CONCEPT
Communication Skills
OUTCOME
Individuals will develop the skills to express themselves
effectively and listen accurately to others.
GRADE 9-12
OBJECTIVE
Gain skills in assertive communication of ideas, beliefs,
feeling, and emotions.
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I. REVIEW INFORMATION TO BE PRESENTED:
A. Assertive communication, as opposed to aggressive
communication, promotes clear understanding of feelings and
expectations and encourages a productive continuation of the
conversation.
II. NEW INFORMATION TO BE PRESENTED:
A. Assertive communication skills are very useful in dealing
with all kinds of situations.
B. Assertive communication involves calm expression of
personal feelings and nonjudgmental acknowledgment of the
feelings of others.
C. The ability to express oneself assertively gives one the
power to determine the direction of his/her own life.
III. POSSIBLE LEARNING ACTIVITIES:
A. (Review) Read a list of several statements to the class
and ask students to identify whether they feel a positive or
a negative response. For example: "I am sorry that your
homework didn't get done -- you will have to finish it now."
and "What in the world is wrong with you, anyway, that you
never get your homework done?" Discuss how the same
message, worded differently, takes on different meanings.
B. Teach the use of "I Messages" following the formula "I
feel (emotion) when (event) happens." Explain how
communication improves when we state our feelings rather
than make accusations. For example, instead of saying, "you
are a slob. You never clean up your messes. You leave food
all over the counter and never do the dishes.", say, "When I
come home from work, I am tired. I want to start dinner,
but if feel so frustrated when the kitchen isn't in order.
I want to start my job, but I feel angry if I have to clean
first." Provide scenarios in which two students can
exchange comments first using poor communication and then
using "I messages."
Examples of scenarios:
--1.) Boyfriend is irritated because girlfriend is often
late for dates.
--2.) One friend feels the other is taking their friendship
for granted because she is dropped whenever a boy asks for a
date.
--3.) Two sisters are angry that clothes are borrowed and
not returned or returned in poor condition.
C. Have students develop a list of "dreaded" confrontational
situations, such as: breaking up with a boyfriend,
confronting a friend about lying, confronting a teacher
about unfair treatment. Role play using "I Messages" and
have students offer suggestions for clearer methods of
dealing with each problem.
D. Teach reflective listening skills. Using some of the
previous scenarios, have students respond to the "I
Messages" with reflective listening. Discuss how the
situation and outcome are affected.
E. Remind students that feelings are not right or wrong.
Different people feel differently about various topics.
Practice discussing controversial issues in pairs, having
students role play communication skills that value the
feelings of others while still stating personal feelings on
the topic.
F. Set up panel discussions involving two people with
opposing opinions and two negotiators. Role play good
communication skills on various topics until the feelings of
both parties are known, then have negotiators lead a
compromise. Allow students to evaluate and suggest other
possible solutions.
G. Brainstorm for common lines used by teenagers to
influence peers, such as: Everybody else is doing it. It
won't hurt anybody. If you love me, you will. Brainstorm
for assertive responses to each line using "I Messages."
Emphasize the skill of expressing personal feelings clearly
without hurting the feelings of others. Practice responding
in this manner in pairs.
H. Work in pairs to practice giving sincere compliments and
receiving compliments graciously. Discuss the value of this
skill.
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