSE
Diff: 2Page Ref:5
Objective: 01
8) In today's business world you are either a leader or a manager, but not both.
Answer: FALSE
Diff: 2Page Ref:7
Objective: 02
9) Traditionally, a manager is a person who provides vision to employees.
Answer: FALSE
Diff: 2Page Ref:8
Objective: 02
10) According to John Fry, President of Franklin and Marshall College, the best kind of leader creates an aura of power around him- or herself.
Answer: FALSE
Diff: 2Page Ref:7-8
Objective: 02
11) Traditionally, managers are seen as tactical and leaders as strategic.
Answer: TRUE
Diff: 2Page Ref:8-9
Objective: 02
12) Traditionally, leaders are seen as people who deal with issues on an impersonal level.
Answer: FALSE
Diff: 2Page Ref:8-9
Objective: 02
13) Henry Mintzberg based his findings about managers by actually studying them as they functioned on the job.
Answer: TRUE
Diff: 2Page Ref:9
Objective: 02
14) In today's world, many nonmanagerial staff people are expected to perform traditional managerial tasks.
Answer: TRUE
Diff: 2Page Ref:9
Objective: 02
15) Jill Guindon-Nasir of the Ritz-Carlton Leadership Center thinks that leaders should be risk-averse.
Answer: FALSE
Diff: 2Page Ref:11
Objective: 02
16) It is impossible for a person to be both a leader and a follower.
Answer: FALSE
Diff: 2Page Ref:11
Objective: 03
17) An isolate follower is likely to be passionately engaged in his or her organization.
Answer: FALSE
Diff: 2Page Ref:12
Objective: 03
18) New research confirms that followership is only for "mindless sheep" and that managers should focus only on leadership.
Answer: FALSE
Diff: 2Page Ref:11
Objective: 03
19) "Managing up" refers to the idea that followers can influence the behavior of leaders.
Answer: TRUE
Diff: 2Page Ref:12
Objective: 03
20) Business leader Niall FitzGerald thinks that a business is fundamentally a moral entity.
Answer: FALSE
Diff: 2Page Ref:13
AACSB: Ethical Understanding and Reasoning Abilities
Objective: 04
21) Which of the following is putting a strain on the world's resources?
A) increased political freedom
B) population growth
C) increased access to food
D) technological growth
Answer: B
Diff: 2Page Ref:4
AACSB: Dynamics of the Global Economy
Objective: 01
22) Increased economic and political power has resulted in ______in today's world.
A) an increase in uncertainty
B) a decrease in uncertainty
C) an increase in jobs
D) a decrease in jobs
Answer: A
Diff: 2Page Ref:4
AACSB: Dynamics of the Global Economy
Objective: 01
23) Which statement applies best for today's business organizations?
A) Everyone must be a manager and a leader.
B) Everyone must be a follower.
C) Everyone must be a leader, a manager, and a follower.
D) Everyone must be a manager, an organizer, and a follower.
Answer: C
Diff: 2Page Ref:4
Objective: 01
24) Which of the following contributes most to climate change?
A) globalization
B) industrialization
C) education
D) telecommunication
Answer: B
Diff: 2Page Ref:4
AACSB: Dynamics of the Global Economy
Objective: 01
25) So far, which trend seems most accurate?
A) All nations are benefitting equally from advances in technology.
B) Only the wealthy nations are benefitting from advances in technology.
C) Non-wealthy nations are benefitting most from advances in technology.
D) Non-wealthy nations are in danger of failing to benefit from advances in technology.
Answer: D
Diff: 2Page Ref:4
AACSB: Use of Information Technology
Objective: 01
26) Around the world, the balance of ______is shifting.
A) political and economic power
B) political power only
C) economic power only
D) personal power
Answer: A
Diff: 2Page Ref:4
AACSB: Dynamics of the Global Economy
Objective: 01
27) People today around the world are far ______.
A) more polarized
B) more interconnected
C) more disconnected
D) less environmentally aware
Answer: B
Diff: 2Page Ref:4
AACSB: Use of Information Technology
Objective: 01
28) In most cases, today's jobs require workers of all levels to ______.
A) blindly follow orders
B) give orders
C) lead and manage
D) lead, follow, and manage
Answer: D
Diff: 2Page Ref:4
Objective: 01
29) Being conscious of one's own emotional state is termed ______.
A) auto-consciousness
B) self-consciousness
C) universal awareness
D) self-awareness
Answer: D
Diff: 2Page Ref:4-5
Objective: 01
30) Empathy is the ability to ______.
A) share your own feelings
B) understand your own feelings
C) understand the feelings of others
D) evaluate the feelings of others
Answer: C
Diff: 2Page Ref:5
Objective: 01
31) Emotional intelligence involves ______.
A) managing your own emotions only
B) manipulating the emotions of others
C) manipulating the emotions of others to get them to do what you want
D) managing your own emotions and the emotions of others
Answer: D
Diff: 2Page Ref:5
AACSB: Reflective Thinking Skills
Objective: 01
32) Which of the following is NOT a key to emotional intelligence?
A) self awareness
B) high academic ability
C) empathy
D) self management
Answer: B
Diff: 2Page Ref:5
Objective: 01
33) Typically, people in a work environment are guided by ______.
A) all of the people around them
B) their bosses only
C) their bosses and their bosses' bosses
D) only their peers
Answer: A
Diff: 2Page Ref:5
Objective: 01
34) One of the keys to Google's success is that it encourages all of its ______to innovate.
A) engineers
B) employees
C) clients
D) managers
Answer: B
Diff: 2Page Ref:5
Objective: 01
35) Traditionally, people in organizations feel that ______go hand in hand.
A) leadership and seniority
B) leadership and authority
C) authority and wisdom
D) authority and skill
Answer: B
Diff: 2Page Ref:5
Objective: 01
36) The original root word of manage means to ______.
A) cope
B) help
C) control
D) inspire
Answer: C
Diff: 2Page Ref:7
Objective: 02
37) The original root word of leader is a person who ______.
A) forces
B) helps
C) controls and has power
D) inspires and guides
Answer: D
Diff: 2Page Ref:7
Objective: 02
38) Which of the following statements is true?
A) A manager can be a leader, but a leader can't be a manager.
B) A leader can be a manager, but a manager can't be a leader.
C) A single person can be both a manager and a leader.
D) A single person cannot be both a manager and a leader.
Answer: C
Diff: 2Page Ref:7
Objective: 02
39) John Fry, President of Drexel University thinks that a leader must create this.
A) an aura around him- or herself
B) an aura of a powerful community
C) an atmosphere of success
D) an atmosphere of freedom
Answer: B
Diff: 2Page Ref:7-8
Objective: 02
40) Traditionally, managers are seen to focus on ______while leaders focus on a long-term ______.
A) problem solving; efficiency
B) problem solving; vision
C) vision; problem solving
D) efficiency; problem solving
Answer: B
Diff: 2Page Ref:8-9
Objective: 02
41) Which statement describes how managers and leaders are seen traditionally?
A) Managers do things right; leaders do the right thing.
B) Managers do the right thing; leaders do things right.
C) Managers ask "Where are we going?;" leaders ask "How will we get there?"
D) Leaders ask "Where are we?;" managers ask "Who are we?"
Answer: A
Diff: 3Page Ref:8-9
AACSB: Analytic Skills
Objective: 02
42) Henry Mintzberg's findings on managers and management are thought to be ______in today's business world.
A) relevant
B) irrelevant
C) outdated
D) disconnected
Answer: A
Diff: 2Page Ref:9
Objective: 02
43) Mintzberg based his findings by doing this.
A) interviewing managers
B) filming managers as they worked
C) following managers as they worked
D) having managers record their activities in diaries
Answer: C
Diff: 2Page Ref:9
Objective: 02
44) According to Henry Mintzberg, which of the following is NOT a major managerial role?
A) leader
B) follower
C) resource allocator
D) figurehead
Answer: B
Diff: 3Page Ref:10
AACSB: Analytic Skills
Objective: 02
45) A manager who is serving on the board of directors of an outside organization is assuming this role.
A) spokesperson
B) leader
C) liaison
D) figurehead
Answer: C
Diff: 2Page Ref:10
AACSB: Analytic Skills
Objective: 02
46) Streamlining of operations in organizations has caused these people to perform many traditional managerial functions.
A) nonmanagerial staff
B) foreigners
C) executives
D) CEOs
Answer: A
Diff: 2Page Ref:9
Objective: 02
47) Research has shown that ______is a key part of a foundation for good leadership.
A) a dominant personality
B) mathematical skill
C) self awareness
D) self image
Answer: C
Diff: 2Page Ref:10
Objective: 02
48) Employees want their leaders to have ______about what they are doing.
A) genuine passion
B) a sense of humor
C) a secret passion
D) a measure of self-doubt
Answer: A
Diff: 2Page Ref:11
Objective: 02
49) Good leaders need to be this.
A) risk-takers
B) risk averse
C) the flavor of the month
D) highly emotional
Answer: A
Diff: 2Page Ref:11
Objective: 02
50) According to Jill Guindon-Nasir, head of the Ritz-Carlton's Leadership Center, before you can lead others, you must ______.
A) be true to yourself
B) be stubborn and tough
C) solve all of your own problems
D) be immune to criticism
Answer: A
Diff: 2Page Ref:11
Objective: 02
51) There are numerous books, articles, and workshops on ______, but few of these kinds of resources on the topic of being an effective ______.
A) ethics, leader
B) business, manager
C) leadership, manager
D) leadership, follower
Answer: D
Diff: 2Page Ref:11
Objective: 03
52) People's ability to be effective followers ______.
A) varies little from person to person
B) varies widely from person to person
C) is remarkably similar depending on age
D) is a permanent personality trait that cannot be changed
Answer: B
Diff: 2Page Ref:11-12
Objective: 03
53) Barbara Kellerman's follower model states that good followers actively support ______.
A) good leaders only
B) both good and bad leaders
C) bad leaders only
D) neither good nor bad leaders
Answer: A
Diff: 2Page Ref:12
Objective: 03
54) In Barbara Kellerman's follower model, this follower type is considered to be the most unresponsive.
A) bystanders
B) activists
C) diehards
D) isolates
Answer: D
Diff: 2Page Ref:12
Objective: 03
55) In Barbara Kellerman's follower model, this follower type is considered to be the most dedicated.
A) participants
B) isolates
C) diehards
D) activists
Answer: C
Diff: 2Page Ref:12
Objective: 03
56) In Barbara Kellerman's follower model, these follower type(s) would be likely to resist change if they disagreed with a leader.
A) bystanders and isolates
B) bystanders, participants, and activists
C) activists, diehards, and bystanders
D) participants, activists, and diehards
Answer: D
Diff: 3Page Ref:12
AACSB: Analytic Skills
Objective: 03
57) Styles of ______vary from culture to culture.
A) both leadership and followership
B) leadership only
C) followership only
D) neither leadership nor followership
Answer: A
Diff: 2Page Ref:12
AACSB: Dynamics of the Global Economy
Objective: 03
58) Until very recently, the concept of followership has had ______.
A) a positive connotation
B) a negative connotation
C) no connotation
D) an exciting connotation
Answer: B
Diff: 2Page Ref:11
Objective: 03
59) Authorities now generally think that followers have ______ability to lead their organizations in new directions.
A) no
B) little
C) a great deal of
D) absolute and total
Answer: C
Diff: 2Page Ref:12
Objective: 03
60) These include an element of both leading and following.
A) some jobs
B) almost all jobs
C) low level jobs only
D) high level jobs only
Answer: B
Diff: 2Page Ref:12
Objective: 03
61) Which statement best describes today's business climate?
A) Everyone must be a follower, but few can lead.
B) Everyone must be a leader, but few can follow.
C) Everyone cannot be a leader, so most must be followers.
D) Everyone must be both a leader and a follower.
Answer: D
Diff: 2Page Ref:12
Objective: 03
62) A CEO is being a follower when she does this.
A) implements innovative ideas
B) functions as a role model
C) listens to good ideas from employees
D) goes to social functions with employees
Answer: C
Diff: 2Page Ref:11-12
AACSB: Analytic Skills
Objective: 03
63) An employee is being a leader when he does this.
A) performs his job well
B) listens to useful suggestions from peers
C) makes useful suggestions to peers
D) disagrees with managerial decisions
Answer: C
Diff: 2Page Ref:12
AACSB: Analytic Skills
Objective: 03
64) Niall FitzGerald thinks that these two go together for all businesses.
A) freedom and power
B) power and leadership
C) responsibility and accountability
D) freedom and responsibility
Answer: D
Diff: 2Page Ref:13
AACSB: Ethical Understanding and Reasoning Abilities
Objective: 04
65) According to FitzGerald, the ultimate reason why companies should behave in socially responsible ways is because ______.
A) it's the right thing to do
B) companies are moral entities with moral responsibility
C) it's the easiest thing to do
D) it's in their long-term commercial interest
Answer: D
Diff: 2Page Ref:14
AACSB: Ethical Understanding and Reasoning Abilities
Objective: 04
Nick is an assistant chef on a sandwich truck that drives to different neighborhoods around his city and provides Banh mi, Vietnamese sandwiches, to its customers.
Each weekend, the truck tries to park in places that will have lots of foot traffic. Nick has an idea to improve business. He thinks employees should use the Internet to monitor postings of local neighborhood events, such as outdoor concerts and festivals. Those locations are likely to have plenty of customers for the Banh mi truck.
66) In suggesting a new way to find good locations for the truck, Nick is ______.
A) a leader functioning as a follower
B) a follower functioning as a leader
C) acting as a traditional leader
D) acting as a traditional follower
Answer: B
Diff: 3Page Ref:11-12
Objective: 03
67) In a traditional business setting, what would be the most likely way in which Nick might present his idea to management?
A) Nick would make a formal, written presentation of his idea to his supervisor.
B) Nick would present his idea to his immediate supervisor, and that supervisor would present it to management.
C) Nick would verbally present the idea directly to the boss.
D) Nick would create a PowerPoint presentation of his idea directly for the boss.
Answer: B
Diff: 3Page Ref:8-9
AACSB: Analytic Skills
Objective: 02
68) Which of the following would be the most effective way for Nick to present his idea?
A) have his supervisor bring up the idea in a meeting and have his supervisor argue for its implementation
B) bring up the idea himself in a meeting and have his supervisor argue for its implementation
C) bring up the idea himself in a meeting and argue for its implementation himself
D) submit the idea in written form on the Internet and allow others to argue for its implementation
Answer: C
Diff: 3Page Ref:8-9
AACSB: Analytic Skills
Objective: 02
69) Which action might best help Nick get his idea implemented?
A) argue passionately for the idea's acceptance
B) write a long, hypothetical description of how the idea might be implemented and what the likely results would be
C) do research to find actual neighborhood locations and bring a list of locations to management
D) do extra chores to show that he is a hard worker
Answer: C
Diff: 3Page Ref:8-9
AACSB: Analytic Skills
Objective: 02
70) Suppose a manager accepts Nick's idea, but the idea fails when it is tried out. Which consequence for Nick would be appropriate?
A) Fire Nick for taking too big a risk.
B) Praise Nick for trying, but discourage him from making suggestions in the future.
C) Warn Nick to be more careful with his suggestions in the future.
D) Praise Nick for trying, and encourage him to keep making suggestions in the future.
Answer: D
Diff: 3Page Ref:8-9
AACSB: Ethical Understanding and Reasoning Abilities
Objective: 02
Shawna has just been named CEO of Three-GF, a technology company. Shawna has worked at Three-GF since the 1970s starting out as a secretary. Much has changed since Shawna began.
Shawna's first boss was Steve, a hard-working executive who was primarily concerned with efficiency and being a problem solver.
71) Which of the following statements about Steve is true?
A) In a traditional sense, Steve was a manager because he was concerned with efficiency and problem solving.
B) In a traditional sense, Steve was a leader because he was concerned with efficiency and problem solving.
C) In a nontraditional sense, Steve was both a manager and a leader because he was concerned with efficiency and problem solving.
D) In a nontraditional sense, Steve was a manager because he was concerned with efficiency, and a leader because he was a problem solver.
Answer: A
Diff: 3Page Ref:8-9
AACSB: Analytic Skills
Objective: 02
72) What kind of attitude would you expect Steve to be most comfortable with?
A) uncertainty because he is primarily a manager
B) order because he is primarily a manager
C) uncertainty because he is primarily a leader
D) order because he is primarily a leader
Answer: B
Diff: 3Page Ref:8-9
AACSB: Analytic Skills
Objective: 02
73) Shawna's next boss, Kevin, often said that the most important thing was to "do things the right way." Kevin took a very personal approach toward achieving his company goals.
Which of the following statements about Kevin is true?
A) Kevin assumed the traditional role of a leader because he was concerned with doing things the right way and taking a personal approach to achieving goals.
B) Kevin assumed the traditional role of a manager when he was concerned with doing things the right way and a leader when he took a personal approach to goals.
C) Kevin assumed the traditional role of a leader when he was concerned with doing things the right way and a manager because he took a personal approach to goals.
D) Kevin assumed the traditional role of a manager because he was concerned with doing things the right way and taking a personal approach to achieving goals.
Answer: B
Diff: 3Page Ref:8-9
AACSB: Analytic Skills
Objective: 02
74) Shawna's next boss, Deidre, was a warm, empathetic, inspirational person. Like Kevin, Deidre took a very personal approach toward achieving company goals.
Which of the following statements about Deidre is true?
A) Deidre assumed the traditional role of a manager because she was empathetic, inspirational, and took a personal approach to achieving goals.
B) Deidre assumed the traditional role of a manager when she was empathetic and a leader when she took a personal approach to goals.
C) Deidre assumed the traditional role of a leader when she was empathetic and a manager when she took a personal approach to goals.