KYOCERA Document Solutions America, Inc.

225 SAND ROAD, P.O. BOX 40008

FAIRFIELD, NEW JERSEY 07004-0008

(973) 808-8444

Premier DealerResponsibility Document

Installation and Training Responsibilities

  • Prior to installation, Premier Member must be contacted to set up an installation appointment.
  • Upon successful completion of installation, Dealer must update KDA with date and time of installation within 1 business day. Install paperwork must be submitted to
  • Unpacking and staging of all equipment will be performed off-site
  • Equipment will be installed and fully tested on the time and date of installation
  • Dealer is responsible for installing print drivers on a minimum of 3 workstations when available.
  • Dealer will assist the Premier Member with placing the equipment on the customer’s network.
  • Kyocera dealer must ensure that latest firmware upgrades have been installed
  • Training should be provided to the end user on all functions of the product to include but limited to copy, print, scan and fax if included in equipment order. Training should also be provided on basic key operator support such as paper loading, toner loading and jam removal

Service Responsibilities

  • Kyocera or leasing company, in Kyocera’s name, will bill the Premier Member. Kyocera will collect meters and compensate the dealer for service.
  • Dealers must notbill any maintenance or supplies to the Premier Member.
  • For larger opportunities, KDA will provide an 800 number service tag for the Premier Member to call in the event any user requires maintenance, service support or supplies. For smaller opportunities, the dealer will be responsible for placing their ownservice tag on the unit.
  • Dealer is to provide all supplies and toner except paper and staples.
  • Dealer must contact the Premier Member to set up an appointment for each service call.
  • For those Kyocera devices that are still under Kyocera parts warranty, parts will be provided by Kyocera through the normal Kyocera parts warranty process. If the product is beyond the standard warranty, parts will be provided by the dealer.
  • SLA Agreement for On-Site Service: Response time will be the next business day for printer service and (4) business hours for MFP's from receipt of call to on-site response.
  • In mission critical situations, if parts cannot be delivered in time (48hours) to service the Products, Dealer shall provide Premier Members with a loaner machineat no additional charge.
  • For larger opportunities, dealer must provide the disposition of the call to within 2 hours of closing the call.
  • Regular Service Hours. Service hours shall be from 8 a.m. to 5 p.m. local time, except weekends and holidays (“Regular Service Hours”).
  • The KDA dealer shall provide the following response times “on average”:

•User call back upon notification of service issue will be within 1 business hour

•Tech on site response to MFP calls will be within 4 business hours (2 hours for critical machines

•Tech on site response to Printer calls will be the next business day.

  • Only KDA OEM supplies and parts may be used for KDA models
  • Dealer will provide all service parts and labor as well as all consumables except paper and staples on covered MFP and printers.

Uptime Requirements

•It is agreed that Products will be available for routine clinical use ("Uptime") at a level of at least ninety-six percent (96%) measured every six months when considering total Uptime for the fleet of Products. The measurement criteria for calculating Uptime is the Participating Member's elected coverage hours of: (a) hours per day times(b) days per week times 26 weeks, less (c) hours spent on planned maintenance during that interval). Therefore, the number of hours of Uptime required to meet Seller's Uptime guarantee is equal to: [(a x b x 26) - c] x .96.

•Should any Product covered under this Agreement fail to meet the Uptime guarantee of 96% in any six month period, Seller will provide an extension of the term of the applicable service agreement or warranty with respect to that Product at no additional charge. Seller will extend the warranty or service agreement by one month for each 1% (e.g., if uptime is determined to be 93%, such extension would be 3 months [96% - 93% = 3% = 3 month extension]).

•Dealer agrees to the uptime requirements and will provide service at no additional charge to the Premier Member based on the extension time period as calculated above.

Meter Collection

  • KDA will attempt to collect meters through KFS (member dependent). If not acceptable to the member, dealer must collect meters and report to KDA through normal process.

Ordering Procedures

  • All orders must be made out to Kyocera at the following address:

Ordering Address Payment Address

KYOCERA Document Solutions America, Inc.

Attn.: Enterprise and Strategic Account Division

c/o Local Authorized Dealer (insert name)

225 Sand Road, PO Box 40008

Fairfield, NJ 07004-0008

Telephone: (973) 808-8444

e-mail:

The Premier members GLN # which is a 13 digit unique identifier must be included on the order. The GLN# is in the following format 110000XXXXXXX with the X’s being unique to each member.

Contract Compliance

  • As a Premier contract holder, Kyocera is responsible for maintaining compliance with all Premier contractual obligations, terms and conditions.
  • It is a requirement of the contract that all hardware, software, and service contracts are billed by the Kyocera Enterprise & Strategic Account Division. Any billing by any other party will place the entire contract in jeopardy.
  • The Premier Contract is in fact a legal contract between the Premier Healthcare Alliance, L.P. and Kyocera and their sales agents. Premier takes the contractual obligations of this contract very seriously, and monitors compliance with an active staff of thorough, full-time auditors.
  • A dealer’s violation of the terms and conditions of the Premier contract is a breach of the Kyocera dealer agreement which could result in the termination of your agreement.