JOB OUTLINE

Job Title

/ Property Factoring Advisor

Department

/ Property Services
Salary and conditions /

£22,638-£28,426 pro rata, minimum 21 hours per week plus other requirements as driven by business needs

Responsible for /

Assisting the delivery and expansion of a comprehensive factoring service to factored owners and commercial owners of Levern Property Services and Barrhead Housing Association

Reporting to: /

Barrhead Housing Association’s Property Manager

Communication and collaboration with: /

All LPS and BHA stakeholders and employees

  • The community
  • FLAIR stakeholders, where appropriate
  • Business partners, contacts and stakeholders across the RSL, voluntary, public and private sectors

  1. Purpose of the Job

The purpose of the post is to provide a prompt, polite, professional and efficient response to the Association’s customers and to provide a comprehensive property factoring service to our customers, potential customers, other departments, senior officers and our Governing Board.

  1. Behaviours

To help deliver Barrhead HA’s Vision - “Creating opportunity for growth & improvement” – uphold our Values, and provide the best service we can, you will need to be:-

  • Pro-active, energetic, enthusiastic, and committed
  • Informed & analytical – a pragmatic problem solver
  • Honest, respectful and trustworthy
  • Efficient, competent and professional
  • Reliable and dependable to colleagues and to our customers
  • Flexible, adaptable and responsible
  • Action centred – fostering a `can do` positive culture.
  • A good team-player and able to work on your own
  • Dedicated and care about our particular purpose
  1. Position within the organisation

The post of Property FactoringAdvisor is key to LPS service delivery being part of our front-line customer focused service. The post-holder will assist the subsidiary further its aims of expanding services that ultimately benefit the aims of Barrhead Housing Association and its subsidiary. This will include preparing good quality marketing materials, and information to current and potential service providers, attendance and administration of owners meetings and minutes, and comprehensive service improvements in consultation with the Owner’s forum. The post sits within Barrhead Housing Association’s Property Services team andultimate tasks will depend on the business needs across both organisations including servicing Governing Boards.

  1. Main Duties and responsibilities
  • The key role is to provide business development and support services to our customers, who will be mainly owner occupiers or private tenants, private agencies employed to oversee business development and training opportunities, and third sector voluntary organisations. The post-holder will be responsible for taking forward key services but to also consider expansion and diversification of services as required by our customers, the Board of LPS and the aims of Barrhead Housing Association.
  • The post-holder must comply with both Barrhead Housing Association’s policies and procedures and for those specific to Levern Property Services for the delivery and development of the services provided to all our customers.
  • LPS Factoring Services to include:
  • Delivery of a professional, effective and efficient service to owner occupiers for factoring services as covered by the Housing Association’s reactive, cyclical and planned maintenance programmes including attendance at evening owners meetings as appropriate.
  • Consultation and liaison with owners and external agencies including solicitors over factoring arrangements and annual consultations on and including Terms and conditions, Titles, and written statements.
  • Preparation and issue of timely quarterly invoices to factored owners.
  • Pursue debts, recording of balances and payments and liaison across departments for factoring services (LPS and BHA debts).
  • Follow-up action in respect of debtor accounts in line with agreed policies and procedures.
  • Contribute to the on-going development of our new computer system within the organisation.
  • Contribute to the development of the LPS factoring services as required of the Property Factors Act 2011 including the onward review of documents, consultation and implementation of necessary improvements and delivery of services.
  • Contribute to the development of services as agreed through consultation with owners and at our Owner’s forum.
  • Record, review and action all enquiries and complaints as per the complaints policy.
  • LPS private rented services to expand and set up the direct landlord services to the private sector to include setting up agreements with owners to manage their properties. This would include the letting of properties, signing up new tenants, tenancy advice including rent collection and arrears management, general welfare advice, conditions of tenancy as described by tenancy conditions including repairs and maintenance, etc.
  • LPS third sector voluntary agency servicesto assist in the development of a range of service required of third sector voluntary and private sector companies. This would include facilities management services, advice and guidance on management and repair of buildings, to offering insurance and other related services depending on needs. A flexible approach to service development would be required to meet individual needs.
  • LPS marketing to assist in the development and completion of the necessary marketing materials and policies across the subsidiary company to allow expansion and growth.

As and when required and agreed with the Property Manager, the post-holder will be expected to assist in all related duties as directed.

  1. General issues and responsibilities

The post-holder will always maintain confidentiality with respect to individual customers, and clients this will include regard to legislation, good practice and policies and procedures. The post-holder will be responsible for updating and developing policies and procedures for tasks identified within this job description.

Person Specification

Essential

  • Knowledge of the Property Factors Act 2011
  • Experience of delivering customer driven service improvements
  • Excellent communicator
  • Good IT skills including use of websites and social media
  • Excellent customer care skills
  • Educated or working towards degree qualification in a relevant discipline
  • Meet our core values – dependable, responsible, efficient, dedication and integrity.

Desirable

  • Knowledge of the role of housing associations
  • Experience of marketing

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