MGT 575

Operations Management for CharterSchoolPrincipals

Summer I-II 2008

Instructor: Dr. Sower Office Hours: By arrangement

Office: 236H Smith Hutson 24 hour response to e-mails

Phone: 294-1272

FAX: 294-3612



Home Page:

REQUIRED TEXTS: Brue, G.Six Sigma for Managers. New York: McGraw-Hill, 2002.

Metters, King-Metters, Pullman, Walton. Successful Service Operations Management 2ed. Mason, OH: Thomson South-Western, 2006.

Weiss, H. POM/QM for Windows. Upper Saddle River, NJ: Prentice Hall, 2006. (a software package)

OTHER INSTRUCTIONAL MATERIAL: You are responsible for everything posted to the MGT 575 web site. Other supplementary materials may be placed on the MGT 575 web site for downloading, handed out in class, or placed on reserve at the Newton Gresham Library.


This is a seminar course in the management of service business operations—particularly directed to the needs of educational administrators. The course will stress the application of management principles and tools to such problems as quality, customer orientation, problem solving, productivity, operations controls, forecasting, location, purchasing, and inventory control.


1. To provide broad understanding of the operations management discipline.

2. To provide opportunity to identify application of operations management principles and tools to "real world" problems in public school administration.

3. To enhance decision making skills.

4. To understand the role of operations in organization strategic planning.


1. How to analyze and critically evaluate ideas, arguments, and points of view.

2. How to find and use resources for answering questions or solving specific problems.

3. Develop specific skills, competencies and points of view needed by professionals in operations management of educational institutions.

4. How to apply course material to improve efficiency, effectiveness, problem solving, and decision making.


1. The first part of the course will consist of discussion of quality in education and tools, techniques and ideas that can be effective in improving quality and solving problems. The remainder of the course will address particular topics in service operations management. A typical class will consist of lecture, demonstration, and discussion. Students are expected to be prepared to discuss the assigned topic.

Every class will begin with a discussion of how the topics discussed in the previous class can be applied to administration in public education.

2. Projects

The major project will be to prepare a research report on Defining and Measuring Quality in Education. Reports must be based on published research. Informal progress reports (5 min. maximum) will be scheduled throughout the course. The final report will consist of a written report and a 5 minute formal oral presentation.

Minor projects will be assigned. These will take the form of short reaction papers or application papers.

Note: plagiarism is defined as appearing to claim authorship for another person’s work or ideas. Plagiarism can involve paraphrasing an idea without citing the source as well as “cutting and pasting” word-for-word without citing the source. Chose a style that suits you (e.g. APA, MLA) and cite appropriately. Plagiarism (intended or unintended) will result in a reduction in grade for an assignment or an F in the course depending upon the severity of the offence.

3. Examinations

There will be a final examination.

4. Cell Phones: In order to avoid distracting fellow students, please turn all cell phones off before the start of class. If you are expecting a possible emergency call (e.g. you have a sick child at home), please set your phone on vibrate and sit near the door. Please leave the classroom before answering the phone.

5. Attendance

The University attendance policy will be enforced. If an absence is unavoidable, the assignments due that day must be turned in on time. Assignments may be submitted in person, via FAX, or by attachment to e-mail. Assignments turned in late for any reason will be subject to loss of points. If you miss a class where group work is done, your group grade will be zero. This zero cannot be “made up” for any reason. The third absence and any subsequent absences will result in a deduction of 5 points each from the participation grade.

6.Disabled Student Policy: It is the policy of SamHoustonStateUniversity that no otherwise qualified disabled individual shall, solely by reason of his/her handicap, be excluded from the participation in, be denied the benefits of, or be subjected to discrimination under any academic or Student Life program or activity. Disabled students may request help with academically related problems stemming from individual disabilities from their instructors, school/department chair, or by contacting the Chair of the Committee for Continuing Assistance for Disabled Students and Director of the Counseling Center, Lee Drain Annex, or by calling (936) 294-1720.

6. Religious Holiday Policy: Section 51.911(b) of the Texas Education Code requires that an institution of higher education excuse a student from attending classes or other required activities, including examinations, for the observance of a religious holy day, including travel for that purpose. A student whose absence is excused under this subsection may not be penalized for that absence and shall be allowed to take an examination or complete an assignment from which the student is excused within a reasonable time after the absence.

University policy 861001 provides the procedures to be followed by the student and instructor. A student desiring to absent himself/herself from a scheduled class in order to observe (a) religious holy day(s) shall present to each instructor involved a written statement concerning the religious holy day(s). This request must be made in the first fifteen days of the semester or the first seven days of a summer session in which the absence(s) will occur. The instructor will complete a form notifying the student of a reasonable timeframe in which the missed assignments and/or examinations are to be completed.


The final grade is comprised of the following elements:

Major Project 100 points

Minor Projects/Oral Presentations/Class Discussion100 Points

Final Exam 100 points


Total 300 points

Final grade calculation:270 300 points = A

240 269 points = B

210 239 points = C

below 210 points = F


Each member of the class must provide their preferred e-mail address to the instructor via e-mail by 6/19/08. The instructor will communicate with you via e-mail and via the MGT 575 web page. You should check both your e-mail and the MGT 575 web site at least once each week. You are responsible for all information posted to the web site.



6/10 (1-5)Pretest, Introduction to Research, Systems Approach to Operations Management, Quality Management, Defining Quality, Intro. to DMAIC

7/7 (8-12)Project Status Reports, Problem Solving, Tools of Quality, Gap Analysis

7/8 (1-5)Critical Reading of Research Publications, Continuous Improvement using DMAIC

7/10 (1-5)Statistical Thinking – SPC in Education

7/14 (8-12)Project Status Reports, Managing Creativity

7/15 (1-5)Forecasting – Quantitative & Qualitative

7/17 (1-5)Breakeven Analysis, Project Management

7/21 (8-12)Final Project Presentations, Purchasing Basics

7/22 (1-5)Inventory Management Basics, Planning & Running Effective Meetings, Time Management

7/23 (8-12)Location Planning, Scheduling Resources, Operations Audits, Review for Final Examination

7/24 (1-5)Final Examination

Important dates:

7/7Project status report due

7/14Project status report due

7/21Major projectreport due

7/24Final Examination