Support Worker Supervisor - Nights (Harrogate) - Job TATESWSN
Thank you for your interest in the above position. I am pleased that you are interested in working for RNIB, which achieves such a tremendous amount for blind and partially sighted people.
Our application pack consists of:
· an application form
· a job description and person specification
· our values and behaviours
· an equal opportunities monitoring form
This pack can also be made available to you in large print, Grade 1 or Grade 2 braille, or on disk or tape. Please feel free to ask us if you would prefer to receive it in one of these alternative formats.
If you have a disability and would like assistance in filling in the form then please contact me at least three days before the closing date for the role and we shall be glad to help you.
If you are able to, please complete and return your equal opportunities monitoring form and CV by email to .
However we will accept braille, audio, disk, typed and handwritten applications sent to HR Administrator, RNIB, Human Resources, 105 Judd Street, London WC1H 9NE.
We want to ensure that as much of our resources as possible go towards supporting people with sight loss and therefore we do not normally contact unsuccessful applicants individually. If you have not heard from us within three weeks of the closing date, please assume that your application has been unsuccessful on this occasion. However, we would encourage you to apply for other suitable roles.
Once again, thank you for your interest in this vacancy and for working for the Royal National Institute of Blind People.
Chinedu Okoye
Assistant Resourcing Business Partner
0207 391 2277
RNIB Job description
Job title: Support Worker Supervisor - Nights
Job level cluster: Support / Delivery
Job level: M4
Salary: £18,445
Group: RNIB Places
Section: Education and Social Care
Unit: Tate House
Location: Harrogate
Hours: 33 hours per week (3 nights)
Reports to: Assistant Manager
Job Ref: TATESWSN
Purpose of job
To provide care and support to service users with serious sight loss and additional disabilities and to supervise daily operations in the home.
Financial responsibility:
No budget responsibility
Decision making responsibility:
Understands organisational practice and requirements relating to own work area and uses this to improve outcomes
Main accountabilities
1. To provide personal, social, emotional and physical care to clients including palliative care.
2. Supervise social care workers during night shifts assigning routine tasks and ensuring compliance with policies and procedures.
3. Administer all medications in the home and provide first aid assistance to service users and staff when required.
4. Ensure that the building is secure during out of hours working.
5. Follow agreed standards and procedures as determined by the RNIB, CQC and other agencies.
6. Chair handover meetings and care planning meetings to discuss the needs of service users and reach agreement regarding future care plans.
7. Develop effective relationships with service users, families and colleagues.
8. Complete daily logs and care plans relating to care delivered.
9. Any other reasonable duties commensurate with the role.
10. Adhere to all RNIB policies and procedures
This job description sets out the duties of the post at the time it was drawn up. Such duties may vary from time to time, and indeed the tasks performed may develop over time. Such variations are normal and cannot of themselves justify a reconsideration of the grading of the post.
Person specification
All criteria are essential unless otherwise stated.
1. Specialist knowledge, skills and experience
1.1 Knowledge of the needs of older people.
1.2 QCF Diploma in Health and Social Care Level 2 or equivalent, prepared to and working towards achieving QCF Diploma in Health and Social Care Level 3 or equivalent, within 12 months.
1.3 Experience of working at a supervisory level in a care setting or ability to demonstrate your readiness to work at that level.
1.4 Knowledge of the CQC Fundamental standards of quality and safety and judgement framework.
1.5 Knowledge of the following:
· Care practises with regard to older people.
· Care standards legislation.
· Legislation, regulations and good practise relating to residential care.
1.6 Ability to use Microsoft Office packages, such as Word, Excel, Outlook and the Internet.
Desirable
1.7 Experience of working with older people who have sight problems, are hearing impaired, or dual sensory loss.
2. Team working
Experience of developing effective and supportive relationships with colleagues.
3. Problem solving and creative skills
3.1 Experience of maintaining high professional standards and the ability to follow quality assurance systems.
3.2 Ability to remain calm and self controlled under pressure, reacting well to change and remaining positive despite setbacks.
4. Communication
4.1 Ability to be clear, concise and fluent in both written and oral communication, adapting style and content according to the recipient.
4.2 Ability to relate well to all customers ensuring that their needs are met.
5. Special conditions
5.1 This post is conditional to an Enhanced Disclosure and Barring Services Check for regulated activity
5.2 Prepared to participate in training and development events and meetings etc., which may be held in different parts of the country, in order to achieve RNIB objectives.
5.3 Prepared to cover staff absences in addition to working contracted hours.
5.4 Hours for this role are 36 per week. Shift working will be required which will include weekends and public holidays and some sleep in duties as well as on call.
Behaviours
Deliver results
· Shows Commitment to continuous personal learning and development which supports the delivery of outstanding service.
Engage customers
· Prepared to go the extra mile to exceed customer expectations.
Engage others
· Builds and sustains strong support relationships with colleagues and customers and others which engenders trust and respect and contributes to team and organisation’s profile and reputation.
Lead and inspire
· Shows willingness to take responsibility for own action.
· Remains calm and focused under pressure.
· Displays resilience and takes a rational approach.
Personal impact
· Communicates clearly, concisely, accurately and appropriately to the audience.