Name : Lujaina Mohamed Abdullah AlHinai

Date of Birth: 28th August 1991

Gender:Female Nationality:Omani

Address: P.O. Box 346

Mina Al Fahal

Postal Code 116

Muscat

Sultanate of Oman

Phone number: (+968) 92290095E-mail address :

PERSONAL DETAILS

Languages :English -WrittenVerbal-Fluent

Arabic-Written & Verbal -Fluent

Swahili -Written & Verbal-Fluent

PERSONAL PROFILE

A proactive, intelligent and innovative team leader, with extensive time management and prioritization

Abilities. A multi-tasked who co-ordinates resources effectively to achieve targets within stringent deadlines.

A competent team player and skilled problem solver who takes an objective overview and generates viable

solutions. Energetic with high drive, relishes challenges and demonstrates in-depth strategic planning ability to

facilitate operational and procedural planning. Effective communicator who leads by example and supporting

cohesion and commitment throughrecognition and development of potential.

EDUCATION

FACILITY YEAR

National Private Primary School - Muscat1997 - 2002

Baraka BintThaalab Primary School - Muscat2002 - 2006

Al Hail AlAwamir High School – Muscat2006 - 2009

International College Of Engineering and Management 2009 - 2012

University Of Central Lancashire (United Kingdom) 2012 - 2013

SHORT COURSES

-Human Resource Management Course – In UK

-IOSH Course

-Basic First Aid / CPR Course

-H2S Course

QUALIFICATION

-Primary School Certificate

-High School (Diploma)

-Bachelor Degree (Advanced Diploma)

At Fire Safety Engineering - International College of Engineering and Management

-Bachelor Degree (With Honors)

At Fire Safety Engineering - University of Central Lancashire

-Diploma in Human Resource Management Course – In UK

-Certificate in IOSH Course

-Certificate in Basic First Aid / CPR Course

-Certificate in H2S Course

PROFESSIONAL EXEPERIENCE

-Internedin Call Center Division in the International College of Engineering and Management –2010

  • Office administration – answered calls, responded to emails and provided clerical support.
  • Dealt with customers, handled and resolved customers complaints.
  • Provided detailed information on products and service to potential customers.
  • Routed and directed calls to relevant parties.
  • Follow up on customer calls to ensure satisfaction.

-Interned in the Student Counter Division in the International College of Engineering and Management–2010

  • Registering and entering students information in the system.
  • Processing orders, forms and applications.
  • Researchingdata on required information using internet and other resources.
  • Receiving payments from students, kept records of all transactions and transferred them to the Finance Department.

-Interned in the Marketing & Business Development department in the International College of Engineering and Management– 2010

  • Telemarketing – contacted businesses, retailers as well as consumers by phone to promote products/services and charitable causes.
  • Advise customers on products and provide excellent customer service.
  • Obtained customers information and queries. Listening tocustomers’ needs,articulate product benefits and creating solutions that provide value to the customer.
  • Build customer relationships to boost sales and generate more business.
  • Ability to resolve customers problems and defuse tense situation and escalation of issues.

-Participated in the GHEDEX Exhibition - 2010

  • Assisted with product display, demonstrated products and answered customers queries and provided detailed information on new products.
  • Offered samples and company’s business cards to draw customers and get them interested in the products.
  • Obtain customers information and follow up on initial contacts.

-Interned in MB Petroleum in HSE Department - 2011

  • Assisted in data analysis of incident cases.
  • Conductedrisk assessment andhazard identification.
  • Handled and managed thebooking of training courses for company’s personnel.
  • Managed database and maintained filing system.

-Interned in Petroleum Development Oman (PDO) in Different Departments of Safety - 2012

  • Created and designed a Screen Saver for the corporate to provide awareness in the month of Ramadhan.
  • Visited anoil rigs and gained a lot of knowledge and information.
  • Completed Defensive Driving course successfully.
  • Provided ideas andsuggestions to increase awareness onRoad Safety.
  • Proactive on Recycling program and have initiated and designed a brochure for the Corporate Environment Department.
  • Assisted in monitoring and reviewingQuarterly Environmental Reports.

PROFESSIONAL DEVELOPMENT

-Customer Care

Providing the highest level of care and services to customers, thinking in terms of making customers happy and satisfied listening and empathizing and finding solutions that bring out optimum results.

-Communication Skills

Effective communicator both Oral and Written Skills.

-Presentation Skills

I can speak fluently with confidence and able to sell an idea and bring people together to plan, monitor and review progress.

-Team Building

• Ability to lead a team that can effect change and achieve its purpose.

• Ability to inspire and motivate - combine my effort with the efforts of others to achieve great success.

• Accept responsibility and don’t side step them. Promoted the feeling that every team member is unique and adds value. Empowering other and developing trust and enable to get the task done.

• The basic building block of good team building is for the leader to create unity in the team, divide the tasks and work together towards a common goal and double the success.

-Health and Safety Awareness

•Ability to recognize hazards.

•Ability toassess risks and provide significant control measures.

-First Aid awareness

•Ability toperform CPR.

SKILLS

-Microsoft Word, Access, Excel and PowerPoint

Proficient in several software (e.g. Ms Word, Eccess, Excel and Power Point). Can prepare and coordinate various reports and business correspondence.

-Photoshop Program

•Provided technical and administrative support.

•Created and designed related posters, brochures and wallpapers.

-Auto Card Program

Software application for (Compute-Aided Design), ability to design buildings with the vision appeal and desire, utilizing functions such as polylines and curve fitting.

-IT Support

Can draft memos and business correspondence with minimal supervision. Maintain charts on the system and present updates on costs and potential savings.

-Practical Fire Fighting Skills

Ability to tackle various fire scenarios and extinguishing the fire.

Ability towork in teams.

Ability tosearch and rescue casualties during fire.

Ability to handle the fire pump and provide sufficient water flow for the Fire Fighters.

ACTIVITIES

ReadingVariety of books

-Thriller/Suspense novels, Biographies of famous figures, Classic novels, Murder Mysteries.

Writing -Enjoy writing murder mysteries in my free time.

Swimming-Strong swimmer, free style and butterfly are my favorite.

Sports-Playedbasket ball throughout my high school and university years.

Charity Work

-A member of the National Association of Cancer Awareness.

-A member of Environment Society of Oman.