IT Manager: Position Summary

IT Manager

We currently have an exciting opportunity for an IT Manager to join our team. The objective for this role is to provide a reliable and trustworthy IT infrastructure for the benefit of the CUTA team and for CUTA members across Canada.

This is an exciting time at CUTA, as investment in the transit industry is growing at an all-time pace, and CUTA’s focus on Member Value converge to stimulate our interest in an IT platform to allow more member and industry collaboration than ever before. We are small but mighty, and you are ready to take on transitioning an existing platform to new heights. You love developing and supporting a reliable IT infrastructure and service, are a natural collaborator; and more than that, you have an inherent curiosity in transit and urban mobility, and are passionate about the opportunity for your IT services to have social benefit.

IT Manager: Position Summary

The IT Manager will work closely with key stakeholders, in a leadership role, to determine the IT needs of the organization and provide a reliable, trustworthy IT infrastructure. The incumbent will utilize a hands-on approach to manage CUTAs IT output, delivering projects and initiatives that support reliable and effective service delivery that aligns with our associations growing IT needs.

This position requires an individual with a strong IT background, with experience as a Business Analyst who can understand and analyze business requirements, and create technical solutions that meet business objectives.

Essential Functions: include but are not limited to the following:

IT Infrastructure and Systems Support - Provide IT infrastructure support (local and remote offices), including network management, cloud and hosting services, hardware and software asset tracking and management and systems support. Identify and implement best practices, showing value to management.

·  Manage IT business systems and infrastructure within the organization

·  Recommend information technology strategies, policies, and procedures by evaluating organization outcomes; Prepare proposals for major, complex and long term technical solutions, including cost analysis, time required, and alternative approaches

·  Provide network level support for business applications

·  Provide software installation and equipment troubleshooting across departments

Resource Management- Manage external service providers to meet service level requirements, improve system performance, and enhance security and reliability

·  Evaluate, select and manage external service providers to meet service level requirements, improve system performances and enhance system security and reliability.

Business Intelligence and Continuous Improvement - ERP support and maintenance, Report creation

·  Report key metrics to Senior Management

·  Evaluate and implement improvement initiatives to provide user-friendly interfaces to iMis

·  Maintain and troubleshoot iMis/ERP to ensure consistent, reliable functionality

·  Consult with users across organization to understand business objectives and plan efficiency initiatives

·  Support users with iMis issues and resolution and provide end-user training and documentation

·  Create manage and update SSRS and Crystal reports, automating where appropriate

Education and Experience

·  Bachelor’s degree in computer information systems, management information systems, computer science or a related field of study

·  5-10 years’ cumulative, hands-on, technical experience and knowledge of IT infrastructure, network management, cloud and hosting services

·  > 2 years’ working experience as IT Manager or Supervisor

·  > 5 years- working experience as Business Analyst

·  > 5 years’ ERP System setup, updates and maintenance,

·  > 5 years’ SQL database administration (MS SQL Server), SSRS – Creating, updating and managing reports

·  Experience developing Crystal Reports

·  Experience in project management

·  Experience in a NFP environment is an asset

Skills and Attributes

·  Business thinking and acumen- thinks like a leader and assesses opportunities with the big picture in mind

·  Sense of initiative- proactive, with a bias to action

·  Strong analysis and problem solving skills- analyzes problems in-depth to determine root cause

·  Hands on approach to management- Successfully interacts at all levels to deliver IT solutions

·  Excellent verbal and written communication- communicates effectively to technical and non-technical users

·  Independence/Confidence/Assertiveness- will take an independent stand when necessary

·  Leading edge- constantly benchmarks best practices and strives to be as leading edge as appropriate

·  Project management/organization- applies project management strategies when creating and executing IT initiatives

Only successful candidates will be contacted.

Application Method

If this position interests you, please submit your cover letter and résumé to . Please also include the Job ID in the subject line of your email.

Job ID: IT17. Please see www.CUTAACTU.ca job board.