Clear, Compelling

and Compassionate Communication Training

By CTAT and Meryl Runion

April 30, 2009

Let your words serve you as you serve others. Join us for a morning, an afternoon or a full day of dynamic interpersonal communication skill development.

Meryl Runion, a dynamic trainer and well known author, will make your job easier by helping you build your interpersonal communication skills and have more confidence when facing challenging situations. In the human service field we have many customers that require complicated interaction around intense and difficult subjects. This training will address these specific exchanges and raise your personal communication skills by helping you learn to speak with professionalism and precision. Having stronger skills in all interactions is well worth the time investment of a single day. This training will also focus on confrontations, email, and difficult conversations. Improve your skills in working one on one with customers, family members, and colleagues who all have their own agendas.

Human Service Professionals and others who work extensively with people will find both training sessions highly relevant. Sessions will be held at 9900 E. Iliff Ave, Denver, Colorado80231

SpeakStrong: Say What You Mean and Mean What You Say Without Being Mean When You Say It8:30 am - 11:30 am

In this morning session you will build interpersonal communication skills including:

  • Dealing with difficult people and situations
  • Confrontation
  • Stronger email communication
  • Dealing with unacceptable behavior
  • Speaking assertively not aggressively

The Difference Between Lightning Bugs and Lightning Bolt: How To Add Sizzle to What You Say

1:00 pm - 4:00 pm

In this afternoon session you will learn how to:

  • Distill your words – even in email
  • Ask the right questions
  • Write strong subject lines for emails
  • Use action words to get results

These programs will improve your communication and confidence. This translates into improved results for your customers and your team. Don’t miss this one time opportunity!

Name: Title:

Organization: E-mail:

Address:

(Street) (City) (State) (Zip)

Phone:( ) Fax:( ) State or Government Tax Exempt #

Supervisor: Supervisor’s E-mail:

Trainings will be held at: 9900 E Iliff Ave Denver, CO 80231

April 30, 2009

Registration Deadline April 16, 2009

SpeakStrong: Say What You Mean and Mean What You Say Without Being Mean When You Say It

8:30 am - 11:30 am$75 Group Rate$60

3 or more from same company registering at the same time.

Please send all registrations together.

The Difference Between Lightning Bugs and Lightning Bolts: How to Add Sizzle to What You Say

1:00 pm - 4:00 pm$75 Group Rate$60

3 or more from same company registering at the same time.

Please send all registrations together.

 Package Rate$130

attending both sessions

Payment is due at time of registration

Check (payable to CTAT) Payment mailed separately PO DO Staff - Department:

Visa Master Card Card Number: CSV: Expiration Date:

(last 3 digits on back of card)

Name on Card: Authorized Signature:

Name and Address on Credit Card Account: Same as above Different than above, see below

(Name)(Street) (City) (State) (Zip)

Registration and payment must be received prior to the event in order to secure seating. In the event that payment is not received from the participant’s organization, the participant will be held solelyresponsible for the registration and all accompanying fees. A 50% administration fee may be assessed oncancellations with less than 7 days notice. No refund will be available with less than 4 days notice, however, you may send someone in your place. In the event of inclement weather please call the CTAT weather line at 303-636-5724 or 1-800-682-1240 ext 5724 for updated information.