Mindy Shanks

1805 W. Cortez St. Phoenix, Az. 85029 | (623)999-5339 |

Objective

To broaden and enhance the scope of my career, with the use of my business, customer service and people skills in a rewarding and professional environment.

Experience

[10/2015 – 2/2016]

Property Claims/ Home Loans Specialist | Bank of America/ Aerotek | Phoenix, Az.

Performs routine account-related transactions. Refer customers to the appropriate line of business for products not supported. Solve problems and investigate/resolve a wide variety of issues and requests that include gathering additional information, setting expectations and working with other support organizations to fulfill the request. Handle escalated issues by successfully navigating the organization to resolve customer requests.

[3/2015 – 8/2015]

Tech Coach | Asurion | Phoenix, Az.

Work one on one with customers, walking them through their tech problems and finding solutions. Use system and tools to provide a premier resolution. Assist and education customers on devices and technical solutions to their needs or issues. Meet required metrics set to better the team’s performance.

[5/2014 - 2/2015]

Administrative Assistant | CalPortland | Phoenix, Az.

Providing external and internal customer service to all visitors and regional departments. Answer and properly route all incoming calls. Sent, sorted, and distribute all internal and external mail daily, including preparation of outgoing mail and shipping items. Daily review of RM delivery tickets, logging, reconciling, filing and pulling tickets upon request. Provide HR support as necessary which includes: assisting with job application completion, phone call screening, and helping to secure confidential employment information of potential employees.

[6/2013 - 5/2014]

Customer Service Representative | Teletech Holding, Inc./ Hyundai | Phoenix, Az.

Provided appropriate and accurate information to existing and potential Hyundai customers. Ensured accuracy and completeness of customers MyHyundai account information. Understood and applied all programs, systems and procedures necessary to perform the job effectively. Consistently exceeded in meeting all necessary Quality Assurance requirements and other job metrics.

[4/2012 - 6/2013]

Customer Service Representative | First Call Response | Phoenix, Az.

Answered 60-70 inbound calls a day. Handled customer inquiries, complaints, billing questions, payments and service requests. Scheduled emergency and non-emergency services and dispatched to those scheduled appointments.

[4/2010 - 11/2011]

Customer Service/ Sales Representative | 2B Wireless | Phoenix, Az.

Handled customer inquiries, complaints, billing questions and payment extensions/ service requests. Calmed angry callers, repaired trust, located resource for problem resolution and customer retention. Interfaced daily with internal partners in accounting, new business sales, operation and customer affairs division.

[4/2009 – 1/2010]

Stylist/ Assistant Manager | ProCuts| Tucson, Az.

Scheduled appointments for new and existing customers. Processed payroll and inventory. Managed bank drops and book keepings. Stocked shipments as they arrived and entered products into the system. Set up shop for customer promotion periods. Cut and colored hair while maintaining conversations with customers. Provided consultations for customers in order to understand and meet their correct wants and needs.

[2/2008 - 2/2009]

Cosmetology Degree | Empire Beauty School | Tucson, Az.

I received my degree, passed State Board and received my license.

[8/2002 - 10/2007]

Data Coordinator/ Administrative Assistant | Angels Above You | Tucson, Az.

Exercised strong interpersonal communication skills with customers and departments personnel. Updated and maintained appropriate health care information for clients seeking referrals, placements or other forms of services. Assisted with office filing as well as updating and entering information into the correct systems.

References

· Brian Valenzuela - Asurion Coworker - (303)520-2260

· Bonnie Barks - Angels Above You Owner - (623)792-3227

· Darryl Moore - Teletech Coworker - (623)451-0714

· Elliott Colon - Asurion Coworker - (480)469-7005

· Jwone Hughes - Asurion Supervisor - (480)828-4247