Randy D. BurlesonTechnical Communicator

5319 Maui Way, Fair Oaks, CA 95628email: , phone: (916) 863-7526

Employment HISTORY

Senior Technical WriterInternational Billing Statements, USCS1996-1997

Senior Technical Communicator, Project ManagerIntel1995-1996

Lead Technical Communicator, Graphic ArtistAltair Computing, Finite Element Applications Corp.1993-1995

Desktop Publishing Department ManagerKinko's Copy Centers1992-1993

Database Project Coordinator Chrysler, for the Ross Roy Advertising Group1991-1992

Editor, ProducerDoor 2 Door Monthly MenuGuide1991-1992

Writer, PublisherMidnight Macintosh Productions1990-1992

TECHNICAL COMMUNICATION7 years experience

Outlined, wrote, illustrated, and edited training aids, manuals, user guides, help files, web sites, corporate strategy documents, policies, procedures, and scripts in written, on-line, and video formats. Proven ability to quickly grasp and communicate technical concepts in a fast-moving and constantly changing hardware and software development environment.

Developed and edited help files for IBS’ proprietary GUI application

Documented and edited highly technical corporate strategies for Intel's upper level management

Designed, wrote, and edited help files and training materials for Intel’s enterprise security and account management suite

Managed and mentored junior staff at Intel, Altair, and Kinko’s

Converted existing documentation from written to on-line documentation at Intel, Altair, and IBS

Pioneered Altair's on-line documentation development and delivery for MotionView/MotionPlot

Designed and created documentation for OptiStruct, which was awarded Machine Design's Technology of the Year

Wrote, structured, coded, and edited Altair's on-line and written manuals

Planned programs' interface, function, and documentation with customers and programmers

Wrote and produced Finite Element Analysis (FEA) training manuals and user documentation at Altair

Designed and documented databases for Ross Roy, Chrysler, and Habitat for Humanity

PROJECT MANAGEMENT & PROPOSAL DEVELOPMENT7 years experience

Expedited all stages of project management using teamwork, planning, and leadership to efficiently move projects through conception, funding, production, and culmination.

Managed and developed the transition of IBS internal billing documentation into their proprietary GUI application.

Mediated conflicting business groups at Intel's newest campus, driving the content committees to consensus

Led team to standardize and track Intel’s TAC (Technical Assistance Center) call consultant scripts

Managed submissions to and production of Altair's biannual company newsletter

Planned and expedited use of Altair's contacts and billing database

Managed Kinko’s Detroit Region’s fastest growing and most productive desktop publishing department

Co-produced and managed Oakland’s Graduate Student Association’s annual professional development conference

Designed and implemented Ross Roy's landmark training program database for Chrysler: tracked interview, tax, payroll, and performance data; directed movements of 200 training teams and 50,000 trainees to 100 sites

Hardware & Software9 years experience

Used Windows, DOS, UNIX, and Macintosh systems. Communicated between platforms using software, hardware, and network links. Authored documents in HTML, SGML, and Windows Help.

PC: Windows 3.1, Windows 95, Windows NT, Windows for Workgroups, DOS
Doc2Help, RoboHelp, Pagemaker, Photoshop, Photostyler, Corel, Harvard Graphics, DBase, Excel, Lotus 1-2-3, Lotus Notes, Word, WordPerfect, Persuasion, Powerpoint, ABCFlowcharter

MACINTOSH: System 2-7.5
Word, WordPerfect, MacWrite, Omnipage Pro, Persuasion, Powerpoint, Excel, Pagemaker, Quark, Freehand, Illustrator, Photoshop, Digital Darkroom, Superpaint, MacDraw Pro, Filemaker Pro, FoxBase

UNIX: SGI, Sun, HP
Island Draw, Paint, and Write; Applix Draw, Spreadsheet, and Words; XViewer; Progress; Emacs; LaTeX

Education

Oakland University and Central Michigan Universitygraduate studies in Counseling and Psychology

University of MichiganB.A. dual major: English and Psychology

EXCELLENT REFERENCES & PORTFOLIO AVAILABLE UPON REQUEST