Princess Cruises Application

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E / Name / SHIN So-hee / Birthday / 23-11-1990
Nick Name / Sarah / Telephone / +82-647436420
Apply Position / Guest Relations Officer / Mobile Phone / +82-1053795142
E-mail / / Skype ID. / shin.sohee
Address / 302ho, 62, Wonnoyeong-ro, Jeju-si, Jeju-do, Korea, 690-802
Specialty / Languages / Hobby / Swimming / Marital Status / Single
Height / 170Cm / Weight / 59Kg / Eyesight / L: 1.0 R:1.0

◈ Education

Period(dd.mm.yyyy) / School / Univ. / Major / Degree / Grade / Location
02.03.2009~17.02.2015 / Jeju National University / English Language Literature / Bachelor / 4.08/4.5 / Jeju
05.03.2007~02.05.2009 / Jeju Highschool / Hotel / Jeju

◈ Work Experience

Period(dd.mm.yyyy) / Name of Company / Position / Role & Responsibility / Location
20.12.2014~31.01.2015 / Jeju Tourism Organization / Part time / To translate and lead tours to Mt.Halla for foreigners and to advertise ‘2015 Mt. Halla Winter Event’. To assist on the free shuttle service, and give Jeju tour information in both advanced English and Mandarin. / Jeju Korea
28.09.2014~On going / Lotte Tour Development Co.,Ltd / Part time / To lead ship crews on post tours for cruise tourists and to assist with the welcoming ceremony. To manage tour buses through a great tour experience to improve jeju’s positive image. / Jeju Korea
10.10.2014~On going / Aju Incentive Tours / Part time / To conduct tours and interpret for tourists using shuttle buses, to insure convenient shuttle service and introduce local attractions. / Jeju Korea
28.06.2014~29.08.2014 / Jeju Tourism Organization / Intern / To take charge of accommodation and flights, to perform general research tasks for Asia Cruise Forum JEJU. To assist forum progress and attend to all the needs of experts and VIP guests. / Jeju Korea
21.05.2014~02.06.2014 / Costa Victoria / Intern / To host party and games. To manage (dis)embarkation. To work 2 charters for Korean passengers to create comfortable and enjoyable tours. / Japan
24.12.2013~On going / Jeju Tourism Organization / Volunteer / To operate tour information desk for cruise passengers, to distribute brochures and assist with ceremonies, to give a variety of tour information and contribute to the high quality of Jeju’s cruises industry. / Jeju Korea
08.10.2013~13.12.2013 / Ctrip / Intern / To conduct project research and manage continuously and update content including various prices for products to enhance readability of the website. / Shanghai China
26.08.2011~16.12.2014 / Oaks Seaforth Resort / Employee / To provide guest services and housekeeping. To promote friendly international service. / Sunshine Coast Australia

◈ Language

Language / Communication Level / Name of Test (if any) / Score / Date of Issue
Korean / C2
English / C1 / TOEIC/TOEIC Speaking / 675/Lv.6 / 23.02.2014/
15.02.2015
Chinese / C1 / HSK5 / 229 / 01.12.2013
Japanese / B1

Level : A1-Poor /A2-Basic / B1-Average /B2-Intermediate / B3-Upper intermediate

C1-Advanced /C2-Fluent(Mother Tongue)

◈ Language School & Overseas Experience

Period(dd.mm.yyyy) / Country / Name of Institute / Area of Study
29.07.2013~27.09.2013 / China / Shanghai University of International Business and Economics / Business and Economics Chinese, Advanced comprehensive Chinese
25.02.2013~25.06.2013 / China / Shandong University / Tourism Chinese.
Advanced Chinese conversation/reading/listening,
07.03.2011~27.05.2011 / Australia / Embassy English / Upper Intermediate comprehensive English

◈ Certification

Name of Certificate / Level / Organization of Issue / Date of Issue
Word Processor / 1st / The Korea Chamber of Commerce & Industry / 09.04.2010
Tour Guide / Korea Tourism Association / 08.01.2009
Craftsman Bartender / Human Resources Development Service of Korea / 26.11.2008
Teukgongmoosool / 1st / International Teukgongmoosool Federation / 27.10.2008
Hapgido / 1st / Korea Hapgido Federation / 20.09.2008

◈ Self Introduction

Dear. Princess Cruises,
I am applying for a GRO position with Princess Cruise because I really enjoyed my time working as a student intern at Costa Cruise last May and am confident that I have many great skills to bring to Princess Cruise. While as part of my internship experience, I was the animator for quiz games, which came naturally to me since I’ve volunteered regularly as an emcee for over 6years. I have the natural ability to bring guests together and build a fun and friendly atmosphere through jokes and camaraderie. After conducting the quiz game on the ship, all the passengers, my supervisor, and even the crew applauded. The supervisor told me that I already had the right attitude and skill set to be part of the crew. I felt the same way and I look forward to my next opportunity to use my skills to create a positive experience for everyone involved.
I’ve been focusing on everything related to cruises for the past year. I worked for Asia Cruise Forum Jeju on flights and accommodation for all guests, besides I met people who work for Costa Cruises by chance at venue. They remember me I was the Korean girl who is cheerful and challengeable because while I go around everywhere on board, I made satisfied passenger’s wants and needs. Also, I’ve been organizing information desk for passengers who disembark at Jeju International Port. During this time, I further developed my English, Chinese and Japanese language abilities. During the cruises, I actively sought feedback from passengers about their members I met during this time. From ongoing communication I feel I have gained a wide understanding of the current trends and changes in the industry.
This is the Golden time for rapid Asian growth. According to Chinese Governance, there are plans to construct more than twelve new international ports and also the biggest port in the world by 2020. As Carnival Cruises has joined a Joint Venture, it can grow along with the Chinese Cruise Industry with Jeju Island being one of the top destinations. By applying my strengths in foreign language and professional marketing skills as well as my depth of knowledge of Jeju Island, I feel I am perfectly situated to go above and beyond filling the roll of Guest Services Associate with Princess Cruises. I’m looking forward to sending a starting signal.
Thank you for your time and consideration of my qualifications.
Respectfully.
Shin Sohee

Date / Signature: 11th March, 2015 / SHIN So-hee .