SENIOR SOLUTIONS JOB DESCRIPTION
Classification: Hourly/Non-exempt
Position: Case Manager
Supervisors: Case Management Program Director or Case Management Supervisor as
Assigned.
Qualifications:
Education/Experience
Bachelors Degree, preferably with a human service or counseling orientation,
with at least 3 years of social service or related experience working for a human
service agency that provides assessment and direct services to elders.Masters
degree preferred.
Case management experience working with elders and younger disabled highly
desirable.
Job Skills:
Excellent organizational skills and ability to work with elders and their families
Offering motivational interviewing and options counseling.
Interviewing and assessment skills.
Ability to communicate effectively, both orally and in writing.
Mediation and negotiating skills.
Ability to be assertive and to use sound judgment in dealing with difficult and
stressful situations.
Ability to work independently in the field and as part of a larger team of
professionals.
Ability to establish positive working relationships with service providers.
Experience and comfort level with electronic record keeping and database/government reportingsystems.
Ability to work with complex written regulations.
Ability to understand the need for privacy and to maintain client confidentiality.
Case Manager Job Description Page 2
General Description:
Senior Solutions Case Manager under the mandates of the Older American Act assists people 60 years and older in obtaining the services needed in order to live as independently as possible consistent with client's capacity and/or preferences for care, quality of life and agency resources. Case Manager will work with clients and their caregivers to develop individualized long range future planning options. Case Manager acts as an agent for the client, but is also accountable for seeing that services provided do not exceed program budgetary constraints. Overall, the goal is to assess the needs of each client and with them implement a planning process which will empower both client and caregiver, where applicable, to use program services and available client resources that are most appropriate to meet those needs and create future sustainability for independent living. There should be special emphasis on targeting those most in need and at risk of losing independence. Services may be offered to a few younger adults with disabilities under special circumstances.
Responsibilities:
Works incollaboration with other service providers to create a care plan to
enhance an elder’s independence and assist an elder in making choices related
to their needs and wants.
Monitors and reassesses program service plans as required.
Has working knowledge of services and programs available to elders and younger
persons with disabilities.
Regardless of income level, offers options counseling to elders to help them plan for ongoing independence and safety.
Assists people, when necessary, to gain access to existing services such as public
Benefits, housing, legal services, etc..
Ensures that all provided services do not exceed budgeted amounts and are consistentwith government guidelines.
Participates in case consultation with multi-agency teams on behalf of clients when appropriate.
Acts as a supervisor for Senior Solution’s Senior Companion within their
geographic area.
Adheres to policies, procedures and standards of performance for case management asestablished by the State of Vermont.
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Provides public education and information to clients and caregivers.
Maintains complete and accurate documentation of all cases and reports on these
activities as required.
Attends meetings/trainings as required.
Has a valid driver's license and access to reliable transportation.
Performs other duties as assigned by Supervisor.
Updated 10/30/12