CALICO HOMES
JOB DESCRIPTION
POST:Telecare OfficerGRADE:3
SERVICE AREA:Independent Living - Older Peoples Services
JOB PURPOSE:To install and remove Telecare Alarm equipment as appropriate, to customers homes as identified / requested.
To monitor and maintain, accurate stock control records of all Telecare equipment.
To promote and market the Telecare services provided by the Independent Living team.
To provide appropriate information and advice for staff, customers and external agencies.
RESPONSIBLE TO:Home Support Co-Ordinator
RESPONSIBLE FOR: None
KEY DUTIES AND RESPONSIBILITIES
1To develop and maintain a comprehensive knowledge of social alarm products and associated technologies.
2To develop, manage and maintain clear stock control records, to provide accurate management information around the maintenance of such stock, to include Extra Care equipment and any additional monitoring devices.
3To develop and maintain a thorough system for the testing of all equipment on a regular basis.
4To be responsible for the co-ordination and installation of appropriate equipment within the stated timescales.
5To be responsible for the updating of customer details for the First Alert / Telecare service.
6To be responsible for managing the removal of equipment, ensuring repairs / cleaning are completed prior to equipment being re-issued.
7To develop knowledge of the specific database (Tunstall), ensuring changes are communicated within the stated timescales.
8To monitor and report on the effectiveness and efficiency of the control centre (Tunstall).
9To develop and understanding of the budgetary issues in connection to the Telecare service.
10To train and monitor Independent Living / Calico staff in the installation, removal and resolving minor faults of the Telecare equipment, reviewing and updating as required.
11To actively promote and market services provided by the Independent Living Team
12To compile staff Telecare Handbook in relation to all equipment in use and services available to customers, review and update as appropriate
13To compile user manual, for use by customers, to be issued at the time of installation of equipment, review and update as appropriate.
14To produce marketing information for use by potential customers, agencies, external contacts etc, making enquires about the service provided, review and update as appropriate.
15To keep abreast of changes to technology, making recommendations where upgrades need to be considered.
16To be involved with and attend external groups or agencies relating to Telecare / Social Alarm equipment, marketing Independent Living Services to a wider appropriate client group.
17To record and provide key performance indicator information as required
18To establish and maintain working relationships with external agencies to develop and improve our services to our customers
19To develop and maintain a thorough working knowledge of procedures, working practices and equipment, and to work within these guidelines.
20To adopt and promote a pro-active approach to service delivery – ensuring regular monitoring and assessment of customer needs, along with a flexible and adaptable approach to meeting them.
21To work within the requirements of the Supporting People Framework and other monitoring bodies.
22To be proactively involved in the work of a Corporate Group, in order to make an effective contribution to the successful achievement of the groups aims and objectives.
23The post holder may also be required, on occasions, to undertake the duties and responsibilities of Home Support Officer Level 1.
24To undertake such duties, including training, as may be required and which are commensurate with the salary grading for the post.
Note:
This is a newly created post in a new service and as such this job description has identified initial roles and responsibilities. It is not intended to exclude other activities nor future changes to the post-holders responsibilities.
Footnote
This job description summarises the major responsibilities of the post. It is not intended to exclude other activities, nor future changes from the postholder’s responsibilities.
Equality Act 2010If you are a disabled applicant or an employee who has become disabled and this will affect your ability to do any of the above duties, the Council will consider making some changes it thinks are reasonable.
Examples of changes may include providing equipment, making alterations to the workplace or changing some parts of the Job Description.
PERSON SPECIFICATION
TELECARE OFFICER
Selection Criteria / Essential/Desirable
E/D / Means of Assessment
Qualifications
First Aid Certificate / D / Application & Interview
Professional Housing / Support Certificate / D / Application / Production of certificate(s)
Full driving licence / E / Application / Licence
Experience
Working with and understanding the needs of the elderly or vulnerable people / E / Application & Interview
Experience and ability to plan, co-ordinate and deliver to target / E / Assessment, Application & Interview
Understanding and experience of working within Supporting People Framework / D / Application & Interview
Skills & Knowledge
Excellent communication, both verbal and written / E / Assessment, Application & Interview
Ability to maintain accurate & up to date records / E / Assessment, Application & Interview
Networking – develop and maintain effective working relationships with support agencies / E / Application & Interview
Able to organise & prioritise workloads of self and others / E / Assessment, Application & Interview
Effective time management and organisational skills / E / Assessment, Application & Interview
Technical knowledge of Telecare equipment / E / Assessment, Application & Interview
Knowledge of support available to provide advice to customers / E / Assessment, Application & Interview
Ability to Input and Analyse Data & present as required / E / Application & Interview
Takes a flexible approach to role and tasks / E / Assessment, Application & Interview
Selection Criteria / Essential/
Desirable
E/D / Means of Assessment
Other Requirements
Able to work on own initiative & in a team / E / Assessment, Application & Interview
Respect the confidentiality of customers at all times / E / Application & Interview
Ability to remain calm, be decisive in an emergency / E / Application & Interview
Ability to assess customers needs / E / Application & Interview
Able to work within set policies & procedures / E / Assessment, Application & Interview
Embrace new technological assistance / E / Assessment, Application & Interview
Awareness of Independent Living & Calico’s operating climate and changing legislation / D / Application & Interview
Take a positive & innovative approach / E / Assessment, Application & Interview
BEHAVIOURS:
The following behaviours describe how we expect staff to go about their work in a day to day basis. These behaviours help to create a workplace where everyone who works with Calico has the opportunity to learn and grow their talents in an environment where they feel valued and supported and where their efforts are rewarded and recognised. These behaviours will be assessed during the interview stage.
Passionate about customers
Customer focus is at the heart of what we do at Calico. This can be whether you deal with customers who live in our neighbourhoods or internal customers from other teams or partner organisations.
Rising to the challenge
Calico is an ambitious organisation that is determined to keep improving. This means that every member of staff should be supported to work at a pace and level that enables us to bring about the positive changes we want to achieve.
Committed to Calico
We all need to get the best out of our time at work and also put the best of ourselves into the work we do. To make sure we continue to achieve as an organisation we need dedicated staff to keep us moving forward.
Maximising Potential
There are always opportunities for us to work smarter, not harder, and that’s exactly what we need to do to make sure everybody achieves their potential. This means showing a willingness to try new things and put things right where necessary.
Inspiring leadership
We need confident managers who communicate honestly and appropriately, who lead by example and deliver on promises. They need to motivate, support, challenge and reward their teams to achieve high performance and coach their staff to unlock and develop their full potential / E
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