KEITH R. PETERSON page 2
KEITH R. PETERSON
48W591 Immelman (847) 683-9878
Hampshire, IL 60140
ENGINEERING/SOFTWARE SENIOR MANAGEMENT
EXECUTIVE SUMMARY
Extensive experience in new business development, strategic planning, program management and process reengineering for companies from Fortune 50 to startups.
Highly technical, demonstrated expertise in all levels of product development and management from design to global deployment. Applied for two patents internally.
Skilled at building effective teams with a passion for results. Extensive experience with international teams and business, particularly Pacific Rim and Middle East.
Proven vision, leadership and influence in complex and matrix organizations with excellent communication skills. Published author, frequent public speaker.
Creative and versatile MBA, experienced in multiple markets and technologies.
PROFESSIONAL EXPERIENCE
SEARS HOLDINGS, Hoffman Estates, IL 2003-2005
Senior Manager, Solution Development
Responsible for staff and methodology for business analysis, development and test for IT projects through 6 direct reports, 80 internal and up to 75 contract professionals. Budget ~$5M.
Transferred support and development of all 25 applications supporting a $2B business on very short notice. Captured all system documentation and trained over 45 developers in 6 weeks.
Led discovery, collection, retention and analysis of documentation for all 437 active business applications, spanning years of development, on very short notice with no development cost.
Negotiated and managed labor outsourcing relationship with potential annual savings of $3M.
SIVOX TECHNOLOGIES, Lombard, IL 2002 – 2003
Vice President of Product Development
SIVOX created a successful voice recognition based interactive training system, utilizing Scansoft voice recognition and ‘3D talking head’ technology to reduce customer training costs by 30%.
Responsible for product strategy, staffing, development, deployment and support.
Completed requirements, architecture and user interface designs, negotiated and obtained required technologies and led team of 12 professionals to $1.2M first product implementation.
Coded the product demo, Knowledge Manager and tools to generate XML configuration files.
Worked directly with customer management and technical teams to assure fulfillment of expectations, successful interface with their systems and security of access and business data.
MOTOROLA, Schaumburg and Arlington Heights, IL 1983 – 2002
Engineering Manager (1992 – 2002)
Responsible for new Cellular “Texting” Gateway product including all strategy, development, staff, vendors, off-shore development, estimation, quality, test, support and global customer relations.
Motorola, Continued
Grew product sales from $500K to $16M with increasing profit margins after being asked to take over this troubled product. Successfully introduced this new technology in 38 markets around the world with annual development budget of ~$3M.
Established industry leading market share for this new service, working with customers and suppliers to differentiate the service and leverage market opportunities.
Reduced time-to-market of critical features by 75% with innovative ‘fast track’ scheduling.
Recognized by Executive Management and customers as the best-in-class development group by exceeding 5-9’s reliability and 6 sigma quality with zero downtime and 90% staff retention.
Used 66% shorter development cycle and global staff to developed multiple cellular products (Cellular Authentication, Y2K conversion of IS-41 interface, Over The Air Activation), saving substantial contract penalties by delivering quick solutions to at risk business commitments.
Resolved critical system issues costing ~$1M per week as in-country executive in Israel. Led multi discipline and multi company team of over 50 professionals to successful resolution.
Performed over 20 business assessments with recommendations based on SEI CMM, ISO, QSR (Six Sigma) and Malcolm Baldridge for global suppliers and Motorola businesses.
Quality Manager (1983 – 1992)
Responsible for hardware and software quality programs through teams of up to 30 professionals with budget of ~$2M.
Received Extraordinary Contributor award for advancing 2500 person division to SEI level 3 as software quality manager. Developed corporate software quality assurance role standards, metrics plan and first metrics dashboard. Participated in development of Six Sigma concepts.
Managed incoming and production quality for $200M accessory and parts business. Reduced production test costs 50% through introduction of SPC methods for inspection. Reduced lot rejection rate 40% through implementation of Six Sigma concepts in supplier management.
MICROCOMPUTER INDUSTRY (Bensenville and Schaumburg, IL) 1979 – 1983
Software Engineer developing operating systems and applications for COMMODORE BUSINESS MACHINES. Dealer Support Manager, technical expert, author and speaker. Started first retail computer store in Kansas City. Applied microcomputer technologies in classified government project as Design Engineer for BENDIX in Kansas City.
EDUCATION
MBA (with High Honors) Lake Forest Graduate School of Management (Schaumburg, IL 1991)
BS Mechanical Engineering South Dakota State University (Brookings, South Dakota 1979)
TECHNICAL BACKGROUND
Led development teams utilizing C++, C, Java, EJB, J2EE, VB, MFC, Com+, Swing, Active X, Director, Oracle, SQL, Enscribe, Tandem, NSK, and mainframes. Managed 24/7 operations.
Skilled in Perl, HTML, Javascript, Project, Office, Visio, dBase, Assembler, BASIC and Fortran, as well as Linux, Windows, Apache, TCP/IP, network, wireless and client/server.
Experienced with implementing RUP, Rational, ISO, SEI CMM, Malcolm Baldridge, Sarbanes Oxley and Six Sigma.
Currently maintain a Sun RAQ550 Linux/Apache web server hosting 14 public sites servicing thousands of users with e-commerce and over 800 Meg of static and dynamic content.