Graybar Canada Accessible Customer Service Plan
Providing Goods and Services to People with Disabilities
Statement of Commitment
Graybar Canada is committed to providing our customers with quality products and service, to which we will endeavor to ensure that persons with disabilities have the same opportunity to use and benefit from the same services, as other customers.
Graybar Canada is committed to meeting the communication needs of people with disabilities. Persons with disabilities have an obligation to advise Graybar Canada of the nature of their disability. The Company will be pleased to communicate and work with the customer to the best of our ability in a way that takes their disability into account.
Assistive Devices
We are committed to serving people with disabilities who use assistive devices to obtain, use and benefit from our goods and services. We ensure that our staff is trained and familiar with various assistive devices that may be used by customers with disabilities while accessing our goods and services.
Communication
We will communicate with people with disabilities in ways that take into account their disability. In part of our best practices, our website content and development meets and/or exceeds WCAG 2.0 requirements.
Statement of commitment and policies is available to the public via Graybar Canada’s website.
Service Animals
We welcome people with disabilities and their service animals. Service animals are allowed on
the parts of our premises that are open to the public.
Support Persons
We welcome people with disabilities and their support persons. For any training/events at Graybar Canada, support persons will not be charged any fees.
Notice of Temporary Disruption
In the event of a planned or unexpected disruption to services or facilities for customers with disabilities, such as accessible entrances, mechanical aids, etc., Graybar Canada will notify customers promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available. Notices will be placed in our “Counter” (retail) area.
Public Safety Information
Public safety information can help keep people safe when an emergency happens. Upon request, employees will provide emergency and public safety information in an accessible way to people with disabilities
Training and Informing Employees
Graybar Canada will provide training to employees who deal with the public or other third parties on our behalf.
This training will be provided to all new employees in an online, accessible format during their orientation process.
Training will include:
· An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard.
· Graybar Canada’s plan related to the customer service standard.
· How to interact and communicate with people with various types of disabilities.
· How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person.
· What to do if a person with a disability is having difficulty in accessing Graybar Canada’s goods and services.
Staff will be informed when changes are made to the plan. Statement of commitment and policies is available to employees on MyGraybar.
Feedback Process
Customers who wish to provide feedback on the way Graybar Canada provides goods and services to people with disabilities can do so by contacting the Manager of their local branch. The contact information of each local branch manager can be found at the following link:
http://www.graybarcanada.com/company/contact-us/
The Branch Manager, Operations Manager, and the Vice President will review all feedback, including complaints. Customers can expect to hear back within 10 business days.
Modifications to this or other policies
Any policy of Graybar Canada that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.
Accessibility Multi-year Plan
Accessibility multi-year plan outlines the policies that Graybar Canada will put in place to
improve opportunities for people with disabilities. Updates will be posted on our company’s website to outline accomplishments with accessibility planning and will be available in accessible formats when requested.
Recruitment, Assessment or Selection Process
All job ads will contain an accessibility statement to support job applicants with a disability. Graybar Canada’s Accessible Customer Service Plan can also be viewed on the company’s website. If the selected applicant requests accommodation, arrangements will be made based on applicant’s accessibility needs.
During the offer of employment process, the manager will consider previously notified disability needs and accommodate the successful job candidate as necessary.