JOB DESCRIPTION

Job Title:HR &Training Co-ordinator

Responsible to:Director of Human Resources

Directly Supervises:None

Close liaison with:HR Administrator

Main Purpose of the Role:Get good people to do great things together as a team.

  1. To support the Director of Human Resources with HR issues, assisting managers in all aspects of their people management in support of our Values & Principles and as a private and family-owned business.
  2. To co-ordinate company training following input from the annual personal performance reviews to ensure the skills required are available and at the right level.
  3. To ensure WLL follows good HR practices in all we do, and complies with all necessary legislation.
  4. To work as part of the HR team and ensure we have excellent standards and practices, compliant with all necessary legislation.
  5. To help WLL retain its status as a top company to work for.

Duties and Responsibilities:

  1. Recruitment:
  2. With the Director of Human Resources, to handle or assist with recruitment, from liaising with managers to ensure a full brief is taken, writing/updating job descriptions, placing suitable adverts in the best places (reporting against success), negotiating with agencies or on line recruitment companies, arranging and supporting managers to interview and make recruitment decisions, handling offers.
  3. To ensure new starters have offer packs and that induction and integration is arranged. Liaising with new startersduring their early days and ensuring probation meetings are carried out.
  4. Compliance:
  5. To assist with disciplinary and grievance investigations and hearings, including necessary paperwork and taking notes.
  6. To support managers with their people issues, providing advice and help.
  7. To keep up to date on employment legislation, obtaining legal advice where necessary on specific issues and ensuring we are using the current paperwork and policies.
  8. To keep the HR software and other logs up to date.
  9. To monitor and report as required.
  10. Training:
  11. Proactive and Reactive Training: To discuss with managers the training requirements for their teams, ensuring our training plan and record is updated, sourcing external courses, raising purchase orders, get joining instructions and monitoring feedback. To help run internal training courses, researching, delivering and getting feedback. To ensure our Flow e-training is up to date/liaising chasing managers to this effect. To ensure our regular training is in place for first aid renewals, full first aid training, emergency training, fire marshal training (in liaison with Facilities Manager).
  12. To understand the roles in the business for which we recruit and therefore able to assist with training on site such as till training, cash handling procedures, Visual1 etc, always liaising with managers and supervisors to ensure the training is up to date with current practice and procedures.
  1. Other:
  1. To help run our initiatives such as Gold Wings, Taster Shifts, customer care programmes etc.
  2. To assist with administrative and post tasks as required and in the absence of the HR Administrator.
  3. To attend Operations or Departmental meetings as required.
  4. Willingness to ensure HR customer service exceeds expectations.
  5. To assist with fleet management, P11Ds, Top 100 Companies to Work for, Hospitality Assured or AIM submissions, as required.
  6. To assist with employee attitude surveys – design, communication and data entry/reporting as required.
  7. Any other duties within the job holder’s capabilities.

This job description is not intended to be all-encompassing

and will be updated from time to time.

Principal Skills and Competencies
CIPD level 3 or equivalent / Microsoft Office – intermediate to advanced
Planning and organisation / Trainer in general and hospitality skills
Negotiation skills / Excellent communication skills
Hospitality industry experience / Customer service champion
Team player / Prioritisation and time management
Integrity, professionalism and discretion / Attention to detail
Hands on approach for customer service / Flexibility and helpfulness