Job Description

H3 Health Insurance Claims Handler

Due to continued expansion, H3 Health Insurance part of the 3fivetwo Group,is creating a number of new opportunities. H3 Health Insurance has an already established reputation for offering the very best in private Health Insurance.

We are looking to fill the role of Insurance Claims Handlerswho will be based at Titanic Quarter but may be required to travel to other company locations as required.

Location / Channel Wharf, Titanic Quarter
Hours / 37.5
Responsible to / Team Leader

Job Summary:

As a H3 Claims Handler you will be an integral part of a rapidly growing team and organisation. Your role will involve liaising with clients regarding their claims and following correct guidelines and procedures. The role will involve interacting with underwriters and medical professionals/healthcare providers on a daily basis. Great customer service is something that should come naturally to you along with the ability to display empathy and demonstrate great listening skills.

Key responsibilities:

  • Handle claims promptly and fairly.
  • Provide reasonable guidance and appropriate information to help a client make a claim.
  • Provide a clear understanding of the claims process and ensuring clients are well informed at each stage of the process.
  • Ensure claims are handled in accordance with the policy documentation and relevant legislation.
  • Manage time effectively and prioritise tasks.
  • Update systems and relevant databases accurately.
  • Management of client’s pathway from initial contact to completion of the claim.
  • Liaising with consultants and healthcare providers to obtain relevant medical documentation/information.

Person Specification:

Factor / Essential / Desirable
Qualifications / 5 GCSE grades A-C including Maths and English or Equivalent.
Experience / 1 Years’ experience working within an Insurance / Claims Processing environment.
Experience using Microsoft Office / Experience in Medical Administration
Special Knowledge and Skills / Understanding of the Data Protection Act and importance of confidentiality. / Knowledge of medical terminology
Personal Attributes / Highly organised and a proven ability to prioritise
A high level of confidentiality
Excellent interpersonal and customer facing skills
Strong communication skills, both written and verbal
Flexibility and willingness to learn
Ability to work as part of a team
Ability to work accurately with attention to detail
Motivated and enthusiastic
Commitment to on-going development

Please complete an application & monitoring form and return to:

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