South Gwent Children’s Foundation
(Sparkle Appeal/ Big Lottery Fund)
Sparkle Care Co-ordination Development Officer
Hours of work: 30 hours per week
Salary: £25,200
Fixed term contract to: 31st March 2019
Base: Serennu Children’s Centre
An exciting opportunity has arisen for a Care Co-ordination Development Officer to work within Sparkle based at the Serennu Children’s Centre in Newport, South Wales. This unique, beautiful state of the art building, just off the M4, is home to an integrated day centre for children with disabilities/developmental difficulties between the ages of 0 and 18, providing health, social care and leisure opportunities in one location. It has been built in a joint initiative between the South Gwent Children’s Foundation charity (Sparkle appeal) and ABUHB and acts as a support network for the whole family unit with a wide range of facilities and leisure activities on offer.
This post has been developed by the Sparkle Appeal and is funded by The Big Lottery Fund. The service was developed following a consultation process with parents regarding the identified need for a sustainable, equitable and integrated care co-ordination service. The successful applicant will be based at the Serennu Children’s Centre and will be responsible for scoping the availability and benefits of care coordination within the Serennu and surrounding catchment area, working with all stakeholders, observing and assessing best practice used in other children’s centres and developing a workable long-term plan for more widespread implementation of care coordination.
The post holder will work alongside partner agencies to include the health board and social care to develop and support a pilot model of sustainable care co-ordination and will review and adapt the pilot as necessary to achieve a working, efficient integrated care coordination service throughout Serennu and the wider area.
The post holder will be committed, dynamic, innovative, extremely flexible and responsive to the needs of families. The development of this post will be shaped through close consultation with service users, South Gwent Children’s Foundation Trustees and partner agencies. The post will be line managed by the Centre Manager.
For further details please contact Donna Morgan, Serennu Children’s Centre Manager on 01633 748001. Please note that the job will close following receipt of sufficient applications or on the 14th April whichever is sooner. The interview date is to be confirmed.
Please send completed application forms to: Donna Morgan, Sparkle Appeal
Serennu Children’s Centre, off Cwrt Camlas, High Cross Road, Rogerstone, NP10 9LY
JOB DESCRIPTION
Post title Sparkle Care Co-ordination Development Officer
Responsible to Centre Manager
Location Serennu Children’s Centre, Newport, South Wales
Salary £25,200 for 30 hours per week
(fixed term to 31 March, 2019)
Job Purpose
The post holder will be responsible for scoping the availability and benefits of care coordination within the Serennu and surrounding catchment area, working with all stakeholders, observing and assessing best practice used in other children’s centres and developing a workable long-term plan for more widespread implementation of care coordination.
The post holder will work alongside partner agencies to include the health board and social services to develop and support a pilot model of sustainable care co-ordination and will review and adapt the pilot as necessary to achieve a working, efficient integrated care coordination service throughout Serennu and the wider area.
Key duties
Undertake consultation with families, facilitating focus groups, developing case studies and digital stories and undertaking user evaluation to clearly understand families’ needs in respect of the support required to help them to co-ordinate their child’s care.
Liaise with relevant staff, and ensure that there is full understanding of the new role and how best to integrate it into teams working with families.
Clearly articulate the priorities for families and the outcomes they wish to achieve to ensure any new model of care co-ordination will achieve these outcomes.
Scope the remit of care co-ordination within Serennu, develop effective networks and maintain collaborative working partnerships with relevant partner agencies including those within social care, education, the third sector and health.
Provide administration support to the Care Co-ordination Forum, including preparing and circulating agendas/papers, note taking and follow through in respect of actions recorded at the meeting.
To actively promote Sparkle services to families and professionals both within and outside of the centre.
To promote, monitor and evaluate the effectiveness of the “Supporting Families is Everyone’s Business” model.
Research, observe and assess best practice used in other children centres and identify gaps in current services to inform a new model of care co-ordination at Serennu.
To examine eligibility criteria for care co-ordination services where they exist and to work with others in the development of criteria which meets the needs of children and families.
To work with other professionals to identify how parents could be better supported to be more empowered, building self esteem and confidence to enable them to manage with less support from services.
Develop a proposed new model of care co-ordination at Serennu, to include the development of a full business case and costings for discussion with partner agencies. Set clear quality indicators against which such a model can be comprehensively evaluated.
Once agreed, to lead the pilot of a new model of care co-ordination, review its effectiveness and refine and adapt the model, as appropriate.
Work alongside partner agencies to ensure the pilot is developed into a proposal for a core integrated care-co-ordination service within Serennu, delivered by health and/or social care.
Data collection and analysis to include assessing whether professionals are co-ordinating appointments for children, DNA rates, cancelled appointments by services, etc exploring the reasons and timeliness for these actions. Explore and trial strategies to minimise such events, ensuring feedback from trial models from service users and providers.
Support families by signposting them to the appropriate help and support offered from Sparkle and other providers at the centre, and where appropriate within the community.
Work with the Sector Hub Co-ordinators, attending CDT meetings where necessary, to understand how care co-ordination services can support the proposed new model of managed referral and assessment processes.
To undertake multi agency information events and days for professionals and parents to gain a common understanding of how care co-ordination can impact positively on the lives of children and their families.
To effectively communicate and disseminate the development work taking place throughout the duration of the role through social media, websites, email and any other appropriate means.
To be fully informed about the full range of services available to families attending Serennu to include appropriate signposting. To work closely with other members of the Sparkle team in supporting families.
To demonstrate a willingness to undertake training, development and learning opportunities to improve skills and knowledge in relation to care co-ordination itself and care co-ordination services.
To comply with the Health and Safety at Work Act 1974 procedures and processes.
To adhere to all relevant Sparkle and ABUHB policies and procedures.
To observe confidentiality in all aspects of work.
To volunteer for at least four Sparkle events, fun days, etc per annum.
To undertake any duties and/or times of work as may be reasonably required of you, commensurate with your grade or general level of responsibility within the organisation, at your place of work or based in any other establishment.
Special Conditions
The nature of the post will require a flexible approach to hours of work. There will be a requirement to attend meetings, run sessions and attend events etc, which take place at evenings and on weekends.
Disclosure and Barring Services (DBS)
This post will result in you having substantial contact with children, the elderly, sick or disabled. The Authority, therefore, requires that by virtue of the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975, the Children’s Act 1989 and/or the Police Act 1997, you reveal any criminal convictions, bind over orders or cautions, including those which would normally be regarded as spent. You must complete the relevant section on the application form – your application will be returned if this section is incomplete. If successful in your application you will subject to a DBS and children barred list check.
This job description sets out the main duties of the post at the date when it was drawn up. Such duties may vary from time to time without changing the general character of the post or the level of responsibility entailed. Such variations are a common occurrence and cannot of themselves justify a reconsideration of the grading of the post.
Sparkle is committed to Safeguarding and Promoting the welfare of children, young people and vulnerable adults.
PERSON SPECIFICATION
POST: Sparkle Care Co-ordination Development Officer
ATTRIBUTES / ESSENTIAL / DESIRABLE / INDICATED BYQUALIFICATIONS / · Educated to degree level or equivalent level of experience
· Ability to use all Microsoft packages / · Project Management qualification such as Prince II or equivalent / Application form
EXPERIENCE / · Experience/understanding of working with children with disabilities and their families
· Experience in working within a multi agency setting
· Experience with developing fully costed business plans and service models
/ · Experience of working in a development officer role or with developing new services
· Experience of running focus groups
· Experience of service evaluation
· Working knowledge of person centred planning / Application form
Interview
TRAINING/PROFESSIONAL
DEVELOPMENT / · A willingness to undertake and continue training within this post. / Application form
Interview
PROFESSIONAL SKILLS / · Excellent communication skills – written and verbal
· The ability to establish good working relationships with parents in challenging circumstances.
· The ability to establish good working relationships with children and young people.
· The ability to establish good working relationships with professionals.
· Excellent negotiating and mediation skills
· The ability to prioritise work
· The ability to work as part of a team
· Excellent ICT and data analysis skills
· Imaginative problem solving
· The ability to work on own initiative
· The ability to manage projects
· Proven ability to work under pressure and meet agreed objectives within specified timescales
· Completer finisher / Application form
Interview
Reference
PERSONAL QUALITIES / · Enthusiastic and committed
· Self motivated and ability to motivate others
· A commitment to equal opportunities.
· A commitment to supporting young people to achieve their potential.
· Energy, stamina, resilience, flexible approach
· Patience
· Available to work flexible hours
· Reliable and punctual.
· Empathetic, calm and customer focused
· Good time management
· Self development and evaluation
· Effective team worker
· An appetite for hard work and challenges.
· The ability to think outside the box / Application form
Interview
Reference