HEALTH INFORMATION:
Team members will provide you with information about your condition, treatment and care. You may find the information resources below useful:
Highland Health Information and Resource Service – provides information on all aspects of health and health-related services for the Highland population. (Lo-call: 0845 7573077
Mon – Thurs: 10am to 4pm
Fri: 10am to 1pm
NHS HELPLINE 0800 22 44 88 The NHS provides an information and advice line about illnesses, patient’s rights, self-help and support groups and information about services. All calls are free and confidential.
NHS 24 - 08454 24 24 24 – Provides health information and advice for access to services during out of hours.
Comments, Suggestions and Complaints
We welcome comments, suggestions or any complaints about any aspects of our service. These can be made to:
The District Nurses or Team Leader
The District Manager:
Alison Phimister
Ross Cromarty and West Ness
Locality Management Offices
Larachan House
9 Docharty Road
DINGWALL
IV15 9UG
A leaflet outlining the NHS Complaints Procedure is available from the local GP Surgery.
Mid Highland Community Health Partnership
COMMUNITY NURSING (DISTRICT NURSING)
INFORMATION LEAFLET
TEAM:
Jenny Macgregor – Team Leader
Sally Bentley
Kim Sieczkarek
Kerry Martin
Marlene Paton
Aileen Gallacher
Healthcare Support Workers:
Ruth Parke and Audrey MacIsaac
TELEPHONE NUMBERS:
Beauly: 01463 782341
Drumnadrochit: 01456 450233
The District Nurses can be contacted 8.30-4.30 Monday to Friday.
After 4.30pm and all weekends, call your doctor’s surgery where your call will be dealt with or diverted to NHS24.
Who’s Who:
The team of Community nurses is led by District Nurses and supported by staff nurses. They work alongside and can refer with your consent, to other professionals which included GP’s, health visitors, practice nurses and podiatrists to name a few. They can also refer to voluntary organisations.
Who Can Refer You to the Community Nurses:
You can contact the District Nurses yourself, or a friend, a carer, or your GP may contact the District Nurses on your behalf.
Where and When:
District Nurses visit people unable to travel, those who are homebound or when it is in the patient’s best interest. Occasionally you may be invited to attend your GP surgery. An appropriate time of visit will be pre-arranged.
Care Plan
A care plan will be written in partnership with you, explaining what and when procedures will be carried out. Your care plan may be left in your home or kept by the District Nurses. You and your carer can also write in the care plan.
Type of Care We Provide:
Reablement: Provide education and support allowing patients to take responsibility for their own care needs, i.e. promoting self-care in a safe and supported environment.
Wound Management: Assessment, prescription and application of dressings, health education including advice on self-care and nutrition.
Provision of Nursing Care: Of patients in the palliative stages of disease management or terminal phase of life. Psychological and emotional support to patient and family, health advice and education, and follow-up bereavement support to relatives.
Continence Promotion: Assessment and treatment of incontinence and supply of continence products where appropriate. Catheterization – education and support.
Teaching Self-Care procedures: To enable patients and their carers to manage health needs e.g. use of nebulisers, oxygen therapy, P.E.G. feeding and administration of medications, injections where appropriate.
Rehabilitation, Support and Management: Of patients with chronic degenerative disease and disability e.g. multiple sclerosis that results in associated health problems, poor mobility and restricted ability to self-care. Advice and supply of equipment to promote independence.
Administration of Medication: e.g. injections, P.I.C.C. lines following chemotherapy.
Chronic Disease Management: Screening and monitoring of conditions with advice on coping and living with disease e.g. diabetes and coronary heart disease, C.O.P.D – self management plans.
Your rights as a person using NHS services:
· To be treated with care, consideration, respect and dignity
· You have a right to be involved in discussions and decisions about your condition, treatment and care.
· To have privacy during consultations and the right to exclude those not involved in the provision of your health care
· For personal information to be handled in confidence at all times.
· To have the support of a friend, relative or advocate
· To be fully consulted and informed about the arrangements for your discharge and any follow up care
· To have your religious beliefs and ethnic values respected
· To receive information about services provided
· To make any comments or suggestions which may improve the quality of the service we provide or to make any complaint.