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LSC 607 Management
3 credits
Thomas C. Phelps, Instructor
Senior Program Officer
National Endowment for the Humanities
October 2005
Course Title: Management and Administration of Libraries
Introduction to the management process and functions as applied to all types of libraries, archives, media, and information centers. Emphasizes management and organizational theories, concepts, and techniques, the planning process, and on the achievement of organizational goals through proper utilization of human and other resources. Prerequisite: 557
Extended Description:
The course is designed to provide a foundation in management and administration for those who will work in a variety of institutions or organizations, including both non-profit and for-profit. The course will provide a classical overview of management and administrative theory and the nature of the management process. The course will develop in students the ability to plan, implement and evaluate. Students will sharpen their skills for thinking strategically as they learn about the role of the administrator as manager, organizer, director, communicator, motivator and leader.
Statement of Goals:
Upon completing the course, students will:
Be familiar with management and administrative theories and be prepared to discuss them critically.
Use leadership skills to conceptualize and develop programs and services, and ensure that they are integrated in, and responsive to the needs of the entire enterprise
Develop techniques for successful vertical and horizontal implementation, and management of a project or service
Understand the value of measurement when applied to workforce and resource allocation, and apply appropriate scales of measurement to project and service milestones and completion
Apply the principles of financial management to short-term projects and services, and to long-term strategic initiatives within the entire enterprise
Recognize innovation and the ways in which innovation and change are driven by the vision, mission, and goals of the entire enterprise
Apply professional and ethical practices, particularly in the context of evolving standards affecting information management and financial information systems
Course Outline:
I.Management and Administration (an overview)
A.Historical Summary
B.Administrative Theory
II.Organization and Organizational Behavior
A.Bureaucracy
B.Organizations Dynamics
C.The Hierarchy and Making Decisions
III.Planning, Policies, and Decisions
A.Factors and Techniques
B.Missions and Roles
C.Goals and Objectives
D.Control, Appraisal, and Quality Management
E.Assessment and Evaluation
F.Policy Making and Decisions
IV.Administrative Resources, Directing and Staffing
A.Authority
B.Personnel and Staffing
C.Principles of Control
V.Directing, Organizational Staffing, and Teams
A.Leading, Supervising and Staffing
B.Philosophies, Motivation and Communication
VI.Politics, Change, and the Struggle to Exist
A.Everchanging Environments
B.Innovation and Professionalism
C.Values and Change
VII.Personal Management Philosophies
A.Political Climates
B.Personal Values
Teaching Methods: Lecture, class discussions, case studies, team exercise
Student Requirements / Methods of Evaluation: Group Case Study Analysis and Presentations (30%), Work Environment Team Project and Analysis (20%), In-class group assignments (10%), Reading’s summary and class participation (5%), and Take-home final exam—prepared either individually or by team (35%).
Suggested texts (which will be on reserve):
Etzioni, Amitai. Modern Organizations. Prentice Hall, 1964.
Stuart, Robert D. and Barbara B. Moran. Library and Information Center Management (6th ed.), Libraries Unlimited, Inc. 2002.
Martin, Lowell A. Organizational Structure of Libraries. Revised Edition, The Scarecrow Press, Inc., 1996.
Reading List:
I.MANAGEMENT AND ADMINISTRATION (An Overview)
A.Historical Summary
Etzioni, Amitai. Modern Organizations. Prentice Hall, 1964. HM131.E85
Likert, Rensis. The Human Organization. McGrawHill, 1967.
B.Administrative Theory
Koontz, Harold. “The Management Theory Jungle Revisited,” Academy of Management Review, (April 1980) pp. 175.
Lubans, John Jr. “’I Borrowed the Shoes, but the Holes Are Mine’ Management Fads, Trends, and What’s Next?” Library Administration & Management (Summer 2000) p.131.
II.ORGANIZATION AND ORGANIZATIONAL BEHAVIOR
A.Bureaucracy
Martin, Lowell. Organizational Structure of Libraries, Chapters I and II. (Suggested Text: pp. 350)
B.Organizational Dynamics
Martin, Lowell. Chapters III, IV, & V. (Suggested Text: pp. 51-138. Also refer to Chapter X, p. 251 for organizational charts.)
Drucker, Peter F. “The New Society of Organization,” Harvard Business Review (September - October 1992) p. 95.
C.The Hierarchy and Making Decisions
Martin, Lowell. Chapters VI, VII, & VIII. (Suggested Text: pp. 139 - 206)
Euster, Joanne R. “The New Hierarchy: Where’s the Boss?” Library Journal (May 1, 1990) p. 41.
Various Organization Charts (including examples of Line and Staff, Hierarchy, and Matrix configurations):
Public Libraries
Academic Libraries
Drucker, Peter F. Management; Tasks, Responsibilities, Practices. Harper and Row, 1974.
Jones, Phillip J. “Individual Accountability and Individual Authority: The Missing Links,” Library Administration and Management (Summer 2000) p. 135.
Wheatley, Margaret J. “How Is Your Leadership Changing?” at
III.PLANNING AND DECISION-MAKING
A.Factors and Techniques
Nelson, Sandra S. The New Planning for Results: A Streamlined Approach. American Library Association, 2001
The 2003 OCLC Environmenal Scan: Pattern Recognition (Executive Summary). OCLC, 2004 ( )
Himmel, Ethel., et. al. Planning for Results: A Public Library Transformation Process. American Library Association, 1998.
American Library Association “ALA approves five-year strategic plan,” or
B.Missions and Roles
Detweiler, Mary Jo. “Planning--More Than Process,” Library Journal (January 1, 1983) p. 23.
Mielke, Linda. “Short-term Planning for Turbulent Times,” American Libraries (October 1995) p. 905.
Various Planning Documents (including mission statements, goals and objectives) from a variety of types of library organizations:
C. Goals and Objectives
ALA New Visions Beyond ALA Goal 2000, a working document.
ALA Key Action Areas.
ALAction 2005
Odiorn, George S. Management by Objectives. Pitman, 1965.
Worksheets. “Mission, Goals, Objectives, Actions, Activities, Tasks, & Jobs.”
D.Control, Appraisal and Quality Management
Deming, W. Edwards. Out of the Crisis. MIT Press, 1986.
Riggs, Donald E. “Managing Quality: TQM in Libraries,” Library Administration and Management (Spring 1993) p. 73.
Mackey, Terry and Kitty. “Think Quality! The Deming Approach Does Work in Libraries,” Library Journal (May 15, l992) p. 57.
Orenstein, David. “Developing Quality Managers and Quality Management: The Challenge to Leadership in Library Organizations,” Library Administration & Management (Winter 1999) p. 44.
E.Assessment and Evaluation
Hernon, Peter, and Ellen Altman. Assessing Service Quality. American Library Association, 1998. (Reserve) Z711 .H45 1998
Childers, Thomas and Nancy A. Van House. “The Grail Of Goodness: The Effective Public Library,” Library Journal (October 1, 1989) p.44.
Childers, Thomas A. and Nancy A. Van House. What’s Good? Describing Your Public Library’s Effectiveness. American Library Association, 1993.
Davis, Helen M. and Ellen Altman. “The Relationship Between Community Lifestyles and Circulation Patterns in Public Libraries,” Public Libraries (January/February 1997) p. 40.
Van House, Nancy A., et. al. Measuring Academic Library Performance. American Library Association, 1990.
Van House, Nancy A. and Thomas Childers. The Public Library Effectiveness Study: The Complete Report. American Library Association, 1993.
Institute of Museum and Library Services. “New Directives, New Directions: Documenting Outcomes in IMLS Grants to Library and Museums,” IMLS.
Selected Sites for Information about Outcome Evaluation. (Web / CT)
F.Policy Making and Decisions
Drucker, Peter F. The Effective Executive. Harper and Row, 1966.
D’Elia, George, The Role of the Public Library in Society: The Results of a National Survey Executive Summary, U. S. Department of Education OERI/Library Programs, July 1993. Abstract:
Hart, Christopher, et. al. “The Profitable Art of Service Recovery,” Harvard Business Review (July - August 1990). Westbrook, Lynn. “Analyzing Community
Information Needs: A Holistic Approach,” Library Administration and Management (Winter 2000) p. 26.
Butcher, Karyle S. “Decision Making in a Team Environment,” Library Administration and Management (Fall 1997) p. 222. (Electronic Reserve)
Berry, John N. III, “Arizona’s New Model,” Library Journal (November 1, 2002)
IV.ADMINISTRATIVE RESOURCES, PRINCIPLES OF CONTROL
A.Accountability and costs
Stueart, R and Moran, B. “Chapter6: Principles of Control,” in Library and Information Center Management, Libraries Unlimited, Inc. (p. 343-383).
B.Personnel
Library and Information Studies Education and Human Resource Utilization: A Statement of Policy.
(Use search engine to go to “Library Education and Personnel Utilization” and scroll to the title)
Library and Information Studies and Human Resource Utilization: A Statement of Policy.
Finks, Lee W. “Librarianship Needs a new Code of Ethics,” American Libraries, (January 1994) p.84.
Code of Ethics for Librarians and Librarianship:
Klein, Naomi. “Why Being a Librarian is a Radical Choice,” Dissident Voice, (July 15, 2003).
C.Principles of Control
Drucker, Peter F. “What Is the Bottom Line When There Is No ‘Bottom Line’?” in Managing the Non-Profit Organization. Harper Collins, 1990, p. 107.
Turock, Betty J. “Taking the Library Budget Out of ‘The Twilight Zone,’” Library Administration and Management (Spring 1989) p. 65.
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V.DIRECTING
A.Leading, Supervising & Staffing
Lawler, E. E. and S. A. Mohrman. “Quality Circles After the Fad,” Harvard Business Review (January/February 1985). Katzenbach, Jon R., and Douglas K. Smith. “The Discipline of Teams,” Harvard Business Review, (March/April 1993). Reich, Robert B. “Entrepreneurship Reconsidered: the team as hero,” Harvard Business Review (May/June 1987).
Tosi, Henry L., et. al. Managing Organizational Behavior, 3rd edition. Harper & Row, 1993.
B.Philosophies, Motivation & Communication
Maslow, Abraham H. Motivation and Personality, 2nd ed. Harper and Row, 1970 [chapters 2 & 3].
McGregor, Douglas. The Human Side of Enterprise 25th Anniversary Printing. McGrawHill, 1960 [chapters 3 & 4].
Martin, Lowell. Chapters X & XI. (Suggested Text: pp. 251288) (Reserve)
Peters, Tom. “Train and Retrain,” Library Administration and Management (Summer 1990) p.127.
Teal, Thomas. “The Human Side of Management,” Harvard Business Review (November/December 1996).
VI.POLITICS, CHANGE, AND THE STRUGGLE TO EXIST
A.Everchanging Environments
Kotter, John P. “The Change Problem and Its Solution,” in Leading Change, Harvard Business School Press, 1996 (p. 1-17)
Mason, Marilyn Gell. “Politics and the Public Library: A Management Guide.” Library Journal (March 15, 1989) p. 27.
B.Innovation and Professionalism
“Librarianship and Information Service: A Statement on Core Values, 5th Draft” (28 April 2000). 5.html and
Sager, Don, “Perspectives: The Search for Librarianship’s Core Values,” Public Libraries (May / June 2001) p. 149. (Electronic Reserves)
Curzon, Susan C. Managing Change. Neal-Schuman Publishers, Inc., 1989.
C.Values and Change
Bennis, Warren. “The Dream: Leadership in the 21st Century,” Antioch Review, (Winter 91).
______. “The Leadership Advantage,” Leader to Leader (Spring 1999): 18 -23 ( ) [see article index by author].
Drucker, Peter F., “What Makes an Effective Executive,” Harvard Business Review, (June 04).
VII.VALUES AND LEADERSHIP: PERSONAL MANAGEMENT PHILOSOPHIES
A.Political Climates
Gorman, Michael, “Statement by Michael Gorman, Candidate for ALA President,” American Libraries, (May 04).
Hayden, Carla D., “Leading the Way to Justice,” American Libraries, (May 04).
Sheldon, Brooke E. Leaders in Libraries: Styles and Strategies for Success. American Library Association, 1991.
Dawson, Debbie, “Leadership Development in Libraries,” APLIS, (December 02).
B.Personal Values
Gardner, John W. The Task of Leadership. Second in a series of papers prepared for the Leadership Studies Program, sponsored by the Independent Sector, March, 1986.
Or: Gardner, John W. On Leadership. Free Press. 1990. (Chapters on “The Nature of Leadership,” “The Task of Leadership,” “The Heart of the Matter: Leader-Constituent Interaction,” etc.) [contains the article above].
Gardner, John W. “Leadership,” Library Administration and Management, (Winter 1989) p. 10.
Bibliography:
Altman, Ellen, Local Public Library Administration. American Library Association, 1980.
Anderson, A. J., Problems in Library Management. Libraries Unlimited, 1981.
Bennis, Warren, On Becoming a Leader. Addison-Wesley, 1989.
Baldwin, David A. and Migneault, Robert L., Humanitstic Management by Teamwork
Libraries Unlimited, 1996
Bittel, Lester R., Leadership: The Key to Management Success. Franklin Watts, 1984.
Buckland, Michael, Redesigning Library Services: A Manifesto. American Library Association, 1992.
Covey, Stephen R., The Seven Habits of Highly Effective People. Simon & Schuster, 1989.
Crawford, Walt, and Gorman, Michael, Future Libraries: Dreams, Madness, & Reality. American Library Association, 1995*
Curran, Charles C., and Summers, W. F., Library Performance, Accountability, and Responsiveness: Essays in
Honor of Ernest R. DeProspo. ABLEX Publishing, 1990.
Curzon, Susan C., Managing Change. Neal-Schuman Publishers, Inc., 1989.*
Deming, W. Edwards, Out of Crisis. MIT Press, 1986.*
Drucker, Peter F., The Effective Executive. Harper & Row, 1966.*
Drucker, Peter F., Management: Tasks, Responsibilities Practices. Harper & Row, 1974.*
Drucker, Peter F., The Daily Drucker. Harper Collins, 2004
Durrance, Joan C. and Karen E. Fisher, How Libraries and Librarians Help: A Guide to Identifying User-Centered Outcomes. American Library Association, 2005
Etzioni, Amitai, Modern Organizations. PrenticeHall, Inc., 1964.*
Evans, G. Edward, Management Techniques for Librarians. Academic Press, 1976.
Gardner, John, On Leadership. Free Press, 1990.*
Hernon, Peter and Robert Dugan, Outcomes Assessment in Higher Education: view and perspectives.
Libraries Unlimited, 2004
Kanter, Rosabeth Moss, Confidence: How Winning Streaks and Losing Streaks Begin and End. Crown Business, 2004.
Kotter, John P., Leading Change. Harvard Business School Press, 1996.
Likert, Rensis, The Human Organization. McGraw Hill, 1967.*
Lynch, Beverly P., ed., Management Strategies for Libraries: A Basic Reader.
Neal-Schuman Publishers, Inc., 1985.
Mathews, Joseph R., Measuring for Results: The Dimension of Public Library Effectiveness.
Libraries Unlimited, 2004
Martin, Lowell A., Organizational Structure of Libraries. evised Edition, The Scarecrow Press, Inc.,1996.*
Maslow, Abraham H., Motivation and Personality, 2nd edition, Harper & Row, 1970.*
McClure, C. R., et. al., Planning and Role Setting for Public Libraries. American Library Association, 1987.
McClure, C. R., and Samuels, A. R., Strategies for Library Administration: Concepts and Approaches.
Libraries Unlimited, Inc., 1982.*
McConkey, Dale D., MBO for Nonprofit Organizations. American Management Associations, 1976.
Naisbitt, John, Megatrends: Ten New Directions Transforming Our Lives. Warner Books, 1982.
Nelson, Sandra, The New Planning for Results: A Streamlined Approach. American Library
Association, 2001
Odiorn, George S., Management by Objectives. Pitman, 1965.*
Olson, Christi A. with Paula M. Singer, Winning with Library Leadership: Enhancing Services with Connection,
Contribution, and Collaboration. American Library Association, 2004.
Pfeffer, Jeffrey, Competitive Advantage Through People: Unleashing the Power of the Workforce
Harvard Business School Press, 1995.
Peters, Thomas J., and Waterman, R. H., Jr., In Search of Excellence. Warner Books, 1982.
Plate, Kenneth H., Library Manager's Workbook. Pacific Information, Inc., 1985.
Presthus, Robert, Organizational Society. St. Martins Press, 1978.
Rosenberg, Philip, Cost Finding for Public Libraries: A Manager'sHandbook. American Library Association, 1985.*
Sheldon, Brooke E., Leaders in Libraries: Styles and Strategies for Success. American Library Association, 1991.*
Sinclair, Dorothy, Administration of the Small Public Library. American Library Association, 1965.
St. Clair, Guy, Total Quality Management in Information Services. Bowker-Saur, 1997.
Stueart, Robert D., and B. Moran, Library and Information Center Management, sixth edition.
Libraries Unlimited, Inc., 2002
Torrans, Lee Ann, Law and Librarie: The Public Library. Libraries Unlimited, 2004.
Van House, Nancy A., and Childers, Thomas A., The Public Library Effectiveness Study: the Complete Report.
American Library Association, 1993*
Van House, Nancy A., et. al., Measuring Academic Library Performance. American Library Association, 1987.*
Van Zant, Nancy P., Personnel Policies in Libraries. Neal-Schuman Publishers, Inc., 1980.
Wallace, Danny P. and Nancy Van Fleet, Library Evaluation: A Casebook and Can-Do Guide, Libraries Unlimited, 2001.
Walter, Virginia A., Output Measures for Public Library Service to Children: A Manual of Standardized Procedures.American Library Association, l992.
Wasserman, Paul, and M. Bundy, Reader in Library Administration. Greenwood Press, 1968.*
Wheeler, Joseph L., Wheeler & Goldhor's Practical Administration Of Public Libraries. Harper & Row, 1981.
Wilson, Alane, The 2003 OCLC Environmental Scan: Pattern Recognition. OCLC, 2004.*
Zweizig, Douglas, and E. Rodger, Output Measures for Public Libraries: A Manual of Standardized Procedures. American Library Association, 1982.*
* Included in the readings list.
Course Calendar
01/09Course Overview; Readings and Texts; Assignment of Case Studies and Teams; Requirements and Grades.
Introduction to Management and Administration
01/16Management and Administration: Classical History and Theory
(Case Study Example)
01/23Teams work on case study assignments
01/30Organizations and Organizational Behavior
(Case Study Example)
02/06Planning
02/13Teams work on Planning Process (Group Work and Discussion)
02/20Planning and Decision Making [Policies, Procedures, staffing]
02/27Planning and Decision Making, Administrative Resources
(Case Study Presentations:_ and _ )
03/06Staffing and Principles of Control
(Case Study Presentations: _ and_)
03/13Principles of Control and Directing
(Case Study Presentations: _ and _)
03/20Directing Through Team Building
(Case Study Evaluations)
03/27(Team and Team Building Exercise)
HAND OUT FINAL EXAMINATION
04/03Directing Through Team Building
(TeamExerciseEvaluations)
04/10Politics, Change, and the Struggle to Exist; Personal Management Philosophies
04/17Values and Leadership, and “The Task of Leadership”
04/24FINAL EXAMINATION DUE (Debriefing and Class Evaluation)
Additional Policy Statements:
Writing and Presentation Standards:
Effective information professionals are, or should be, effective communicators. Written and oral communications are important elements of the classroom process. All prepared material and oral presentations must demonstrate graduate level clarity and effectiveness of expression. Careful attention must be paid to source citations, proper listing of references, the use of footnotes, and the presentation of tables, graphs and other illustrative formats. Because management and administration requires that workers work in groups/teams, in order to illustrate best practices in the management field, the class is designed to allow students to work in a simulated workforce environment. Group/Team presentations are required and students are expected to work in and make presentations in groups/teams.
Academic Honesty:
Academic Affairs policies can be found on “Academic Dishonesty” and on “Unethical Practices” in the University Policies and Procedures web page at . Students will be held responsible for adhering to these policies. Incidences of academic dishonesty, defined by the University as “failure to observe rules of fairness in taking exams or writing papers, plagiarism, fabrication, and cheating” will result in a failing grade on the project or assignment, and will be reported to the Dean for possible action (including course failure).