Kelly L. Keiser

2620 Eastvale Avenue ∙ Oregon, Ohio ∙ 419-297-4592 ∙

Objective

Communication Specialist transitioning to a supervisory position

Qualification Summary

·  Medical Terminology acquired through schooling and experience.

·  Efficient in Zoll processes, Microsoft Word, and data entry.

·  Ability to work as a team or independently.

·  Experience in handling stressful situations involving aircraft and ambulances.

·  Knowledge of dispatching procedures, radio communication, and equipment.

·  Strong interpersonal skills/communication skills not only with colleagues, but requestors and management.

·  Associate degree of Applied Science, specifically Emergency Management and Planning.

·  Maintain CPR/First Aid, EMT-Basic, and FF-I certifications.

Experience and Achievements

2011 – Present Mercy St. Vincent LifeFlight/Mobile Life Toledo, OH

Communication Specialist

·  Provide needed information such as coordinates, pertinent patient information for transport, and other instructions to provide transportation services.

·  Conduct professional communications with requestors, hospital staff, and patients.

·  Data entry and registration.

·  Acted as preceptor for training of other personnel.

·  NAACS Certified Flight Communication Specialist

2004 – Present LifeStar Toledo, OH

Dispatcher

·  Dispatch ambulette and ambulances.

·  Customer service.

·  Communications with personnel, patients, nursing home, and hospital facilities.

·  Data entry with a background in billing services.

·  EMT-Basic

·  Ambulette Driver

2005-2007 Lake Township Fire Department Walbridge, OH

EMT/Firefighter

·  Respond to fire and EMS calls.

·  Public relations in the community.

·  Conducted fire and rescue operations.

·  Patient reports

2002 – 2004 The Gathering Place

Assistant childcare teacher

·  Cared for children aged six weeks to school age.

·  Communications with parents.

·  Daily routines involving activities for children.

January 2002 – June 2002 Walgreen’s Oregon, OH

Cashier

·  Customer service

·  Handling of money

·  Stocking and cleanliness of the store.

Education

2010 – 2013 Owens Community College

·  Associate of Applied Science in Emergency Management and Planning

2006 – Current Firefighter I

·  Licensure obtained through Oregon Adult Education

2005 – Current EMT-Basic

·  Licensure obtained through Oregon Adult Education

June 2002 Clay High School

·  Obtained diploma

Credentials and Affiliations

·  Associate of Applied Science in Emergency Management and Planning

·  NAACS Certified Flight Communication Specialist

·  EMT-Basic

·  Firefighter I

·  CPR/First Aid