STRATHCARRON HOSPICE RETAIL

Retail Manager

CumbernauldShops

Permanent

Full Time: 37.5 hours per week

Salary: £ 17,760- £20,727 per annum

Reference No: 1707354

Strathcarron Hospice Retail is seeking to recruita Retail Manager for our two Cumbernauld shops both based within the Cumbernauld shopping centre.

Duties will include day to day management of the two charity shops. We are looking for someone with good communication skills and a strong retail background with experience in customer care and cash handling. We are ambitious to develop our shops and you will be instrumental in introducing new systems and training our volunteers.

Applicants should be flexible and able to work at weekends and cover other shops when required.

This post is subject to a check by Disclosure Scotland

For further information, please contact David Rennie, Area Retail Manager on 01324 826222.

An application packis available on our website by contacting Nicola Griffin, HR Coordinator on 01324 826222 or by emailing

Closing Date: Thursday 27thJuly2017

STRATHCARRON HOSPICE

JOB DESCRIPTION

1.JOB DETAILS

Job Title:Retail Manager

Responsible to:Area Retail Manager

Department:Retail

Job Holder Reference:

No. of Job Holders:11

2.JOB PURPOSE

To maximise sales and profitability of shops, maximise value from donated goods and enhance awareness of the Hospice within the community.

3. DIMENSIONS

To operate and develop profitable second hand retail outlets to secure funds for the Hospice.

To raise awareness of the Hospice, it’s brand and services in the community.

To develop and promote good working relationships with volunteers.

To work alongside the Hospice complying with relevant policies.

To investigate all possible venues for maximising sale of both donated and boughtgoods.

4.ORGANISATIONAL POSITION

5.KEY DUTIES / RESPONSIBILITIES

Planning and Organising

To produce and manage an overall volunteer rota ensuring adequate and appropriate cover is provided for the two shops during trading hours.

To meet agreed sales targets.

To manage and co-ordinate the day to day retail activities and volunteer team within the shops.

To manage the agreed stock rotation system within the shops to ensure stockdisplayed is both regularly refreshed and updated.

To manage and co-ordinate window and shelf displays within the shops operational guidelines.

To manage and co-ordinate the processing of donated goods within agreed guidelines selecting appropriate goods for sale/recycling.

To operate and manage a pricing policy to maximise profit from donated goods.

To ensure efficient and effective shop operations by following guidelines to include stock storage and disposal of rubbish.

To manage and co-ordinate the sale and stock control of all bought in goods including Christmas cards.

To liaise and assist in the transfer of goods to other shops.

To provide emergency cover for the shop and other Strathcarron shops when required.

To select appropriate goods suitable for realising more money through e-bay, or specialist vintage shops.

To train new volunteers.

Financial and Security

To monitor sales performance against budget and take remedial action in agreement with Chief Executive.

To control expenditure of a small petty cash float.

To control expenditure, minimise costs and authorise expenses within budget.

To seek opportunities to maximise value from donated goods according to Shop Policy.

To ensure daily banking with accurate and timely completion of daily sales ledger and weekly reporting.

To follow agreed till and cashing up procedures when handling money.

To ensure correct procedures are followed by the shops for the safe receipt of donated money.

To ensure that Health and Safety and Trading Standards regulations are adhered to within the individual shop.

To ensure that Hospice and Shop policies are adhered to.

To maintain adequate security and safety of shops, money, goods and personnel.

To promote and develop Gift Aid for donated stock.

To report accidents according to Hospice policy and report any maintenance requirements according to guidelines.

To follow security procedures when handling donations.

To ensure shop volunteers are trained in fire/evacuation procedures.

Customer Service

To provide excellence in customer service at all times.

To show real appreciation to donors for all donated goods at all times.

To deliver and maintain high standards of presentation, stock, and housekeeping

To actively listen to customers and volunteers to demonstrate time and care.

To create a welcoming, happy and appreciative atmosphere for customers and shop volunteer team.

Encourage team work and exhibit leadership values.

Positively promote the role and working of the Hospice within the community.

Professional

Attend staff meetings as required.

Ensure shop volunteer team is regularly briefed on key issues, activities and changes to policy.

Engage volunteers in the communication loop with timely and effective information.

To develop self to enhance performance within the role and attend training courses as identified/required.

To support and carry out an induction programme for all new volunteers and ensure ongoing training.

6.SYSTEMS AND EQUIPMENT

Computerised till system.

Tagging guns

Vacuum Cleaner

Telephone

Roller Shutters

Heaters

Diary/Communications Book

Uplift and Delivery record book

Cash ledger

Daily Sales

Volunteer Rotas

Rag Receipt book

Operational Manual

Petty Cash Book

7.ASSIGNMENT AND REVIEW OF WORK

Responsible for daily operations of each shop including meeting weekly, quarterly and annual sales targets.

Annual Performance and Development review system.

Monthly Shop Manager Meetings.

Mandatory training.

8.DECISIONS AND JUDGEMENTS

Quality of donated goods

Arranging appropriate volunteer cover

Arranging sales initiatives when appropriate

Pricing in line with policy and local climate

9.COMMUNICATIONS AND WORKING RELATIONSHIP

Customers – serving and assisting with enquiries and sales

Volunteers – managing, assigning tasks and building good working relationship

Shop Management Staff – reporting and seeking assistance

Donors – thanking and assisting with enquiries

Rag Merchant, Refuse Collectors, Security Guards/Centre Management

Volunteer Co-ordinator – communicate regarding volunteer recruitment and management

Maintenance Department for transport and repairs

10.PHYSICAL/MENTAL/EMOTIONAL DEMANDS OF THE JOB

Dealing with difficult customers

Occasionally being a lone worker

Managing volunteer performance/expectations

Window Displays and merchandising

Sorting dirty/soiled donations

Generating sales when no control over goods

Lack of space

Lack of volunteers

Temperature

11.KNOWLEDGE AND EXPERIENCE REQUIRED TO DO JOB

Experience of managing a team

Previous retail experience

Cash handling experience

Experience in a customer service environment

Responsible attitude

A flexible approach to work

Good housekeeping

STRATHCARRON HOSPICE

Terms and Conditions:The terms and conditions of service are those laid down in line within the Agenda for Change Handbook terms and conditions.

Location: Strathcarron Hospice.

Salary Scale:£17,760 - £20,727 per annum, pro rata

Staff taking up a new appointment with Strathcarron Hospice will normally enter the scale at the minimum of the pay band/range. Any appointment above the lowest point of the pay band/range will be subject to verification of previous NHS/Hospice services or experience outside the NHS/Hospice, which is given in recognition of relevant complete years of experience.

Hours:Full time, 37.5 hours per week.

Employees may be required to vary the pattern of their working week subject to the exigencies of the service.

Duration:Permanent

Annual Leave:27 days rising to 29 days after 5 years service and to 33 days after 10 years service plus 8 public holidays (pro rata).

Or

202.5 hours rising to 217.5 hours after 5 years service and to 247.5 hours after 10 years service plus 60 hours public holiday (pro-rata)

Sick Leave & Pay:In accordance with Strathcarron Hospice provisions

Superannuation:This post is superannuable under The Falkirk Council Local Government Superannuation Scheme and your remuneration will be subject to deduction unless you choose to opt out of the scheme.

Right to work in the UK:

Strathcarron Hospice has an obligation to ensure it does not employ any worker who has not been granted the relevant permission to work in the UK. This permission is without exception granted by the UK Border Agency. We are required to check the entitlement to work in the UK for all prospective employees, regardless of nationality or job category

Pre-employment Health Assessment:

No appointment can be confirmed until a satisfactory medical examination has been undergone.

Protecting Vulnerable Groups Scheme

(if applicable):From 28th February 2011 the Scottish Government introduced a new membership scheme to replace and improve upon current disclosure arrangements for people who work with vulnerable groups. If the duties of this post involve regulated work with children and young people and/or protected adults, the successful candidate will require to be a member of the PVG Scheme and consent to Strathcarron Hospice obtaining a Scheme Record or a Scheme Record Update, if they are already a member of the Scheme. More information of the PVG Scheme can be found at

Police Act Disclosure Check

(if applicable):If the duties of this post require the declaration and validation of criminal convictions, the successful candidate will be required to complete a standard or enhanced Police Act Disclosure Scotland check prior to any offer of appointment being made. In the event of employment, any failure to disclose such convictions could result in the withdrawal of any offer, disciplinary action or dismissal by Strathcarron Hospice.

Confidentiality:In the course of your duties you may have access to confidential information concerning patients or staff. Unauthorised disclosure or removal of information may lead to consideration of disciplinary action.

Equality in Employment:

Strathcarron Hospice fully supports the principle of equality in employment and opposes all forms of unlawful and / or unfair discrimination which cannot be shown to be justified. Strathcarron Hospice is committed to ensuring equality of treatment for both present and potential employees.

No Smoking Policy:In line with Strathcarron Hospice’s No Smoking policy, Strathcarron Hospice is a smoke free environment. This means that smoking will not be permitted by staff anywhere within the Hospice premises including residences and grounds.

Health & Safety:All employees have a responsibility for their own health & safety and the health & safety of others who may be affected by what they do. Employees also have a duty to co-operate with their employer by following Strathcarron Hospice policies and procedures and safe systems of work; by using equipment safely and by bringing any shortcomings in health and safety arrangements to the attention of their employer. Where something is provided in the interests of health & safety employees must not interfere or misuse it. All employees have a legal responsibility to report any shortcomings in terms of this in their area. Managers and supervisors have a responsibility for monitoring health & safety arrangements and ensuring staff are following policies and procedures and safe systems of work.

Partnership Agreement:Contributing to the development of partnership working by: supporting Strathcarron Hospice in delivering its goals and objectives; supporting continuous improvement in own performance and the performance of the department, directorate and Strathcarron Hospice; attending training, development and other activities aimed at improving own skills and for the benefit of the organisation and patient care.

Completed application forms should be returned to:

Nicola Griffin,

Human Resources

Strathcarron Hospice

Randolph Hill

Denny

FK6 5HJ

Or emailed to

Closing date: Thursday 27thJuly2017