Location:
Standard Meter Lab / Meeting Place:
Conference Room / Date
08/23/2013
Attendance Record
(Minimum of Plant General Manager and Direct Reports)
Name / Title / Name / Title
R.J. Smith / General Manager
Diane Smith / Administrative Manager
Robert Ehlers / Technical Services Manager
Ryan Atwell / Quality Manager
Agenda Items / Minutes/Action Items
Follow up actions from previous management review / Discussion: SML-212 Was updated to encompass all employees. Also updated the training matrix to allow 60 days for training on “B” items.
Resources Needed: Robert Ehlers
Action Item / Responsibility / Due / Status
SML-138 Update / Robert Ehlers / 8-29-13 / Complete
Customer Satisfaction Data & Feed Back / Discussion: Reviewed all collected date on our on line customer satisfaction survey. No responses to date. Also reviewed on time delivery, customer returns responsibility and turn around data. All pending issues have been resolved
Resources Needed: N/A
Action Item / Responsibility / Due / Status
Status of CAR’s / Discussion: There are Two open CAR’s root cause analysis is currently under investigation.
Resources Needed:
Action Item / Responsibility / Due / Status
Status of PAR’s / Discussion: SML facility housekeeping check off sheet is completed monthly at that time any potential safety issues are identified and taken care of. Also as CARs are resolved preventative actions are put in place.
Resources Needed:
Action Item / Responsibility / Due / Status
Internal/External Audit Results / Discussion:Next internal Audit Scheduled for 8-27-2013 Last internal audits were performed by Vijay Ruikar for 17025 on 8-4-2012 resulting in 1 CAR #1 and for IS09001:2008 internal audit was performed be RJ Smith and Ryan Atwell which resulted in two CAR’s # 10027 & 10028. All pending issues have been resolved.
Resources Needed
Action Item / Responsibility / Due / Status
Suitability of policies and procedures / Discussion:17025 Manual Appendix 2D updated Final Approval Signatories removing Ann Kanno and David Hallock and replacing with Ryan Atwell and Amber Guillen, Also in ISO 9001:2008 documents Revised SML-307 Customer complaint Process and Added two Work Instructions SML-310 & SML-310 Available on SML Common Directory
Resources Needed
Action Item / Responsibility / Due / Status
Other / Discussion: N/A
Resources Needed
Action Item / Responsibility / Due / Status
Quality Policy Review / Discussion: Reviewed SML “Quality Policy” which is maintained in SML-002 Quality Policies Manual. No changes needed
Resources Needed
Action Item / Responsibility / Due / Status
Supplier Review / Discussion: All suppliers have reviewed and approvals updated. In 20013 8 new suppliers have been added. Also we are now maintaining two approved supplier lists. One for our 17025:2005 suppliers. Ie suppliers used to calibrated our accredited standards and our ISO 9001:2008 suppliers used for our other calibration system processes.
Resources Needed
Action Item / Responsibility / Due / Status
Quality Objectives Review / Discussion: Quality objectives are defined within our Quality Policy and are tracked on excel spread sheets maintained in the lunch room for all employees to see. These objectives were reviewed and everything was on track.
Resources Needed
Action Item / Responsibility / Due / Status
Planning for expected changes in work load. / Discussion: We are expecting to see some increase in calibrations as a result of our scope expansion. And a decrease in distribution sales netting out in a overall continuance of work as usual.
Resources Needed
Action Item / Responsibility / Due / Status
Results of inter laboratory comparisons/ proficiency tests / Discussion: This area we need to make improvements. We misinterpreted the instructions and as a result ended up with skewed results. We also factored the tools tolerance into the calculation further distorting the results.This test was performed very early in the game shortly after becoming accredited while we were still sorting out how to properly calculate uncertainties.
Resources Needed
Action Item / Responsibility / Due / Status
Customer Complaints / Discussion: So far we have only processed about 15 17025 Calibrations and to date no complaints have been logged.
Resources Needed
Action Item / Responsibility / Due / Status
Departmental reporting /Management & supervisors / Discussion:This year the lab expanded capabilities in capacitance, resistance and oscilloscope bandwidth. Quality working on expansion of our scope to include the capabilities of our 5522 and 3345A
Resources Needed
Action Item / Responsibility / Due / Status
Training Requirements upcoming. / Discussion:We have reviewed our training matrix and everybody is up-to-date. Additional training in measurement uncertainties was taken by RJ and Ryan this year. Also Robert Ehlers has taken a certified technician training course and is awaiting the upcoming examination in December.
Resources Needed
Action Item / Responsibility / Due / Status
Form No: SML-143 Rev. APage 1 of 5